A1 Reglazing Company LLC

I hired A-1 Reglazing to reglaze my bathtub and tile. They had done my sister's bathroom 10 years ago and they did an excellent job. My sister's bathroom is larger than mine but they charged me 2 times what she paid. But given that they did her bathroom 10 years ago I attributed the increase to the 10 years. They arrived at approximately the time expected. When they left everything looked very nice, but after everything dried and I was able to actually touch the tile and tub, I was very disappointed. The finish was VERY inconsistent. Some tiles were very smooth, and yet others were very rough and porous. In addition, they didn't bother to cover the window, so I had glaze on the window as well as the sash. And these were new replacement windows. I called them, and tried to explain what the problem was and the woman in the offcie was quite rude and tried to tell me that the problem was that I didn't read the information about reglazing that she had sent detailing what I should do after the reglazing. I explained to her the problem with the inconsistency in the finish and the glaze on the window. Finally she agreed to send someone out in a week. When they arrived they wet sanded a few tiles and removed some, not all of the glaze on the window and sash. I paid $2109 for this job. The inside corners of the tub enclosure are so rough and porous and given that this area will be exposed to lots of water, I fear that I will be reglazing again soon. I will never hire these people again and I will not refer anyone to them. DO NOT HIRE THIS COMPANY

The first guy came in was in a bit of a hurry and there were some mistakes made. The owner of the company who is very nice came to look at it it, saw there was a problem and he came back and re-did the whole job himself and it came out great !

The owner, Mr. Ken Bird, came to give me an estimate (and take pictures, since I don't have a Smart phone, and couldn't E-mail pics to him). He was very nice, but I don't feel he was 100% forth-coming re the care this tub would need after re-glazing (more about this later). Eva, the secretary called me fairly soon after to set up an appoin't (she was very nice and professional). Mr. Ethan Helton came to do the job, and was extremely professional, friendly, and patient with all of my questions! The tub looked 100% better than it did, no question about that. I do have some issues, however, with a few things: 1. They take off the glass shower doors, but won't come back to replace them (I am a widow, almost 71, and there is no way I can put them back on myself.) 2. Mr. Helton, after completing the job and getting paid, gave me a list of 11 "Customer Care Instructions" (which were also E-mailed to me after the job was done). When I read them, I almost fainted: Some of the things required are not easy for a Senior citizen (with arthritis), and should have been discussed BEFORE the job was agreed upon. Waxing my tub with Turtle Wax was NOT easy for me (and I have to do it periodically). Wiping down my tub with a towel after every shower is not easy, either. If you don't follow the instructions, your "warranty will be voided". A-1 needs to provide these Instructions to customers, before the job is done, so they can make a truly informed consent, knowing the care required. Read them, and see if you agree with me: Customer Care Instructions and 5 Year limited warranty You can use your reglazed tub 36 hours after the technician leaves. Do not touch the surface for 36 hours. This 36 hour period is the soft cure period. During that time, limit the activity in your bathroom to reduce the air dust particles that will land on the tub before it cures. You can use your tub after the soft cure period but be very careful with use. The tub will become totally cured after approximately 30 days. Reglazing limited warranty - The reglazed surface is guaranteed from any lifting or peeling for 5 years if customer care instructions are followed. This warranty is nontransferable. Customer Care Instructions: 1. You can use the tub/shower 36 hours after reglazing. 2. Any surface dust will dissipate in 3 - 4 weeks with normal cleaning and usage. Don’t pick surface dust off with your fingers. 3. The best way to keep your tub clean is to wipe it down with a towel after each use. You don’t have to wipe it dry. 4. Polish 5 days after it has been refinished with a urethane polish like Turtle Wax. Reapply wax every 4 months. 5. Do not leave any bottles, spray cans, wet towels or bar soap on the surface for more than 24 hours. Rust from shaving cans will damage the surface. Water pooling under these items can damage the finish. 6. Maintain caulking around the tub. Water can seep into any spaces left without caulk and can cause premature failure of the coating at the edge of the reglazed surface. Moldy caulking must be replaced. 7. Chips in the finish caused by dropping sharp or heavy objects on the tub/shower are not covered in the warranty. Do not bathe pets in your reglazed bathtub. Their claws will damage the surface. 8. Use of loose bath mats with suctions cups will void warranty. Do not use suction cups of any kind. Suctions cups will lift the surface over time and water pooling under the mat will also breakdown the reglazed surface. 9. Abrasive cleaners will scratch the surface and damage the reglazed surface. Do not use abrasive cleaners or abrasive scrubbing pads. No SOS or Scotch brite pads nor any Comet or Soft Scrub cleaners. They are too abrasive. Good cleaners to use are Fantastic, Lysol Tub & Tile or Scrubbing Bubbles. Do not use bleach. 10. If maintenance workers need to stand in tub, have them remove shoes and stand on a towel placed at bottom of tub. The bottom of shoes can scratch the reglazed surface allowing water to get under the reglazing and lift the finish. 11. Leaky faucets must be repaired to stop water from dripping. Dripping water can cause damage over time. Damage caused by leaky faucets are not covered in the warranty. PS...I found a bath mat with no suction cups on amazon (it's made it Italy, where there is a lot of tub re-glazing done), in case you need one (local stores don't have them).

Excellent work and reliability

They gave an estimate and I asked if we could negotiate as it seemed high for our area. They said no. But because of the good reviews we decided to have them do they work regardless of the high estimate. They took a bit longer than usual and called to keep us informed that it wasn't ready. They said they had a new employee do the work and it wasn't good so Ken was going to redo it. I paid cash and but when I got home my husband showed me dull spots in it and poor edges. I have called them twice but Ken won't call me back. We'd like it reglazed.

We are very pleased with the professional job Ken did. He matched the old almond color nicely and the sink looks almost new.

RESPONDED PROMPTLY, WORK DON QUICKLY, PERSWON EXPLAINED WHAT WAS DONE, WHAT TO EXPECT, CAUTIONS FOR TIME TO WAIT FOR USE.

They were very good. I had only called them maybe mid-March and I said is it possible that you could get it done by the end of the month and he said yeah, no problem. And they came in the very end of the month and they did a great job. They do re-glazing sinks and tubs and ceramic tile, stuff like that. They re-glaze them, basically kind of use a paint type of system. He was here for probably four hours maybe. He showed up about 8:00 in the morning and he was out of here by Noon time. I'd give them an A across the board. We actually have talked to them about giving us a quote for our two sinks that we have downstairs.

Servicer was professional and did an excellent job.

The company was very responsive, lovely person answering phone, scheduling appt., and keeping me up to date re: timing of technician. Young man who made repairs was extremely polite, professional, and clearly invested in doing his best. We are very pleased with his work. Wonderful customer service all around.

I had the work done and the tub looks brand new. The representative was prompt, very nice, and completed the work right on time. I had a new looking tub in half a day.

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I could not have been more pleased. They did an amazing job!!!! Everything went perfect. The young man that they sent was awesome (sorry - can't remember his name). He had patience because I wanted to keep the black tiles as a border so it was a tedious job for him to wrap everything before he could begin the process. The color of the tiles were perfect. He mixed up the colors beforehand and put the different shades on the tile so I could see them. I have told everyone how great the experience was and recommended them to every one! If you have ever done renovations on a home, sometimes you spend a fair amount of money and it just wasn't worth what you paid for. In this case, after dealing with many renovations and tradesmen, this was absolutely money worth spent.

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GREAT! They got home start working  as soon as they got there got it done on time. We had an incident with a water drop and they adjust to my schedule to get it fix. At the end I am very happy with my new bathroom.

Ryan did a wonderful job.  The ceramic tile looks brand new.  We had it finished in white, and it looks perfect now.  It had been light yellow.  White was the best color for our kitchen, and it matches everything now.  I highly recommend this company to do your projects.  They can also reglaze kitchen sinks, which we plan to do later in the same color as the ceramic tile.

Excellent!  The tub was old and pitted, he explained that it wouldn't be perfect (some of the pits would remain).  it only took a few hours to complete...he cleaned up after himself (although I did wash down the bathroom after he left).  My only complaint....why oh why didn't I do this earlier????

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We love the look of the white tile. They did a great job for much less than remodeling. We will definitely use them again!

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Sorry, I forget the name of the young man who did the job. But, he was superb in communication and keep us in the loop as he was working.  He mixed the color and made sure that we agreed on it before proceeding.  It is almost a month now and the re-glazed stall looks beautiful.  I was impressed how he methodically taped off the edges, glass door, shower arm, etc.,  At the end, he left no smudges and cleaned up the area.  The bath stall looks as good as new.
He seems to take enough precautions in exhausting the area with his own fan, etc.,
Prior to the job, the communication was very smooth and the process was explained clearly. 
It was great working with A1 Reglazing.