Tech Medic LLC

Excellent!

Went very well. Programs work as expected. Scott had all necessary back-up materials. He also installed a program to allow for remote accessing of my computer for possible future needs.

Scott is excellent! He helped me so much and made it so much easier for me to find things. We will work again in the near future to back up all important documents and photos to discs. Scott is extremely knowledgeable in his field in addition to other areas of electronics. He explains everything that he does and will show you how to do whatever you want to learn. He is pleasant, friendly, very smart and makes you feel comfortable. I also found his fees to be reasonable and did not feel I was being taken advantage of by any means.

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As always, Tech Medic understood the issue, fixed it promptly, explained the issue for educational purposes to a person who does not want to understand computer technology.  Today I am at the Tech Medic office.  But usually, over the past decade, when Tech Medic has responded to my urgent messages, a person has arrived at my residence.  A prompt house visit in today's environment of outsourcing  services to the customer herself, is a rarity that I for one, appreciate.  Tech Medic's courtesy to its clients is also a feature that I admire.

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The computer problems were fixed; all the details were explained to me.

I'm not one of those people who is comfortable with set up of a new laptop. I want someone else to get it right for me, and that has been Scott. He has also answered miscellaneous questions, and helped us be more efficient with back-up and password management. Don't know what we'd do without him.

For over ten years I have used Tech Medic for all my computer repairs and also for advice on computer upgrades and new purchases.
This last session was another outstanding example of great customer service characterized by them patiently and gracefully listening to my problem, recommending a quick, inexpensive path to repair and doing the work with efficient professionalism at a time that was convenient for me.  
Based on their advice I had recently upgraded the old hard drive on my MacBook Pro computer to a new Solid State Drive (SSD) - this produced a stunning improvement in speed and ease of use for all my applications.  Now excited and off on my own I began downloading application updates and some new software and soon found myself confused, not sure if I had done things properly or in the best possible way to make things easy for me to work.  I was noticing things clashing and features seemed to be missing.  Things were off and I was clueless. I had obviously set things up wrong and had no idea what was wrong or why.  
I contacted Tech Medic to get helping getting out of the hole that I had dug for myself and they asked a few key questions about what had occurred, what I was trying to achieve and when would be a convenient time to schedule a remote repair session where they could connect to my computer online and make repairs while I sat at home watching them work.  
They were able to correct my mistakes and get things all set up in less than 30 minutes. In addition they arranged some programs and set up my desk top to meet my daily need more efficiently than I had done.  It was a quick, easy repair and the result was even better than I hoped.  Tech Medic has my highest recommendation for in home or online computer repair.  

Scott quickly returned my initial contact phone message within an hour of my call. He happened to be available that day for a house call and arrived at my home that evening. I explained my situation -- partial success with upgrading my Mac to OS X (there were lots of kinks) and a failing external hard drive -- and Scott deftly addressed my concerns with thorough explanations and some preliminary actions.
He devised a plan for my storage overhaul, advised me on which products to buy (a new internal hard drive and a RAM expansion kit). He provided me with a very thorough estimate (Not free -- I was billed for the 45 minutes that it took him to create it -- not my favorite part of the process/charges, though I wasn't comfortable to blindly hand over my equipment without knowing what he would do or how much it would cost.) We determined that the best course of action in my case would be to bring my computer and accessories to his shop. Utilizing the equipment and software there, he successfully upgraded my operating system and transferred my files from multiple hard drives, including a new one I ordered from my on-line backup service provider.
The job required several days, mainly because of the quantity of data (a photo library) that needed to be transferred. Once my computer was reassembled and fully operational with the complete data, Scott returned the equipment to me. He then spent about an hour helping me to set up my computer and confirm all was operational.
I waited a month to write this review to have some real-world experience with my upgraded computer to make sure everything worked -- and it does. This was a job that went beyond my level of knowledge and experience --  and I'm glad we were able to work together on my first project with a hired IT guy!

Scott  is my technician for all computer needs. My husband an have been using his services since 2012 and he has always done a terrific job. He has helped me maintain over seven desktops and laptop computers, five smartphones and two I-Pads.
He is highly knowledgeable and competent. He has retrieved entire hard drives from crashed computers as well as advising us on back-up systems  and security. In addition he repairs/maintains the computers of my mother-in law and several friends who all hold him in high esteem.
Scott is a sweet guy and somewhat of a techie n*** ( and I say that in the most loving way) so he is a perfect computer tech medic.
If he can't fix it, no one can.

Tech Medic has been instrumental in establishing and maintaining an expanding computer network for our small business and has also serviced my home office system.  They are so tech savvy they were able to resurrect a couple of dinosaur computers over the years so I wasn't forced to leave my comfort zone until I was ready.  That type of service is not found easily and never offered in any of the big box stores.  Scott made my most recent home office system conversion from Windows to Mac so seamless I feel as if I've been using this system for years. 
I highly recommend Tech Medic for your computer service needs.

Scott is wonderful, I highly recommend him.   I am by no means a techie person, and he always makes sure I understand everything and never makes me feel bad about not knowing all the terminology.  If he finds a problem he will give you several options in fixing the problem.  He is always mindful of my budget and never pushes anything on you that you don't need.  I have used him before and plan to use him again.

Excellent. Have worked with Scott from Tech Medic since we got our first computer. It was a new business back then but has expanded Its space and staff. Tech Medic offers home, phone, remote log-in or in-shop service. Would not trust our actual computer or computer questions to anyone else. They are up on the latest technology and can explain things in simple terms. I have referred many family members, friends and business associates to Tech Medic and they have also become loyal clients.