
R E Coogan Heating Inc
About us
Welcome to R.E. Coogan Heating Inc. We are a local Rhode Island based company serving residential and commercial customers. We have been serving RI for over 20 years building strong relationships with our customers making sure each individual is treated with respect and courtesy. Our services offer a full range of plumbing, heating and cooling for both residential and commercial customers. We strive to help you “see the difference” in our work and always protect your investment. We promise to treat all of our customers with exceptional customer service and satisfaction. Our technicians are available 24/7 for emergency services- just give us a call at 401.255.3671. Emergency services include: no heat, no hot water, serious oil leaking, smoke or dangerous situations, broken water pipes, serious gas leak etc.
Business highlights
Services we offer
& Air Conditioning., Air Duct Cleaning, Heating, Plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
85% | ||
5% | ||
0% | ||
0% | ||
10% |
"Thank you for the great review!"
"Thank you for the great review."
"Thank you for the great review"
"Thank you for the great review. We look forward to continued business."
"Thank you for your business. Thank you for the great review."
"Thank you for the great review. We enjoy working with you for all your plumbing and heating needs."
This morning, on one of the coldest days of the year, the heating hadn't come on and I did a preliminary check but couldn't find the fault. Called Robert at RE Coogan and within an hour he was at the house and investigating. After an hour or so of testing he found a small safety pin in the furnace had a fault. He went out, purchased a new part and installed it, got the heating up and running.
He didn't charge anything for this service. As the instal was less that a year old he wanted to sort this out himself at no cost.
I can't say enough good things about this company, their level of dedication to customer service and their and the work they carry out is second to none.
"Thank you very much for the great testimonial. It has been a pleasure to serve you. Like our motto We service one customer at a time."
"Thank you for the great review! We appreciate your business."
"Thank you for the great review!"
"Thank you for the great review!"
Call was placed to them first week of September and left a voicemail. They never responded. Called back 5 days later and spoke to Robin their secretary who was terse. She took my information and said she would get back to me. Again after about week I had to call and ask when they were coming out. This time she had the owner Robert call me and apologize. He said they had put it on their calender but it got lost in the shuffle and he sent someone out I think the same day or the following. They came out and added nitrogen to my a/c and told me they would be back the next day or early the following week to check on it. They didn't return. After 10 days I called them and asked when they were planning on returning and Robin quickly told me that Mark (the gentleman who serviced the a/c) was just walking into the office and that she would call me right back. She never called me back. After a week I decided I would call them and let them know I would go with someone else and as soon as I called and spoke to Robin she said they wanted to schedule it finally. When I asked why they never bothered to call me back sooner, she put the owner on the phone (Robert) and he told me that the reason they didn't call was because it's no longer a/c season, but heating season and that took priority over my a/c. He also went on to tell me that
1.it was my fault because I knew there was an issue with the a/c.
2.That I was unreasonable to assume that they would make my a/c issue a priority when so many people were now calling about their heaters.
3. He had a family activity to attend to (that's one day out of 6 or so weeks)
4. That he was sorry they didn't call but that he was just too busy.
5. And this is where things went completely off track. He told me that if I wanted he could just rip me off and charge me for a new coil and a number of other things to just replace it and that it would cost me 2000$ instead of looking for the leak. He was doing me a favor by not coming out to look for the leak in order to save me money.
It wasn't a professional call. Nor was the follow up. I was crazy to let them come back out but he sent Mark to the house that same day who looked for the leak. At the end of it he told me that they would need to replace the coil and that it would cost 1750. (nearly 2000).
My gripe is that a phone call takes up 5 minutes of your day to let someone know when you plan on doing the service. I am a paying customer. It shouldn't be we'll fit you in eventually if we get a chance, it should be, we'll see you on x day at around x time. The first time Robert came out to my home and did a service back in June, it was a pleasant experience and I rated them with an A. This time was anything but. Taking 6 weeks to diagnose an issue isn't an acceptable timeline when your home still gets to 80 degrees inside. Had this happened in the winter, that would be, but it's not and it's still hot outside.
"Thank you for the great review."
"Thank you for the great review. We greatly appreciate it!"
"Thank you for the great review! We greatly appreciate it!"
"Thank you Customer we appreciate your business and WE LOVE YOU!!! :)"
Licensing
State Contractor License Requirements
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