Jimmy Stuart's
About us
Family owned & operated.
Business highlights
Services we offer
Carpet, Sales & installation of flooring, area rugs & water restoration., grout & upholstery cleaning, tile
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 10% | ||
| 0% | ||
| 0% | ||
| 0% |
"Thank you! We appreciate your business!"
I had hired Jimmy Stuart before to do the same work -- and they did such a good job, I asked them back this year to do the same. They make an appointment, show up right on time. Very professional and nice to deal with. It is easy to make an appointment when you call their office.
I have already recommended them to others.
After posting this review, I called Jimmy Stuarts to see if they would help me resolve the streaks on the carpets.
I was greeted with a friendly receptionist who seemed to already be aware of my issues and forwarded me immediately to a manager. The manager explained that the streaking sometimes happens and they would be happy to come out and address the two rooms that had the issues.
He further indicated that Angie's List reviews were important to them and he had wished I had called before posting.
Aside from the initial streaking problem, I give Jimmy Stuart's full credit for how they handled the follow-up. The Tech arrived on time, was friendly and did a fine job removing the streaking in the carpet with his cleaning equipment.
Overall, I was happy with how the company responded to my request for a follow-up. These service issues can happen to any company, it is how they respond to them that shows the character of the business. I would recommend Jimmy Stuarts based on their response.
The initial review has been adjusted to reflect the how well the company handled the follow-up.
"Customer service and quality of work is Jimmy Stuart's #1 priority. We follow-up all cleaning jobs with a phone call and letter to ensure customer satisfaction. We would like you to know that there is a note in your customer file indicating that we did call you and had left you a message to call us with any questions and/or concerns. We are sorry we did not get the opportunity to speak to you directly. In response to some of your comments: 1-There are few instances where the carpet doesn't show the bar marks immediately after the completion of the cleaning. In these rare cases, a second visit is required (free of charge of course). 2- Carpets are just left damp to the touch and should be completely dry within 24 hours. However, humidity may affect the drying time. Please allow us to return to your home and correct the problem."
Licensing
State Contractor License Requirements
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