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United Better Homes
Acoustic Ceiling Tiles - Install, Doors (Interior) - Install or Replace, Major Home Repairs (General Contractor),
About us
United Better Homes carries a large variety of window, door, roofing and siding brands. We aim to fit the needs and budgets of our clients. We will meet or beat any competitors price. We offer all 4 materials (fiberglass, vinyl, wood, and composite) and 7 window brands, including major brands like Marvin, Pella and Harvey, just to name a few. There is a window and/or door for everyone in our selection. We do all of our own installations and we back up all our work with a Lifetime Labor and Service Warranty, on top of the manufacturer’s product warranty. Call (401) 274-0111 or (888) 888-1084 today for a complete estimate, which generally only takes about 45 minutes.
Business highlights
22 years of experience
Services we offer
Composite Windows, Entry Doors & Patio Doors, Fiberglass Windows, James Hardie Siding, Roofing., Vinyl Windows, Window Replacement, Wood Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8144 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 2% | ||
| 1% | ||
| 2% |
Showing 1-25 of 144 reviews
Alex P.
May 2018
Overall we were extremely happy with the result. They went above and beyond in all aspects. We worked with John in ordering the windows, and he went through all the details numerous times to ensure we got what we wanted. He even met us at the showroom on a Saturday to fit with our schedule. The windows turned out great- and for a fraction of the price another company quoted in the Boston area. Highly recommend United Better Homes and hope to use them again for a roof or new doors.
George H.
Apr 2017
Mostly this went well. The sales rep, John Hughes, was punctual and personable; however, he's also the source of my one complaint. When we spoke with him, we made it clear we wanted durable, energy efficient windows, and were willing to pay for a more expensive product if it's better. He recommended Alside Intermezzo windows, which he said were solid, durable windows, and that the energy efficiency, dictated by government standards, would be there no matter what window we buy. But when the windows were delivered and installed, I noticed the label on every window showed the window is only Energy Star certified if installed in various regions (diagrammed on a map of the US), which did not include my part of Rhode Island. Part of the lesson here is caveat emptor--I should have researched the windows myself and told John exactly what make and model we wanted, instead of relying on him to pick a window based on our conversation, but I also feel we were clear about energy efficiency being a priority. I would've happily paid another $1000 or so to get windows which are more efficient, especially since the tax credit would have been worth $500. Anyway, although we don't qualify for a tax credit (because in my location they don't count as Energy Star), I'm sure the windows are more energy efficient than what we had, and probably aren't much different from a window which would be Energy Star in our region, since these windows are rated for Long Island and Cape Cod. Besides that, everything else was great. The other people who came out to check measurements and actually do the installation were punctual, professional, and very efficient, and the installation seemed to go very well: windows installed properly with a minimum of fuss, mess cleaned up, caulking neat and carefully done, insulation placed properly, glass cleaned at the end, etc.
Response from United Better Homes
"Thank you for your business and for taking the time to write a review. We appreciate the positive feedback you gave us, as well as letting us know where we can improve. We've emphasized to John the importance of clarifying the energy efficient ratings with customers, as they can be very confusing. We can certainly understand your frustration upon seeing that the new windows you just had installed weren't as energy efficient as you thought they would be. I looked into the specific details of your window order and compared the ratings on your window to the Energy Star ratings in the Northeast (I accessed an Alside information sheet that can be found at: [Hyperlink Removed]). If you look at that info sheet, you will see that there are two "Options" for Energy Star Requirements or the Equivalent Energy Performance. Both of those use U-factor and SHGC (Solar Heat Gain Coefficient) to rate the energy efficiency of the window. In the chart labeled "Option A" it requires a U-factor of .27 or less with any SHGC for the Northern Region. In the chart labeled "Option B" it shows 3 different U-factor options (.28, .29, and .30) that are also considered energy efficienty if the SHGC meets specific standards (.32, .37, or .42--or better--corresponding to the U-factor options above). There are many factors that go into these ratings, including window size. Although your windows are not at the .27 U-factor, they do meet the requirements for Energy Star rating based on their combined U-factor and SHGC ratings. I hope this information helps clarify things for you. Please feel free to call us in the office if you have any further questions. Thank you!"
Alex P.
Apr 2017
The whole process went very well. From talking over the different options with John to the installation, we couldn't be happier. United Better Homes were always quick to respond to questions or emails and were very fair in giving us the pricing info up front. Compared to some other pushy sales people/companies UBH were much nicer and made us feel comfortable. The windows look great- we went with Marvin Infinity. Highly recommend the clean look and they work great.
Response from United Better Homes
"Thank you for your business and for taking the time to write a review. Enjoy your new windows--we look forward to working with you again in the future should you have any further exterior remodeling needs!"
Juan F.
Jan 2017
Horrible. After install, had to have them back out 3 different times to fix the same problem with one of the bay windows. Problem still exist and now the other bay window is having he same problem.
Response from United Better Homes
"We are so sorry that you are still having issues. As we hadn't heard from you since 2015, we thought that the window issues were taken care of. We've reached out to you by phone and email to get this taken care of. Thank you."
David P.
Oct 2016
I still have not received a final copy. I need this for a federal tax credit.
Response from United Better Homes
"Hello! For tax credit purposes you just need to provide your accountant with a copy of your original contract. We are happy to send you a duplicate copy if you like. I'll call you about that. Thank you for your business and for taking the time to review us. Enjoy your new windows!"
Rob P.
Oct 2016
I am beyond thrilled at how amazing my house now looks. It is stunning! The quality of work is perfect! The attention to detail by United Better Homes is 2nd to none. On time, non-stop, perfect lines on the siding and trim work. Doors, storm doors and basement windows all installed to perfection! I highly recommend using United Better Homes! I certainly will again!
Response from United Better Homes
"Thank you so much for taking the time to write a review. We very much appreciate your business and your recommendation! We're thrilled that you're so pleased with our workmanship. Enjoy your new windows, doors, siding and gutters."
Beth R.
Aug 2016
Everyone that showed up to do the work was awesome! They took their time to do it correctly. They were respectful and polite. They didn't rush at all. The job was scheduled for two days but it ended up taking three due to all of the work that had to be done. Simon, who was in charge of the project was always smiling which I liked. His helpers were great too. The cleanup was exceptional! I would not hesitate to use them again!
Response from United Better Homes
"Thank you for your business and for taking the time to review us. We appreciate your patience as we needed to come back an extra day to finish things. Enjoy your new windows and doors!"
Mary M.
Aug 2016
The installers who came were OUTSTANDING. They did an amazing job -- everything looks great and was done carefully and well. When I had a locksmith in the next day to rekey the doors, he even commented on how high quality the new door was and how well it was installed -- that everything was in perfectly and lined up perfectly. When another professional who has nothing to do with the first praises their work, you know they must have done a good job. A+
Response from United Better Homes
"We take great pride in our work and we very much appreciate you taking the time to post a review. Thank you for your business...enjoy your new windows and doors!"
Miriam P.
Aug 2016
This company is incredibly responsive. On the day I posted a message, I received a reply in the morning, a consultation in the afternoon, and the work was scheduled by the end of the day. The crew showed up on time, were very professional, and did an excellent job. They kept me informed every step of the way and made it clear they weren't happy unless I was happy. The trim turned out great. I'm happy! I am hiring them again for another project.
Response from United Better Homes
"Thank you for your your business and thank you for taking the time to review our company. We appreciate your repeat business!"
John F.
Jul 2016
They showed up on time and went right to work. They replaced the windows quickly and cleaned up well. They were very professional.
Response from United Better Homes
"Thank you for your business and for taking the time to review our company. Enjoy your new windows!"
Jennifer S.
Jul 2016
unknown
Response from United Better Homes
"Thank you for taking the time to write a review. We very much appreciate your repeat business and look forward to working with you again in the future should the need arise. We appreciate your understanding of the ordering mishap and thank you for your patience as we remedied the situation."
Stacey M.
May 2016
unknown
Steve A.
Mar 2016
Initially, our salesperson, John, seemed very detail-oriented, thorough, and knowledgeable. We met with several companies, getting quotes and asking questions about Pro Via doors. We went with UBH since their price was the best for the products we wanted. After submitting a deposit, however, John's communications regarding some key details were lacking. For instance, we were figuring out whether or not to include a built-in screen with the front door, dependent upon whether or not we could keep the existing outdoor moulding. We declined the screen, since it meant losing our moulding. However, when the door order arrived, it included this screen. We weren't charged for it. Overall, this detail (and the delayed communication) prolonged our order.
On the day of the installation, the two workers did not completely cover the floor areas, as they sometimes traveled from the mud room, through the living room, to the front entryway. They installed both doors in one day. The head worker returned the following day (per our request) to redo the caulking at the bottom of the front entry way, replace some damaged outdoor molding (which he said was fine 'as is' the previous day), as well as replace damaged interior trim at the rear door. We were pleased at first, until having insulation work done. The insulation worker had to get a measure of air in the house. They noticed, along with a carpenter (who was doing work for us), that both doors had significant air leakage at the top and side. The front door was installed too low, not allowing us to put a floor mat. The trim was installed too wide, and the workers cut the latch (lowered the door). The rear door closes, but not properly. We had several repair items documented by a carpenter in order to clear out balance of $2313 (which Ed, the owner, did; we emailed him pictures). We are still waiting to have both doors repaired by another company, and have dealt with cold air in the house throughout the winter.
John recently sent us the following email, validating our poor experience:
"I sincerely apologize about your door I wasn't aware of it till they showed me the pictures.It is embarrassing we had an installer that did several jobs for us and then the install on your door there is no way that he should've left it like that that was the last job that he did for us. Ed told me about the discount that he gave you I still feel bad about it I apologize I hope you realize that that is not the type of work that we do. I went there with good intentions.I was shocked at the install.I hope the discount that we gave you covered everything I wish you and your family the best thank you John United Better Homes."
Overall, I would warn others of working with this company. Their workers were poorly skilled, which indicated to us that they do not vet their staff well. Additionally, the owner or another supervisor should have visited during the installation to make sure everything was properly done. This has been a very aggravating and lengthy process.
On the day of the installation, the two workers did not completely cover the floor areas, as they sometimes traveled from the mud room, through the living room, to the front entryway. They installed both doors in one day. The head worker returned the following day (per our request) to redo the caulking at the bottom of the front entry way, replace some damaged outdoor molding (which he said was fine 'as is' the previous day), as well as replace damaged interior trim at the rear door. We were pleased at first, until having insulation work done. The insulation worker had to get a measure of air in the house. They noticed, along with a carpenter (who was doing work for us), that both doors had significant air leakage at the top and side. The front door was installed too low, not allowing us to put a floor mat. The trim was installed too wide, and the workers cut the latch (lowered the door). The rear door closes, but not properly. We had several repair items documented by a carpenter in order to clear out balance of $2313 (which Ed, the owner, did; we emailed him pictures). We are still waiting to have both doors repaired by another company, and have dealt with cold air in the house throughout the winter.
John recently sent us the following email, validating our poor experience:
"I sincerely apologize about your door I wasn't aware of it till they showed me the pictures.It is embarrassing we had an installer that did several jobs for us and then the install on your door there is no way that he should've left it like that that was the last job that he did for us. Ed told me about the discount that he gave you I still feel bad about it I apologize I hope you realize that that is not the type of work that we do. I went there with good intentions.I was shocked at the install.I hope the discount that we gave you covered everything I wish you and your family the best thank you John United Better Homes."
Overall, I would warn others of working with this company. Their workers were poorly skilled, which indicated to us that they do not vet their staff well. Additionally, the owner or another supervisor should have visited during the installation to make sure everything was properly done. This has been a very aggravating and lengthy process.
Response from United Better Homes
"We can understand your frustration and upset over the poor installation. As John indicated in his email to you, this is not representative of the work that United Better Homes does. Although it may seem like a logical conclusion based on your experience, assuming that we don't vet our staff well is not an accurate assessment. We're a family-owned business and, in our experience, that gives us greater control over the quality of the work we do. The installer in question is part of another family-owned window and door company, a company that we've had a working relationship with over the last two years. Unfortunately, the winter months can be challenging for smaller window and door companies; sometimes companies have to lay off their workers. Such was the case with the family we are talking about. We had a few jobs this winter that we needed some help on, and we had no qualms about hiring this installer to work with us. After the issues with your installation, we confronted this installer about his work, and he informed us that he had been suffering from carpal tunnel syndrome (which obviously impacted his ability to perform installations up to standard) but didn't tell us because he needed the work. We regret that your installation had to happen in order to make us aware of the issue. In light of the circumstances, we understood that you felt more comfortable working with the handyman company that you had hired to repair the doors; we agreed to cover their quote, as well as to credit you the remaining balance that was due for the work completed. We sincerely apologize for the inconvenience, and appreciate your understanding in the unfortunate circumstances surrounding your installation."
Karen H.
Mar 2016
unknown
Response from United Better Homes
"Thank you for your business and for taking the time to review our company. Enjoy your new siding and doors, and please let us know if we can be of any assistance in the future."
Jose L.
Mar 2016
It went extremely smooth! I negotiated the price and picked out the shingle style in an hour, on a Tuesday. The following Tuesday the crew showed up early morning and finished the job that day. They cleaned up all the debris and left my property as it was prior to them starting work. I'm extremely please with the whole process! The roof looks great and has stood up to some severe wind storms.
Response from United Better Homes
"Thank you for your business, and thanks for taking the time to write a review. Enjoy your new roof!"
Jeff E.
Feb 2016
The team arrived on time and performed all job as promised in three days. All work was done with excellent quality. During the job all furniture in the house was protected to avoid dusting and damage. After completion the installers left the work area clean. They met and even exceeded my expectations. The replacement windows look great. I strongly recommend United Better Homes..
Response from United Better Homes
"Thank you for your business and for taking the time to review our work. We take pride in our attention to detail. Enjoy your new windows and please let us know if we can serve you again in the future."
Bryan D.
Feb 2016
.
Response from United Better Homes
"Thanks so much for your review, it was a pleasure working with you. Enjoy your new windows and we look forward to working with you again in the future if the need should arise."
William O.
Jan 2016
unknown
Response from United Better Homes
"Thank you for your business and thank you for taking the time to write a review."
Margaret S.
Jan 2016
unknown
Response from United Better Homes
"Thank you for taking the time to write a review. We're happy we were able to help you on short notice and we thank you for your business."
David C.
Dec 2015
.
Response from United Better Homes
"Thank you for your business, and thank you for taking the time to review us. Enjoy a warmer winter with your new windows!"
Dave C.
Dec 2015
unknown
Response from United Better Homes
"Thank you for taking the time to review our company, and thank you for trusting us with your business. Enjoy your new windows!"
Kate B.
Nov 2015
The sales person was great, very knowledgable. He took his time and made sure all my questions were answered. The price he quoted was quite fair.
After installation I noticed that the windows were not sealed, I can see gaps around most of them and called to have someone come back. They sent the same person who saw the gaps and re-caulked around some of the windows.
It rained, and one of the windows leaked profusely. I called and asked that they send someone other than the original installer as I now had doubts about the quality of his work. I was told that someone different would come out next week but they couldn't tell me when as they'd send someone between jobs. They repeatedly told me I didn't need to be home but I'm not sure how they'd know which window it was if I wasn't here to show them and I'm not sure how they could be sure it was fixed without seeing both sides of the window. This being the second time that I called with an issue, and me telling them I had water in my basement, I would think would warrant sending a supervisor to see what the heck was going on and to check to see if the work was done properly.
So today my doorbell rang, and they sent the same installer after I told them specifically several times that I wanted someone different to come check all the work that was done. He put a little more spray foam and caulk around the window, and called it fixed. Hopefully it is.
This experience has shown me the level of interest they have in actually listening to what the customer is saying, making sure that the work is done properly and that the customer is satisfied with it, which in my opinion isn't much.
After installation I noticed that the windows were not sealed, I can see gaps around most of them and called to have someone come back. They sent the same person who saw the gaps and re-caulked around some of the windows.
It rained, and one of the windows leaked profusely. I called and asked that they send someone other than the original installer as I now had doubts about the quality of his work. I was told that someone different would come out next week but they couldn't tell me when as they'd send someone between jobs. They repeatedly told me I didn't need to be home but I'm not sure how they'd know which window it was if I wasn't here to show them and I'm not sure how they could be sure it was fixed without seeing both sides of the window. This being the second time that I called with an issue, and me telling them I had water in my basement, I would think would warrant sending a supervisor to see what the heck was going on and to check to see if the work was done properly.
So today my doorbell rang, and they sent the same installer after I told them specifically several times that I wanted someone different to come check all the work that was done. He put a little more spray foam and caulk around the window, and called it fixed. Hopefully it is.
This experience has shown me the level of interest they have in actually listening to what the customer is saying, making sure that the work is done properly and that the customer is satisfied with it, which in my opinion isn't much.
Response from United Better Homes
"I'm sorry that you felt that you weren't being heard by our office staff, that's certainly not our intention. As we honor all of our installations with a lifetime labor and service warranty, we aim to install things right the first time, and if any issues come up, we aim to correct them as soon as we can, with the person we feel is best for the job. The installer who came out to re-caulk your windows has many years of experience with repair issues, he's the supervisor of that division of our company, and that's why we sent him back out to do the repairs--he is the best man we have for that job. When we do a window installation, the caulking takes 24 hours to set, a process that can be affected by swings in temperatures and weather conditions (the day that we did the install was unseasonably warm for November--in the 70's). If any caulking sets funny, there may be issues such as what you experienced. We take leaking concerns very seriously and when our repairman came out to re-caulk the windows of concern, it was drizzling out. Again, caulking can be affected by weather conditions. When you called to let us know that there was one window leaking, we believed that the reason the caulking didn't set properly the second time is because we reapplied it while it was raining. We understand that you felt we weren't addressing the problem soon enough and we apologize that we may not have explained this to you fully. We didn't want to send someone out to re-caulk the window of concern until the weather had cleared up. It's a pretty straightforward issue, one that doesn't require us to go inside your home to take care of. Again, we chose to send the same man to repair the issue as this is his area of expertise, and he was already familiar with your project. We regret that you felt we weren't taking your concerns seriously, or that we didn't respond quickly enough. Based on our many years of experience in window installations, we approached this how we felt would allow us to best take care of the issue for you. We apologize if you didn't feel that was the case. Please let us know if we can be of further service to you."
Susan B.
Nov 2015
They were great! They came when expected, the price matched exactly what they estimated and it looks great
Response from United Better Homes
"Thank you for your business and for taking the time to write a review. It was a pleasure working with you. Enjoy your new windows!"
David P.
Nov 2015
The entire process went smoothly from the initial salesman who was well informed about their products and was very professional in selling me the best product at a reasonable price. To the Owner of the business who came out and did the final measurements and took my deposit and explained the lead time and install. To the two installers who came in and did the job in a very professional manner putting down floor protection and completely cleaning up after themselves. The did a great job demonstrating the windows features and operation and cleaning the new windows. The Trim looks great and now I never have to paint again and my sills and trim are protected from the harsh New England weather. I have already felt the difference in how warm my rooms are and how noise from outside is reduced. I give a 5 star rating to the company and will definitely use them again in the future.
Response from United Better Homes
"Thanks so much for taking the time to write a review, we appreciate your business. Enjoy your new windows and we look forward to working with you again in the future should the need arise."
Rose N.
Nov 2015
i would like to mention that the representative ,John Hughes, that came to my home couldn't have been more helpful . His expertise and knowledge of all that was going to be done in improving the Bay Window helped me greatly. I did call him a number of times and I can't say enough about him and the company he works with. He promised me the very best when he was discussing the window before I had even begun seeing the workman. He certainly kept his promise and the job was done so well. The construction was beautifully done. The window is sturdy , does muffle outside sounds, is well braced and should last for many years . From the beginning when I contracted with this company I had been very impressed with the representative from United Better Homes. His clarity regarding what was going to be done was incredibly accurate and everything was written down so there would be no mistake about the job to be done. Very, very ,pleasing.
Response from United Better Homes
"Thank you for your business and for taking the time to write a review. We love hearing from satisfied customers and appreciate you letting us know about the outstanding performance of our window specialist. Enjoy your new bay window and we look forward to doing work with you in the future should the need arise."
Licensing
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FAQ
United Better Homes is currently rated 4.8 overall out of 5.
United Better Homes accepts the following forms of payment: CreditCard
Yes, United Better Homes offers free project estimates.
No, United Better Homes does not offer eco-friendly accreditations.
No, United Better Homes does not offer a senior discount.
No, United Better Homes does not offer emergency services.
No, United Better Homes does not offer warranties.