Tom's Plumbing

I needed to plumb a new whole house generator with natural gas, so why not plan on converting everything to natural gas as the appliance needs replacing (propane hot water and stove) right????? I called TOM'S PLUMBING after doing a search on ANGIE'S LIST for a professional. I figured I would get 5 quotes, narrow it down to 3 and then really compare the 3 and decide on one. I did contact 5 professionals and all came to the house and reviewed the job. So, I decided on TOM's PLUMBING after reviewing the 3 and even with a couple of quick revisions to the job, we were able to schedule it in for the following week. This one point was very important to me as we were going to be leaving for vacation, and if I could get this project done, one less thing for me to think about. Tom and his associate Chris showed up right on time on the scheduled day, which was a hot one. They went right to work regardless of the heat, and completed on time. One way I judge a service is whether or not i would hire them again. In regards to TOM's PLUMBING, yes, I would CERTAINLY hire them again, and in fact, I'm already contemplating a couple of new projects. In summary, TOM's PLUMBING is as professional as they come and yet, small enough to be able to work with a home owner for any and all revisions, I mean, we all know things come up. Tom was always available for any questions or concerns and I knew I was in good hands. so not only would I hire them again, I would recommend TOM's PLUMBING to family and friends, which is really what we all care about!!!

Like silk. The plumber, Chris, was professional and focused, had the parts he needed and worked efficiently. Prince is by job, not by the hour. Everything clear and up front. We paid with a check and our bathroom has a new lease on life.

Prompt and as described, no issues.

He didn't have a replacement available so we went to Lowe's to buy a new one and he came back later the same day to install it. We appreciate the honesty of recommending a product that is reliable but not overly expensive and returning so soon to complete the work.

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On December 22, 2015, my wife and I retained the services of Tom's Plumbing to replace our upstairs shower 4-point valve and stop tube.  A few days after installation, we noticed that the shower head dripped while water was flowing from the tub spout.  On December 27, one of Tom's Plumbing employees checked out the work and tested our house's water pressure, which was in good order.  He left unable to re-mediate the problem.
 
For the week following the New Year, I attempted through e-mail and phone messages to contact the company with no success.  Additionally, I called the Moen Company, the manufacturer of the valve, who informed me that only 1/2 inch
copper tubing or IPS pipe may be used between the valve and the tub spout.  Tom's Plumbing had used a section of pex tubing.  Checking Moen's installation manual, this information was confirmed on page E6 - "Use 1/2"copper or IPS Pipe only."
On January 4, 2016, I sent an e-mail with this information to Tom's Plumbing who chose not to respond.  On January 10, I sent another e-mail with the same information, adding that if I did not hear from them, I would be filing a complaint with the BBB of RI.  Tom's
Plumbing responded on January 11, stating that a service call would be scheduled the week of January 18-22.  On January 17, having no communication from the company, I sent an e-mail requesting date and time for my appointment.  On Wednesday, January 20, the company responded that Friday might be a good day and that they would inform me of the time.  I replied that I would arrange my
schedule accordingly.  No appointment or additional communication has taken place as of the filing of this complaint.

Arrived in the scheduled time frame. Helper laid down a drop cloth on the floor to keep it clean. Very professional, did exactly what he said he would do. Pointed out the leaking sprinkler head, had one in the truck and replaced it. I would definitely hire him again and would recommend him to anyone who needs a plumber.

This was my first service call since joining Angie's List.  I did my checking of plumbers, and after reading several of their customer comments, I settled on Tom's Plumbing.  When I made a date for him to come, Tom told me he would be at my house between 9 & 11.  Tom and his worker showed up just a bit after 11:00.  After taking a look at the issue, they decided what the problem was and what was needed to fix it.  Tom told me what had to be replaced and he left while his worker went to buy the required parts, then came back and changed out the expansion tank and relief valve on my gas heating system.  He also bled the lines to get the air out., and left everything clean and neat.  Tom came back once the work was completed to check it all out.  I was happy with the work, the cost, and both Tom and his assistant.  They were polite, friendly, and professional.  It was a great first experience and I would hire Tom again without hesitation.

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Took a while to arrange a mutual date for the service.  His assistant finished the projects and asked my husband to pay with a check when I had already given my coupon.  The check was returned after discussing this with the plumber.

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Tom returned my call promptly and was able to get to the job much faster than I expected.  He checked out the job and quoted the work fairly.  The job was done quickly, cleanly and the guys were a pleasure to deal with.  Great experience.

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Provider did all the work requested.

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The work was done competently and with high quality.  Tom and his assistant Chris were very professional and took great care to not damage anything.  The work was carefully checked to make sure there were no leaks.  These two guys are great.  I learned about them through an Angies's deal last year and called Tom for the work described above.  He will be my preferred plumber for any future work.  I recommend him for any plumbing work.

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