ABC Cleaning Company

"The heavily discounted deal you purchased was for a LIMITED amount of time (2 man hours) which is why the team asked you for what areas you wished for them to work on. We wanted to make sure the areas most important to you were completed before the time limit expired. If you wanted your entire home cleaned you most likely would have had to purchase additional time. I'm sorry to hear that we did not live up to your expectations, however, we do recommend carefully reviewing the terms of the deal before purchasing to avoid this type of misunderstanding."

"Another "deal" buyer. We are sorry that you were not happy with the cleaning you received and that it was not up to your standards. Perhaps if you had purchased a regular cleaning instead of a half-priced cleaning you would have satisfied with the service since it would have allowed the option for additional time to be spent on your home. The deal you purchased limited us to 2 hours in your home. A regular priced cleaning would have allowed more time in your home for us to be more particular with the detail portion of the cleaning. We did what we could do with the amount of time we had for the deal you purchased. We would also like to point out that we DID NOT leave a grease mark on your carpet. This is not possible. None of our vacuums have any parts that are greased or have grease in or on them. We use Oreck uprights and Kenmore Progressive canister vacuums, none of which have any grease on them anywhere. Due to the frequent complaints from clients who have purchased “deals” such as Angie’s List Big Deal, Groupon and Living Social we have decided to opt out of offering these deals in the future. All of the poor reviews recently received on Angie’s List have been from deal –buying clients who expect a $500 deep clean when in actuality what they purchased was 2 hours of basic cleaning services. We can clean what we can in two hours, but we cannot make a client’s home new again and apparently many of these deal-buying clients do not understand this. Unfortunately as well, many satisfied clients never take the time to leave a good review (and we have tons of satisfied clients, we wouldn’t still be in business, or do business at the volume that we do, if we didn’t have tons of satisfied clients) but those who are left unhappy because we would not deep clean their home in 2 hours time for $89 (and we only receive $44.50 from every deal purchased and that doesn’t even cover our payroll costs) are the first to go online and bash us on places like Angie’s List and Yelp. We’re done with these “deals”. We’ve learned our lesson the hard way."

"Thank you for your feedback, however, I'd like to point out that the Groupon deal you purchased did not include appliances or windows hence the reason why they were not done. It's a bit unfair to grade us at a C because we did not provide you a service that was not included in the deal you purchased. We lose money on each and every Groupon, Living Social or Angie's List Big Deal customer. We only participate in those programs in the hopes that a client who purchased one will become a regular client. I'm sorry that your Groupon purchase did not live up to your expectations and that you did not understand the terms of the Groupon. I did go back to check our records going back to July and I see no call or email from you concerning the quality of the work performed. I'm confused as to why you would leave such a poor review without contacting us first."

"You deal buyers are all the same. You all want something for nothing, are the first to complain when you don’t get it and could care less that the “deal” you purchased costs the company money. You all “claim” to be looking for a regular service when in actuality all you are looking for is a cleaning on the cheap. First off…you paid $89 NOT $100. The team was there for the allotted time and could not finish cleaning your 2,000 sq ft home in the time allowed by the deal. Next time maybe try getting off your wallet and you’ll get the service you’re looking for."

"Another deal buyer. You PAID $89 NOT $140! We did what we could do in your home in the amount of time alloted by the deal you purchased."

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"Thank you for the feedback for the cleanings we did for you in 2011. I would like to point out that this client was over 30 miles from our office and it took our team over 40 mins to drive to her home. That said, she was paying a discounted rate per cleaning as requested by the client and due to this discounted rate we were not able to provide a full level of service to the client. Certain things had to be taken off of our "to-do" list to accomodate the discounted price of her cleaning and this included polishing her furniture and vacuuming her sofas. Dusting was included that was done at every cleaning. Often times you can get your house cleaned for a very low price by an independent cleaner or a company that isn't an actual legit business, however, there are trade-offs. Often times they are not insured or bonded. Sometimes they "claim" to be insured but when asked for proof can't or won't produce it. What will you do if something in your home is broken or damaged and your house cleaner doesn't have the money to fix or replace it? Chances are they won't have the money. What will you do if your house cleaner is injured while working in your home? Technically, they can sue you for their injury. Also, since they are not a legit business, they are technically your employee(s) and you must report any wages paid of $1800 or more per year to the IRS. Those weekly or bi-weekly cleanings will quickly add up to $1800 or more a year. Not only do you have to report it, but you also must withhold and submit your employee's social security and Medicare taxes along with paying your share of employer taxes on your worker to the IRS. Granted, you could ignore the law and hope the IRS never finds out but why take the chance? If you don't mind taking the time to learn the tax laws, filing the proper returns, withholding the taxes for your house cleaner and writing a check to cover your portion of the employer taxes, or you don't mind hiring an accountant to do it for you, then perhaps hiring an independent house cleaner is for you. An independent house cleaner might also be for you If you are willing to chance your belongings and your home to someone without insurance and without the resources to fix any damage they may cause. However, any savings you might find going this route will probably be negated by the time all is said and done. To be on the safe side you could just hire a legitimate house cleaning service and let them take care of the tax regulations and insurance issues. It's your money, your home and your choice."