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Boucher HVAC - R Inc

Founded 1987 • With Angi since June 2012

4.6

(25) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered

Description

The mission of BOUCHER HVAC/R, Inc. is to provide the finest quality of heating, cooling and refrigeration repair, maintenance and installation. We exist to attract and maintain customers. We will strive to have our services exceed the expectations of our customers. Servicing a range of HVAC/R systems: gas/oil appliances, FHW/FWA units, baseboards/radiators; AC split systems, ductless mini-splits, roof top packages...

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Verified Reviews

A few reviews for this pro...
5.0

02/22/2021

AJ responded quickly. I was out of heat. He said Ed would be there at 8:00 am. Ed was on time and very knowledgeable He showed me exactly what was done and what’s needed in the future. Very professional. Will use them going forward Thanks Ed.

Description of Work
Fix boiler

Category heating & air conditioning/hvac

Service Provider Response

Thank you for your feedback Mr. [Member Name Removed]. I will be sure to share this with our Team. Stay warm...of course, until you need to stay cool!! And we service and install cooling systems too! We appreciate your business.
1.0

12/26/2020

I would like to explain how incompetent and uncaring this company is to their clients. They came to my sons home to change a filter on his oil tank and the end result was 25% of the oil tank spilling into his basement. He is a very conscientious homeowner and thought he could work responsibly with the company which was his first mistake. This company will take no responsibility for the fact that t...

Description of Work
Stay away from this company!!

Category heating & air conditioning/hvac

Service Provider Response

My reply to the [Member Name Removed] s "Review" certainly provides evidence of how BOUCHER HVAC/R, Inc. responded to this incident, which could never be considered incompetent, uncaring or irresponsible. As far as "feeling whole in the end", I would not look to an HVAC company for such a state of being. Personally, I am reading and listening to a lot of Abraham Hicks for inspiration.
1.0

11/11/2020

I used Boucher on 8/25 for a routine servicing of my Oil Furnace/Tank, the individual performed the work on site for approximately an hour to 90 minutes, I didn’t bother to double check the work performed because I assumed everything would be in order and that the tech was competent. I went to the gym after work and was notified via a frantic text from my tenant that there was a large amount of oi...

Description of Work
Furnace Service

Category heating & air conditioning/hvac

Service Provider Response

“Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth.” ― Marcus Aurelius , Meditations In replying to this review, I simply want readers, and possible prospective customers, to hear the other perspective. The leak was not caused by the oil filter not being "tightened properly"; the gasket itself let go. It was an accident, for which we immediately began ...
5.0

07/18/2020

Great, Technician was knowledgeable and on-time

Description of Work
Recharge A/C

Category heating & air conditioning/hvac

1.0

10/10/2019

I wouldn't recommend them. I had an appointment for 12:30pm. They called and said they'd be late, which is fine. Then called back and said they could be here at 3pm, but I'd have to pay overtime rates. I said "But I had an appointment for 12:30. I understand that your service guy might run late, but at 3pm you begin charing another $65/hr." It wasn't my fault that they were running late, and in wh...

Description of Work
fixing boiler

Category heating & air conditioning/hvac,water heater repair

Service Provider Response

While it is truly distressing to disappoint a customer, it is unfortunate Mr. [Member Name Removed] misunderstood the overtime rate. It does not "kick in" at 3pm, but at 4:30pm, which is the end of our normal business hours. The appointment may have been completed by 4:30pm and no overtime would have applied. However, our scheduler wanted Mr. [Member Name Removed] to be fully aware if the appointm...

    Services Offered

    HVAC Services, Heating & AC

    Services Not Offered

    Non-vented gas appliances

    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, Discover
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    No