Classic Chimney Services

I called and left a message but never got a call back. I therefore hired another company.

I was in trouble. Fireplace insert was being installed and found the past chimney cleaner didn't do a very good job. Need someone immediately. We had such a good experience with Classic Chimney that I called on a prayer. They were able to free Greg's schedule and got me serviced later that day. Installation was completed same day. Mark and Greg were able to make a big problem go away the same day. THEY ARE GREAT!!!

Fine - would hire again.

Mark and Greg were great and gave us positive, solid information that we were able to use. We now know what to do and how to do it. We will definitely use them whenever we need our chimney swept or have any chimney or fireplace problems.

The work was done very professionally, and neat and tidy. Which is especially important when you are having soot and ashes removed from the hearth of a wood burning fireplace. all of the work was done well. Additionally, A screw was mounted to help wire the fireplace flue damper open in the future as needed. Then, that same screw was painted black so that will not be visible in the future. I highly recommend Classic Chimney Services. Jim Ganung

I had earlier gotten a quote. It took them from November 8, 2013 to January 15, 2014, which is when they came out and installed new flashing. They were supposed to come back in the spring and do the other half of the job, which was to repair and repoint my chimney, but they never came back. Their final price was $4.00 higher than what they had earlier quoted. For the re-flashing the work was fine, but then, he only did half the job. In my mind, he failed miserably. It was not a total failure because they did that one piece of work right, but clearly, it was not a good job. They gave me a quote price on work they did not do. It took them two months to get there and do that work. It is terribly unprofessional not to show up and finish the job.

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During one of the worst winters in recent Rhode Island history, had the unfortunate problem of my furnace turning off because the gas sensor detected carbon monoxide. Turns out, the chimney had a blockage of nesting materials from some critter from years before. The furnace repair man found the debris at the bottom of the chimney and did clean it out. That was extremely nice of him since it was not furnace related! I called Classic Chimney, who had done the chimney inspection on the house when I purchased it in 2012. Mark came quickly (that day!) and inspected the bottom part of the chimney that the furnace company cleaned out. He said there is a "jog" in the chimney that hid the blockage, which is why it wasn't visible before. But, the main issue was there was no cap on the chimney - there never had been! He quoted me $375.00 to install the stainless steel cap. It was early winter, and rainy and raw, but on the first day with no precipitation, Mark was back installing the cap. I think I waited a week. After this horrible winter, I could see the mortar breaking out among the joints of the stone in the chimney. I called Mark back who looked at it and provided a quote for "up to $500.00" to repair the mortar. He is backlogged because of the bad spring, but I know he will be back as soon as my turn comes up and he will do a good. job.

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Offered lots of advice on how to make our fires better.

he was on time, and completed all work in quote. The guy even worked ( on the ) roof in bad weather to get the job done. cleaned up when finished and had a good attitude the whole time. I needed to write a post dated check due to a pending settlement, and it was a surprise to him. although apprehensive, he accommodated me.

unknown

I was extremely happy with the job Mark did cleaning my 2 chimneys. He was very thorough, cleaned everything up and explained the condition of my chimneys in great detail. I didn't feel pressured to purchase further services, at all. I had used another chimney sweep in the past who charged a lot more and was very dire in his estimation of the state of my chimneys. Then I received a cost-estimate that was around $15,000 to "fix" them. Mark was very punctual, professional and honest. I am writing this review a year later because I logged into Angie's List to find his information again. I'd like him to do some more work.

We have used Mark Putnam of Classic Chimney for over 12 years. He is very thorough in the services he provides. Our chimney cleaning is not a simple task since our home is taller that most and the steepness is also a factor. Over the years we have had this company do more than the basic chimney cleaning. We have used Classic Chimney for the installation of a chimney cap and other related chimney maintenance. Very pleased and will continue to use this company.

The prior owners of the home used them and recommended them. The company is familiar with the home. They are familiar with the location. The service ratio is really good. They are privately owned. The owner is very personable, nice and does a good job.

We had set an appointment time, which was missed. He called an hour later to say he was running late and would "probably" be there in 30 minutes. He never showed up and never called again. If he can't succeed on an appointment time, how well can he actually deliver the work with a timely manner? Very unprofessional.

I placed a callout over the weekend and got a callback on Saturday. Pretty prompt so i was happy about that. The associate, Jennifer said that they would be able to get someone out to my house at 7:30am on Monday to take a look at the chimney. That worked perfect for me because I have to drop my kids off at school in the morning at about 8:30am. Basically 7:30 came and went as well as 8:30 and no show from Classic Chimney. What is interesting is that i didn't mention that I was calling from Angie's List and went incognito as a "regular cold calling" customer. So perhaps they treat their customers better if they mention they're calling from AL? I would think so. I wonder what would have happened? Would they have shown up? Fact of the matter is, if you're in business the customer is always right. When you start taking your customer's time for granted you basically lose them as a customer forever. I have a friend who also needs some repair work done on his house which he just bought recently in N. Smithfield. No chance i'll put him through what I did with this company. If you say you're going to be at a customer's house at 7:30am, BE THERE!!!!!. If you're not going to be there, CALL THE CUSTOMER and APOLOGIZE for the INCONVIENIECE. Either that or whoever is taking the appointments for the service people needs to take better notes and communicate better. Lost a few customers here, Classic Chimney.

Classic Chimney is a family owned operation. After speaking with friendly people in the office, I met Mark who swept and inspected a chimney on a property I am purchasing. He did a great job, and was extremely reasonable. He charged me about $200 for two flues. Also, he was super clean. (if you've had your chimney swept, you know it can get pretty dirty). Overall, this guy was one of the best servicemen I've worked with in a while.

I found Classic Chimney through a friend who used them. I needed my work done during the peak season for chimney service, so it was a 5 week wait from my estimate appt to my service appt. My chimney & new cap look great & I will be calling Classic Chimney next for a chimney cleaning.

I really like Mark. He is professional but laid back. This is the second time we have hired him, (the first was to install a stainless liner in one of the chimneys) and we would hire him again. He brought along a very nice guy to help out. They were both the kind of guys I would feel comfortable giving keys to the house if I was not at home. Honestly, I don't know if his pricing is "excellent" and it did take him a little time to get back to me but he is reliable and extremely trustworthy.

The work was completed in professional manner. They were onsite in the time range orignally quoted. They walked us through the state of our chimneys which was important as this was the first winter we used the existing wood stove in our new house. They provided estimates for some work that was recommended and let us know the priority for when the fixes should be made. Overall a great experience.

The guy who came in to do the job was excellent. He came in and kind of gave me a tutorial on fireplaces since I haven’t owned one before. The cleaning was done very professionally. He left me feeling like I had gotten extremely good service. Their price was reasonable.

This is an outstanding company. Mark is very professional and courteous, and I would HIGHLY recommend his work to anyone needing their chimney swept or repaired. He is very thorough, punctual and trustworthy.

Mark was running about 15 minutes late but called to let me know that. I had some questions about some upgrades to my fireplace and he spent a lot of time discussing the options I had and possible solutions to helping to cure my smoky fireplace. He performed the inspection and cleaning of my two flues. When working in the house he put down a drop cloth in the room with the fireplace and was very neat and clean and careful to not make a mess. Overall a great experience.

It took Classic Chimney one full day of hard work to sweep my chimney down from the top with a big round broom. Then they sweep the entire suit up in a big vacuum. He was very through and cleaned everything before he left. I was a big relief having it done so we could start to use the fireplace again.