Neds Window Cleaning

Quickly got the job done

Swooped in on time, did a quick and good job, cleaned up and they were gone. I recommend them.

Iâ  ve been promise the work but they havenâ  t shown upâ ¦over 2 weeks since I contacted them. Their customer service is lacking.

The pros were punctual, efficient, and I signed on for a biannual service with them. Highly recommend for others who want easy reliable gutter cleaning.

Great service, fast and fair price.

The best service I have seen in a long time.

Friendly and professional!

fantastic service, quick and good. Already recommended to a friend.

They were on time, curteous, quick and friendly. A team of 3 had my gutters cleaned in short-order, (and they were jammed full of debris)! Very professional.

I originally booked with Ned Stevens in early July, for cleaning and repairing the gutters and downspouts on our two and a half story home. We provided the height and the square footage of the home and noted which downspouts had come off. After a lengthy conversation and several attempts at an **up-sell** we settled on a cleaning and repair service to be done within 1 week. The charge of $335 was quite a bit higher than prior gutter cleaning jobs weve had completed, but we had water coming into the basement from an overflowing gutter. No appointment date or time could be made per the rep. They simply indicated they would contact us when they were in the area and available. I received an email that evening confirming the service to be completed and the service price. A week passed by with no update or visit made. I called a few times the following week to ask for an estimated date of service and none could be provided. FOUR weeks after booking I received a text indicating **Ned Stevens is on their way** Great! No more than 5 minutes later I received another text indicating they couldnt complete the service and to call for an explanation. I go outside and nobody was there. They never rang the doorbell, or called to let us know they were outside or what the issue was. I called their call center and they indicated they couldnt access our water for their hoses. Huh? I just had the sprinklers on the night before. They couldnt provide any more detail, nor would they confirm a future service date. They indicated they would be back in the area soon. Beyond frustrating, not to mention dishonest. Another week passes (more than FIVE weeks since booking)... and another text. **Ned Stevens is on their way** They arrive, walk around the house and start to walk back to their truck. I went out to offer them information on the location of the water for their hoses, etc. They proceed to tell me they cant perform the work because its **too windy**. Huh? We had the typical 5 MPH breeze at that time. He assured me he would be back in the morning. We walked the property and I pointed out the areas that we had discussed when booking with them. I received a call at a later date saying they couldnt safely perform the work on our home because their ladders wouldnt reach the gutters. WHAT? They claim their **safety team** declined the job. They knew it was a 2 1/2 story home when we booked the service. All of the gutters are at the 2nd floor height or lower. Weve used other gutter cleaning companies previously and the house has been painted several times. Height and ladders were never an issue for any of them! I even suggested how about cleaning what they thought they could safely reach? But they completely refused to do any of the work they had previously agreed to. After a lot of back and forth it became clear to me what was going on. They had determined the job wasnt worth completing given what they had quoted ($335.00!). Theyre beyond utterly dishonest, unprofessional and unreliable. To try to stand behind BS excuses of **we couldnt access the water** on the first visit, **its too windy** on the second visit, and then calling to indicate you cant safely reach the second floor gutters - versus simply admitting you undercharged a job is unbelievable. And to add insult to injury waiting 4 weeks to back out. I would simply never recommend them to anyone. Buyer beware! We strongly suggest you look elsewhere!

Very professional and prompt service.

Very responsive to quoting

I have copper gutters that needed to be cleaned. I requested standoff ladders so they won't lean against them. The gutter was in the middle of the ladder about eight feet from the standoff so it was leaning against it, and the additional weight of the worker resulted in dents on the gutter. I took pictures and brought it up to their attention. They denied responsibility despite the proof. They canceled the job immediately and packed up their equipment, refused to discuss the situation and waved to me as they drove off! Very disappointing how arrogant and unprofessional they were.

Two glitches: Quoted me one price and then sent an estimate with a higher price. The workers who came didnâ t seal English. The estimate problem required another phone call. And a phone call to a friend to translate solved the second. Happy with the job and the cost.

Have not been able to see the results of their work, no rain since the work was completed.

they did a great job and left the yard and deck pristine after cleaning the roof and gutters.

They were able to come quickly and were very safe while working. They did a great job. I will definitely use them again.

Kind, polite,on time and did a very good job.

Na

very good

Good job.

The two man crew showed up on time, acknowledged their arrival and were professionally dressed with all their proper safety gear and equipment to clean the gutters. Services were rendered exactly how it was explained and performed thoroughly. The crew informed me of any issues they saw and how they addressed them and provided feedback they thought was necessary on the overall condition of my gutters after they inspected, aligned and secured everything. Totally recommend them and will be using them again for future visits.

This company initially started off really good. They gave a good price, gave a good time frame. They came to the house and asked for a 300$ deposit towards cleaning the old gutters, which would then be apart of the overall price of replacing them with new ones. They got up, cleaned the gutters, and left and said they would come back to swap the new gutters out. On the day they were scheduled to come and change out the gutters, they called and said We can not come out to the home to replace the gutters because they are too high up. I live in a standard size Georgian home, and they already got up to the level needed for replacing to clean them initially. They kept the money and will not pick up my calls.

Great service

The work was done without me even being home so not inconvenienced with ladders etc...