Computer RX

Superbly, as usual! (Brian's been my go-to computer guy since at least 2011). He assessed repair options - they looked poor. I obtained replacement, Dell XPS 9510, which had an empty 2nd solid state hard drive slot. He moved the older HD into the empty slot, set a back-up program to copy into the new computer's much-bigger drive, and I'm up and running again. Brian's a star; I'm very grateful.

SO frustrating! After spending about an hour and a half trying to figure out why pages in Firefox weren't printing correctly, I decided to call Brian. He felt it was time to reset Firefox to its default settings without losing my bookmarks, history, saved passwords, and other personal information. Recommendation: even if you think your computer is running fine after a year, get it a check-up anyway. Consider it like going for your annual physical – you never know what might be lurking inside!

Again, Brian provided excellent service at a reasonable price!

His work was done remotely. Brian examined the problem which admittedly was hard to identify. I had initially requested the IT people at my work to help me; they gave up saying the problem was on my end and could not help me. Brian spent many hours trying to find the problem and identified a stop-gap solution. He also was able to tell me what he had found in words I could understand. He subsequently contacted me saying that he had another idea and wished to try it. Again, connected to my computer remotely. and his new idea worked completely. He did not even charge me more for the implementation of the new idea.

He suggested that I try connecting to my router with an Ethernet cable instead of wirelessly. he was hoping to be able to connect to my laptop remotely. That also was not working so he connected to my wife's laptop so he could show me what to do on my laptop. He discovered that my laptop had been assigned a bad IP address so he had me go in and manually change the IP address as well as the DNS server IP address. That didn't work immediately, but after a reboot I was back in business. What a relief! His price was very reasonable, especially for same-day service.

I have been using Brian for many years now, to assist with computer problems great and small. He is almost always available immediately, always responds quickly when not immediately available, does the job right, and charges extremely reasonably. Highly recommended

How did it go? Like every other time I have used Brian the Surgeon. Friends, this is THE computer specialist you should be using no matter where you live.

Brian was able to quickly identify the problem and create a solution to remove the malware and get my computer running normally. The email issue was more challenging and he worked tirelessly until he found the solution and had everything up and running all in a few hours.

Brian was prompt in responding and quickly determined cause of issues. I opted to have him build me a new computer system which he did over relative short period. He transferred all my old files and I'm impressed with the operating speed of the computer. Brian has also responded promptly to any questions I've had re this computer and he has the ability to connect remotely to solve problems.

Terrific, problem found, resolved and computer restored very quickly and efficiently

Many, many jobs over the years - all have gone very well.

Outstanding.

Brian identified the phish as bogus and also cleaned out malware that was on my computer. This was done within an hour and a half even though Brian was busy with another customer and was headed out.

Smoothly & professionally with clear communication. Brian helped user regain control of iMac and recover all emails. Computer now completely useful; no documents lost.

Excellent, he was able to same just about everything.

The replacement process went well, I'll definitely hire him again.

I had problems with my laptop for a while. It powered off suddenly among many other annoying things. I had taken it to countless technicians for that big problem of powering off. Most charged me with very little explanation. My hope was always dashed when I took it home and nothing had changed and it would still turn off while I was working. The problem continued. I was referred to Brian Cherry at ComputerRX by a friend. He was the first technician that really seem to understand and have answers and possible solutions. He immediately took off the back while I was there and in fact, experimented, while explaining the different parts. As an instructor myself, that was amazing and considerate to be sure I understood what he was doing. Over the course of several days, we went back and forth, using the computer at home after trying different parts. He actually gave me another computer, exactly like mine to use while he worked on mine and we experimented with it, interchanging parts between the two to solve the problem. The result was that he was successful by putting in a new motherboard. Recently I have asked Brian about upgrading to a newer computer and he has been suggesting and helping me choose through all the options, listing details and prices to go along. He has got to be one of the best techs I have ever dealt with, ever! I would highly recommend him.

New screen works great! No more lines or blackouts.

Brian has consistently done excellent work at a very fair price. There are no wait times, no hassles and no failures to get the job done right, the first time. Most of the time, he is able to do the work remotely, so I dont even have to bring my computer into his shop. His rates are more than fair. He is a terrific resource for my home business. I give him my highest possible recommendation.

Although it took multiple trips to perform the services, it was not anything that could be helped by Computerrx. The difficulties actually led to making a better system than was originally anticipated. The performance is excellent and he is able to make himself available if there are any undiscovered issues. I expected to pay more for the services than I was billed.

OUTSTANDING!

As always he was courteous, professional, didn't speak jargon, and was happy to help.

Brian rebuilt a Dell all-in-one for her at a price that was very reasonable and done within a few days. He is a fair, honest and professional businessman!

Work was done perfectly.

Extremely happy with Brian's responsiveness. He goes out of his way to be helpful in not only fixing the problem but taking steps to prevent other problems in the future. My down time was kept to a minimum because of his commitment to get me back up and running again, which is important when you are running a small business with only one computer. He worked beyond typical office hours to complete the job. Price was very reasonable.