Boucher HVAC - R Inc
About us
The mission of BOUCHER HVAC/R, Inc. is to provide the finest quality of heating, cooling and refrigeration repair, maintenance and installation. We exist to attract and maintain customers. We will strive to have our services exceed the expectations of our customers. Servicing a range of HVAC/R systems: gas/oil appliances, FHW/FWA units, baseboards/radiators; AC split systems, ductless mini-splits, roof top packages
Business highlights
Services we offer
HVAC Services, Heating & AC
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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92% | ||
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8% |
"Thank you for your feedback Mr. [Member Name Removed]. I will be sure to share this with our Team. Stay warm...of course, until you need to stay cool!! And we service and install cooling systems too! We appreciate your business."
"My reply to the [Member Name Removed] s "Review" certainly provides evidence of how BOUCHER HVAC/R, Inc. responded to this incident, which could never be considered incompetent, uncaring or irresponsible. As far as "feeling whole in the end", I would not look to an HVAC company for such a state of being. Personally, I am reading and listening to a lot of Abraham Hicks for inspiration."
"“Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth.” ― Marcus Aurelius , Meditations In replying to this review, I simply want readers, and possible prospective customers, to hear the other perspective. The leak was not caused by the oil filter not being "tightened properly"; the gasket itself let go. It was an accident, for which we immediately began rectifying by sending the On Call technician to clean up the oil. And I asked, in general terms, had Mr. [Member Name Removed] never experienced an "accident" in his life, not an accidental oil spill, which as he pointed out, I said was rare. Personally I had over a dozen emails with Mr. [Member Name Removed] and an equal number of telephone calls; I am unsure how this would be described as "dismissive". If by "underlings" he is referring to my two Master Technicians with a combined experience of 60 years in the HVAC industry, I know this would not sit well with either of them. Mr. [Member Name Removed] thankfully does list the many ways we further rectified or tried to rectify the situation: complementary work done to his furnace, a carpenter to restore his stairs, payment for significantly more then lost oil, and offering to go through our insurance company for repairs. He is also correct in stating he signed a letter of resolution releasing BOUCHER HVAC/R, Inc. from future claims, as well as his father being aggressive and threatening several times on the telephone. It should also be noted the four times our technicians were onsite, there were no windows open nor was the bulkhead open, which he had been advised to do multiple times. I thought everyone knows, if there is a smell in a room, you open the window to "air it out". This was an accident and one we tried repeatedly to correct. When DEM called our office regarding Mr. [Member Name Removed]'s claims, I provided the information they needed and was told I would hear back if necessary. I never heard back from DEM. I appreciate constructive criticism; complaining and vilifying I find a waste of precious time."
Rob showed exactly as scheduled. Made the appointment with Brad only a few days earlier. Work took about 6.5 hours. On the fly, Rob was able to correct an issue with the boiler draft that was identified by RISE earlier that morning. And also replaced the expansion tank which was not part of the original work order.
All the copper piping looks great and no leaks. New heater provides plenty of HW with a high recovery rate. Brad recommended this model due to it's superior insulation and all-stainless steel construction... I was looking along these lines, as it worked out.
Rob set the boiler at 130* and the mixing valve output at 120*; explained how to adjust if necessary. Explained the priority zone operation for the zone valve controller.
Very happy with this installation; should outlast my lifetime !!
"We are disappointed to see this member gave us a 'C' on cost. We have researched our competitor pricing and we have a lower hourly rate than most. During this particular appointment we cleaned and serviced her furnace and corrected and replaced ductwork in the basement and a bedroom--all completed in two hours. We also had to go back three days after this work for insufficient heat. The culprit was the filter the customer was going to replace herself had an issue and we did this return service at NO CHARGE, a savings of $95. I think this is more a case of an uneducated consumer as opposed to a more expensive service provider."
We had called them a couple of weeks ago to repair another unit that had stopped working during one of the heat waves last summer. We didn't have time to deal with it until this month. When I called to inquire about service, they apologized for not being able to come that day (friday afternoon), and made an appointment for the Monday morning. Rob arrived on time, and fixed the unit within a couple of hours. He was careful to explain all the things he checked and what he did to find the problem. Problem solved.
I am very impressed with this company. They are friendly, perfectly professional, willing to answer any questions, able to schedule repairs within a very reasonable time, and the price is also reasonable. It is such a relief to find a company like this to deal with our heating and cooling system.
We got a lesson on using the remote control to operate the units, which we've used so far for the heat pump. It's so effective that we'll probably be able to avoid using our oil fired furnace next fall and early spring, thereby saving hundreds of dollars. Haven't used the a/c yet, as it's been a very cool spring so far, but I anticipate it will do an excellent job cooling and dehumidifying the house--and it's virtually silent. If there are any problems, they'll be right down to check it out--and I definitely trust them on that.
A town inspector came in to sign off on the work. He spent less than 5 minutes and commented about 3 times on what a clean job it was. In summary, I can recommend Boucher with no reservations.
CUSTOMER SERVICE!!! A+++++++++++++ There are not too many people who still offer excellent customer service while providing first-rate service and experience. I wish there were more of these people out there. He's super.
We really lucked out. Made a major contact, and we are already recommending him to all out friends.
Licensing
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