Renewal by Andersen of Southern New England

Very well.

They did a Excellent Job.

They were professional, accurate in their description of what they did and did for the price they quoted. The bank of windows has needed some minor adjustments and they have made them. They are expensive but they come with a good warranty and so far have been good to work with.

The crew arrived on time, worked quickly, but professionally and cleaned up to our satisfaction when finished. Although it was projected that it would take 2 days to complete the project, the crew completed the job in less than half the time.

This is a follow-up to my original review of February 9, 2017. A new sash was ordered to replace the one in which the glass cracked just after insertion of a window grille pin into the bottom of the sash. Four weeks later, on 3/9/17 a technician arrived and installed a new sash. All went well until he inserted a grille pin into the bottom of the sash -- the glass cracked, again. What are the chances that this could happen twice and with different technicians? Apologies were made and another sash was ordered. Five weeks later, on 4/17/17 the Andersen tech arrived with a new sash, installed it, and fingers crossed, the grill pin was successfully inserted. Yeah! My final assessment is that this small project to replace a bow window with three double-hung windows took far longer from start to finish (Nov. 2016 - Apr. 2017) than was reasonable, even without the grille pin mishaps. I do however, credit Andersen with persistence in bringing this project to satisfactory completion. Service can be a bit of a lengthy process, but they do follow through. I will say again, these replacement windows are beautifully made and energy-efficient. The technicians are professional, courteous and highly skilled.

It went very well. Of course, it was an all day job, but they did a wonderful job.

The work crew came on time, did the work as promised, and cleaned up when they left.

9/16/16 Signed contract to replace a bow window with 3 double-hung windows. 9/26/16 Technician takes inside/outside measurements. 11/9/16 Installers arrive. Job not completed due to defective/missing components. Installer and I reviewed work completed, I signed Zero Defect Form with installer notes, paid balance due, holding back 10% for work not completed. 11/10/16 Call from Rich Cavanaugh, CRM. I am disappointed project not completed. He said I would hear from Service in about 2 weeks. 12/1/2016 I called Service, left message, no call back. 12/2/2016 I called Service. Told me I should get a call next week to schedule. 1/3/17 I called Service and was told everything in. Will call back with date. 1/4/17 Call from Service with date. 1/16/17 Service tech arrives without all components to complete job. After a couple of phone calls and much discussion he goes to local lumber yard and buys what he needs to complete exterior work and installs it. Interior work must be delayed until a window sash is ordered. 1/16/17 I call Rich. I am disgusted. Why was I told all components were in? 1/17/17 Call from Rich. Window sash has been ordered. I will get a call from service when it is in. 1/20/17 Call from Service. Sash will be in on 2/3/17. Completion date set. 2/8/17 service tech arrives to install sash and replace damaged interior molding. All work completed, but just as tech is leaving the glass in the newly-installed window sash cracks. A new sash will need to be ordered. And so the saga continues. My comment is this: The windows are well-made, energy-efficient, and beautiful. The installers and service technicians are professional, skilled craftsmen and do excellent work. Service administration and scheduling is inefficient and unacceptable. Installation of 3 windows should not take three months! On a positive note, the 10% I held back was waived as compensation for my inconvenience. Not holding my breath for the new sash.

Good. They got it done in a few hours. I just needed to put my cats in a room. This was done in 2012, I believe. Can't remember the exact date, but the weather was nice.

I was pleased with the service. The workers were in and out in one day. I have had the windows now for three years and can't recommend Anderson Renewal enough! The windows are not cheap but you definitely get what you pay for . The level of comfort with these windows is unsurpassed!

Great job reliable workers

Great. All done in one day.

Excellently, just as planned. The three man crew worked all day and accomplished more that we expected each day. Excellent quality of the product and the installation.

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The first time they came to install, the powder room window was the wrong size. A few other minor issues like missing nails and damaged trim were satisfactorily addressed that day. The box window was really well done and the installer did a great job on the finish work. Several weeks later the correct size window was installed in the powder room. The window was fine but the grids were wrong. A few weeks later they came back with the correct formation of grids but for the wrong sized window. We had not heard anything in many weeks. I contacted our sales rep two weeks ago today as we are about to start a major remodel and the windows should have been done months ago. He was going to get on it. Still had not heard back today so we called the company and I e-mailed our rep again. Customer Service called back with a song and dance blaming our issue on a temp, since fired. Since we had problems from day one that is not flying with us. We had used this company 3 years ago for a number of windows and had been disappointed in the installation and responsiveness then. We used them again as we wanted the windows to match and we were assured we would get top of the line treatment. The only reason I am not giving them an F is that I do like the product.

It went very well. The installer was wonderful as well as very neat. The quality of the door is very good. They are expensive but for the quality of merchandise and service it is worth it. Plus, there is a lifetime warranty.

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