JAMES PERREAULT CHIMNEY SPECIALIST
About us
STATE OF RI DECORATIVE HEAT APPLIANCE #00007222. STATE OF RI CONTACTORS LIC# 21723.
Business highlights
Emergency services offered
23 years of experience
Services we offer
CAPS & CHIMNEY LINERS, CHIMNEY INSPECTIONS, CLAY FLUE TILES REPLACED & EXTENDED, COAL, DRYER VENTS CLEANED & INSTALLED. WOOD, FIREPLACES, LEAK REPAIR & FLASHING, MASONARY REPAIRS, METAL CHIMNEY PREFAB, PELLET & GAS STOVES/INSERTS INSTALLED, SERVICED & REPAIRED, WATER REPELLANTS, WOODSTOVES & PELLETSTOVES INSTALLED
Amenities
Emergency Services
Yes
Reviews
4.954 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 2% |
Showing 1-25 of 54 reviews
Steven R.
Jul 2018
James was on time was very informative and professional. He and his assistant were able to remove the old wood insert for me so i could refinish my fire place.
Jolie S.
Mar 2017
Very professional knowledgeable and friendly. I would hire him again
Charles D.
Nov 2016
Great will hire again
Randall K.
Jan 2016
We've lived in our present house five years without using a remote-controlled gas powered fireplace in the living room. We knew it worked but had never turned it on and tried it out. We figured it was time to have a professional make sure it was safe, reliable and give it a once over, since it would be nice to have a fire during the holidays. James came out and cycled it up, changed batteries in both remote control mechanisms and left, insuring us it was good to go.
On Christmas Eve we tried the fireplace FOR THE FIRST TIME, and found the roaring flame wouldn't turn off after about an hour of use. A quick inspection determined that the electronics had completely melted from the heat of the adjacent flame. Not knowing what to do, and with a now unusable remote, we finally turned the gas feed off from the basement, making for a frantic Christmas Eve.
Subsequent calls to James went unanswered for the next two weeks.
He finally came out three weeks later, looked inside and blamed poor design of the unit for the meltdown. When we questioned whether his incorrect placement of the ceramic hood covering the electronics could have resulted in its failure, he responded that it wouldn't have made any difference. And since this is an old unit, he said, new parts are no longer available to make it work correctlly again -- though we could still reach deep inside the fireplace to turn it on and off manually if we wanted to. His parting advice was to go to a real fireplace store and buy a whole new system.
Seriously? We started with a working, though unused remote-controlled fireplace. After James monkeyed with it and happily took our $109, we now have a BROKEN, UNUSABLE remote-controlled fireplace.
Edward G.
Jan 2015
very professional. he is a one man shop, and there may be a little phone tag but he is great.
Joyce H.
Nov 2014
James and another worker arrived on time. They inspected the dryer vent and found two problems. On the outside of house the vent "slats" had been painted over preventing them from opening and closing properly. He scraped off the paint to allow them to operate correctly. On the inside of house he found pin holes in the vent hose which were causing moisture to escape. He duct taped the problem areas to prevent the moisture, dust, lint, etc. from escaping. He noted this would likely improve the drying time and cut down on dust. At my last minute request, James took a quick look into the chimney flue to determine if it needed cleaning, which he informed it did not. James did not try to upsell any products or services. He did all the additional work at no extra cost beyond the originally quoted price to clean out the dryer vent, which was VERY reasonable. Both he and his worker were respectful, worked neatly and cleaned up after themselves. They completed the work in about a half hour. Very professional, excellent service... I highly recommend them!
Kenneth D.
Oct 2014
unknown
Response from JAMES PERREAULT CHIMNEY SPECIALIST
"Thanks for your time to write my review on Angies list [member name removed], your time for this is really appreciated and important to the process of ranking hi as a contractor. I hope you really enjoy the new wood burning setup and sleep well at night knowing it was safely installed to meet all current building codes. Remember the more you use it, the more you save! Lol ;) I will see you next year for sweeping & inspection, have a warm winter"
ELIZABETH A.
Apr 2014
He was great! Fantastic job! Will definitely use in the future!
Response from JAMES PERREAULT CHIMNEY SPECIALIST
"Thanx for your review & time [Member Name Removed]. Glad to see another happy customer that will spread the word about my business. thnx again ;)"
Walter C.
Apr 2014
Jim has all the qualities you want to do the job right. In this case the bricks towards the top of my 90 year old,10' chimney were loose and posed a danger. Our roof is extremely steep, but it was no problem for Jim, he did an excellent job as we new he would. The reason being is that he recently installed a stainless steel liner in that same chimney so we knew the quality in his workmanship. He'll give you an estimate , stays with it, and you don't have to worry about it from that point on. I would most definitely recommend Mr. Perreault to anyone needing any type of chimney work.
Response from JAMES PERREAULT CHIMNEY SPECIALIST
"thnx so much for the great detailed review [member name removed], I really appreciate your time writing that ;) I did receive a call from couple friends of your aswell, thank you again"
William N.
Feb 2014
Jim secured the town permit and performed the installation of the chimney for our new wood stove. Jim is thorough - professional and extremely conscientious in carrying out his work. He wastes no time - works quickly, cleanly and somewhat quiet considering the work being done. He gave me a very thorough explanation for all he did and some healthy recommendations on operating the wood stove. I will use him every year now for cleaning and recommend him highly to anyone requiring a professional installer or chimney sweep.
He specifically ran all the stove pipe, adapters, ceiling supports, attic shield and 304 stainless chimney, cap and roof supports.
Excellent work.
He specifically ran all the stove pipe, adapters, ceiling supports, attic shield and 304 stainless chimney, cap and roof supports.
Excellent work.
Response from JAMES PERREAULT CHIMNEY SPECIALIST
"[member name removed] thanks for the nice review, I appreciate your time doing that. remember the more you use it the more you save. Burn it hot! Hot=Clean & safe ;) see ya for sweep & inspection next year"
William S.
Jan 2014
He has a flat rate for chimney cleaning, so there are no surprises. He is difficult to get a hold of during the day - best to call him at night to set up an appt.
Response from JAMES PERREAULT CHIMNEY SPECIALIST
"thnx for the review [member name removed] ;) Thou it does take some patience getting in contact with me I find customers think my detailed professional service's are worth the wait & trouble of playing some phone tag,lol. Thank you again for your patience & your time writing me the nice review"
Christina D.
Dec 2013
James came out on Christmas Eve to fix my gas fireplace. He fixed it on the spot and gave me a great price compared to the other company that quoted me. Will go to him again if needed!
Response from JAMES PERREAULT CHIMNEY SPECIALIST
"I hope you enjoy your fireplace today for Christmas day. Here if you need me again anytime. Thanks again"
Norrell B.
Dec 2013
Everything went very well. we discussed what had to be done over the phone. He requested some measurements which I gave him. He said he would check his stock for the required materials and then he get back to me. He called back saying he had the materials and told me what it would cost and how long the repair would take. We sent up an appointment. He was on time and the job came out great and he was also right on with his time estimate. He even did one or two small things that we did not talk about and even though I offered to pay him for them he declined saying it was no problem. I will have him back in the spring to do some pointing and seal the chimney. Very professional and experienced. Would recommend him to anyone without reservations.
Response from JAMES PERREAULT CHIMNEY SPECIALIST
"Thank you for the wonderful review [member name removed]. Glad to service and meet you. I hope your enjoying your fireplace today for the holiday. Best wishes to you and your family & friends"
Judith P.
Aug 2013
Prompt and professional. I contacted him based on reviews on this list and I was extremely satisfied. He is very knowledgeable. He is prepared to answer any questions you may have regarding any aspect of your chimney (heating, leaks, etc.). In fact, although the work on my chimney is completed, we are still in contact as he is looking to provide the best possible choice for a chimney cap for my home. You will not be disappointed if you contact Jim to service your chimney needs.
Mario M.
Jun 2013
Excellent. Called for appraisal and he came promptly. Gave me an estimate which was good for the remainder of the year. I checked with another provider and found that the price was fair. Called to get work done and Mr. Perreault responded within a few days. Came on a Sunday afternoon since rain was setting him back. Professional attitude and work. Cleaned up after and indicated he would return at no charge if something went wrong. Highly recommend.
Response from JAMES PERREAULT CHIMNEY SPECIALIST
"Glad to see another happy customer, Thanks so much for the great review also, I love to read my good reports. Thanks Again James Perreault"
Thomas S.
May 2013
My first time using Angie's List went like a charm. I called PERREAULT CHIMNEY when I saw excessive smoke, sparks coming
out of my wood stove chimney. They came at the appointed time, cleaned a very dirty chimney, with great professionalism. They did not leave a mess, everything went back into place before they left.
In short, they did what they said they would, in a timely way, charged what they said they would and I haven't had a problem since.
Highly Recommended!!!
out of my wood stove chimney. They came at the appointed time, cleaned a very dirty chimney, with great professionalism. They did not leave a mess, everything went back into place before they left.
In short, they did what they said they would, in a timely way, charged what they said they would and I haven't had a problem since.
Highly Recommended!!!
Kathleen G.
Apr 2013
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Dawn/Donald S.
Mar 2013
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Patrick G.
Mar 2013
James was very professional and did a nice job. Overall, James performed at or above our expectations and we found his price to be fair. We will use his services again in the future.
Jeffrey C.
Jan 2013
Very professional
John K.
Jan 2013
Did a great job. Very punctual and professional and we love the chimney cap and the glass doors he installed on our fireplace. Would use again and would recommend to others. I already referred him to a friend.
Jamie S.
Aug 2012
James came to our residence last fall to sweep our fireplace chimney and oil furnace chimney. He and his fellow worker were very professional, neat and courteous. James pointed out to me where the flue tile was broken and missing where the boiler pipe breaches the chimney flue. He strongly recommened to fix this by installing a stainless steel liner. I got another estimate and James was easily the best price. When I emailed him about doing the job he was very prompt and came out within two days. I will be using James in the future when it is time to sweep our chimneys.
Response from JAMES PERREAULT CHIMNEY SPECIALIST
"Thanks for the great report. Glad to see you are happy with my service's."
Elizabeth F.
May 2012
He had glowing recommendations online from Angie's List, which is why we chose them. He responded when I called him, explained to me that he was very busy and would get back to me. He did get back to me, and within a day, he completed the job. We had an excellent experience overall!
Response from JAMES PERREAULT CHIMNEY SPECIALIST
"Thank you so much for your time to write me the great review."
Bradford G.
Mar 2012
James arrived for the appointment on time and quickly got to work. Upon inspection of our chimney, James found that he had correctly diagnosed the draft problem over the phone. Armed with the correct equipment, James was able to replace the faulty chimney flue immediately.
James is extremely knowledgeable and informative. It is clear that he loves his business. James seems to know chimneys inside and out. He's our chimney guy from here on!
James is extremely knowledgeable and informative. It is clear that he loves his business. James seems to know chimneys inside and out. He's our chimney guy from here on!
Response from JAMES PERREAULT CHIMNEY SPECIALIST
"Thank you so much for the great review. I hope you enjoy your fireplace come winter."
Jay C.
Jan 2012
Professional, transparent pricing and an all around nice guy. Worked fast and very clean. Would highly reccomend.
Response from JAMES PERREAULT CHIMNEY SPECIALIST
"Thanks for the good review."
Licensing
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FAQ
JAMES PERREAULT CHIMNEY SPECIALIST is currently rated 4.9 overall out of 5.
No, JAMES PERREAULT CHIMNEY SPECIALIST does not offer free project estimates.
No, JAMES PERREAULT CHIMNEY SPECIALIST does not offer eco-friendly accreditations.
No, JAMES PERREAULT CHIMNEY SPECIALIST does not offer a senior discount.
Yes, JAMES PERREAULT CHIMNEY SPECIALIST offers emergency services.
No, JAMES PERREAULT CHIMNEY SPECIALIST does not offer warranties.