Robert's Clock Shop

I dropped a cuckoo clock off at Robert's Clock Shop for repair on December 9, 2016. I was told that the repairs would be completed in about six weeks at a cost of $300. After receiving no word from them, I called in early March, 2017 to inquire about the status. I was told the clock would be ready "in a week or two." I called again several times during 2017 and each time was told the clock was not ready, but would be soon. When I tried to reach Robert's Clock shop in December, 2017 (one year after the clock was dropped off for repair), no one answered and the voice mailbox was full. This pattern repeated itself many times in the succeeding months. Each time I'd call, there was no answer and the voice mailbox was full. I tried emailing Robert's Clock Shop and communicating with them through Facebook messenger. They have not responded to my inquiries. I tried visiting their shop in both January and February of 2018. Both times, the shop was locked and the shades were drawn. I contacted the Better Business Bureau to complain about the lack of service and lack of response on the part of Robert's Clock Shop. Robert's Clock Shop did not respond to the Better Business Bureau complaint. Although they had an A+ rating with the Better Business Bureau when I dropped the clock off for repair in 2016, their rating is now an F ([*** Link removed ***] Robert's Clock Shop has now had my clock for over 15 months. They have failed to contact me to tell me that the repairs have been completed (or to provide me with a status update). They do not answer their phone and have failed to respond to email inquiries. Their shop never appears to be open. Fifteen months should be more than enough time for a professional shop to complete repairs that were promised in six weeks. Now I am unable to contact them to arrange to have my clock returned to me.

Great. The clock is now working again.