Casey's Chimney & Wood Stove Service

Put it back on

I don't normally leave reviews (good or bad), but I had to comment on my experience with Casey's. From the phone call to the appointment with Casey himself, everything was exceptional. The knowledge and customer service on the phone from Valerie was probably the best I've ever received on a first call. She was able to give advice to put my mind at ease with the concerns I had and when I mentioned there was an odd smell coming from the heat she went out of her way to schedule me the very next day knowing that the cold weather was coming and this appointment was needed to go ahead with a new furnace install (and knowing I had a 6-month old at home). When Casey showed up he was extremely professional and I could tell he was concerned about my issues and wanted to make sure they were either fixed right there, or I knew exactly what needed to be done to fix them. Not only that, but one of my fireplaces is gas which I was not too familiar with how to turn on, without me even asking he made sure it turned on correctly and then walked me thru the steps to turn it on safely. He also gave me a "Homeowner's Guide to Chimneys and Fireplaces", again not something he needed to do. All of this on top of his guy Anthony (also very professional) finding a small issue I was not aware of on the chimney itself which they went ahead and fixed for me free of charge since the flues did not need cleaning. The main reason they came was to confirm if I need a chimney liner for the hot water heater since I am switching to high efficiency heat. Normally, I would be wary that whoever came would just say I need one to get the business even if I didn't, but I am confident that Casey is honest and would only say I need one if I absolutely do. I wish Casey's did more than just chimneys/fireplaces because I would hire them for the job every time.

Very well,neat and professional and on time.

Excellent. There was a weird noise after the work, and the owner came out himself to see what it might be. Decided it was the heavy wind

Very easy to work with and quick response to my needs.

good atgdsrgsdfg

Excellant-crew of 3 guys. very professional knew exactly what they were doing. Neat and clean and very polite.

It was great. The guys were professional and got things done quickly in the 90 degree temps!

They sent just one worker and he left the area clean. They even rebuilt my chimney a couple of years and did nice.

The price was good. They were right here on time.

Very well- fixed what they could on the spot, took the time to explain everything to me as a new homeowner and presented multiple options to make things affordable. Will be calling to schedule additional services.

no problems went smoothly

They were very professional and did top quality work.

Work was done on schedule with no problems for a reasonable price

Punctual, professional, reasonable price. Would hire again. I called in the fall and they were booked up a couple months out. So plan ahead and book early.

Very responsive and organized. Punctual and professional. I shopped around they also had the most reasonable price for this job.

They arrived on time and did a great job. The workers were first rate. They cleaned up the job site. Mr. Casey has been doing work for me for 30 years and he is always right on top of things. He also noticed and repaired a loose brick on my steps at no charge.

He installed a great stainless steel cap. Very reasonably priced. Very professional.

Excellent. First Mr. Casey came over with one of his team members. He gave us a very fair assessment and a very fair price. All was verbal, and when they came back to do the work, Mr. Casey was true to his word. When the workers came today they were very polite, smart, and did their work very efficiently. They had to work between rain showers, but they made the job easy and from what we can see it looks like an excellent job. Far better than what we had previously. They even arrived 10 minutes early. Now I can rest easy when we have fires in our wood stove this winter.

The top 4 feet of the chimney on my new house had fallen apart due to water damage. I received quotes from 4 masons/chimney companies, and *only* Casey's required a $150 safety inspection upfront. Since I didn't know the facts on the chimney, I went with it, and I am SO glad I did: Mr. Casey discovered that the hearth was cracked. This is a major fire hazard that even the home inspector missed. The fee was applied to the grand repair total. Mr. Casey's quote for all of the repairs blew everyone else out of the water. He had a crew at my house in a few days, and they took care of the whole job in one long day. The top of the chimney is gorgeous now, a cap was installed, broken bricks were replaced on the chimney column, the bricks were treated with water sealant, the flues were fixed, the flashing was replaced, and the hearth was repaired. When we realized that I hadn't been credited the Angie's List coupon, Mr. Casey cut me a check and mailed it immediately. The professionalism, quality, honesty, and unparalleled. Casey's has been around for years because they're the best!

unknown

Very thorough inspection and?the quote was very reasonable (I have done my own work over the years; I knew what it entailed).? Was on site THE NEXT DAY and finished within 6 hours (2 men), including staging.? Very neat; very?little cleanup on my part (I'm fussy).? While the brick mason was working, the other gentleman fixed my front steps (not on the quote), which included pushing in the bricks and new mortar.? Both masons wore protective ventilators and?handled the work safely (two story home).??The owner called me that night as a follow up to be sure I was satisfied with the job - and I was!???? ??

Very thorough inspection and the quote was very reasonable (I have done my own work over the years; I knew what it entailed).  Was on site THE NEXT DAY and finished within 6 hours (2 men), including staging.  Very neat; very little cleanup on my part (I'm fussy).  While the brick mason was working, the other gentleman fixed my front steps (not on the quote), which included pushing in the bricks and new mortar.  Both masons wore protective ventilators and handled the work safely (two story home).  The owner called me that night as a follow up to be sure I was satisfied with the job - and I was!    

  

unknown

I found a listing under the BBB for wood stove repair for this business.  I made an appointment and he came today.  My wood stove is not working properly.  In fact, it burns with a full flame even if the damper is closed and the air is turned down.  He arrived promptly during the scheduled time.  He attempted to diagnose the problem and stated there was no catalytic converter in the stove, when in fact there is as I replaced it last year.  He clearly was not familiar with the stove at all which is a Vermont Castings.  To be clear, when I made the appointment I stated what the problem was and asked if they repaired Vermont Castings Wood Stoves. I was told by the woman who answered the phone that they did and could in fact repair any brand of wood stove.
He checked the stove over, tightened a screw and then discovered that the air handler was not working properly.  He said it could be fixed but it would probably take many hours and suggested I fix it myself because it was pretty simple but it would take him hours to repair, which made NO SENSE AT ALL.  He further went on to explain that it could easily be done by unscrewing two screws and "Rigging up a device like a coat hanger to operate it."  Yes, his words.  It soon became very clear that he didn't want to even attempt to fix the stove.  Probably because he didn't know how.  He also said "These are really complex."  
It cost a $100 for him to come and pretty much do nothing.  They should have told me they couldn't fix a Vermont Castings Wood Stove when I called.  A complete waste of time and money.
UPDATE 8/18/16: I just called another company referred to me by the manufacturer. They came in, diagnosed the issue, had it all repaired, and were out the door in 15 minutes. I can't fathom why the original guy didn't just fix it if it were truly that simple.