BARBOZA M & SONS ROOFING CO

The job was done in the time he indicated and the yard was left clean.  During the first rain the flashing around the chimney leaked.  We called immediately and he personally came by and got on the roof and took care of the problem.  Two years after the install we started having trouble with the gutter guards which were causing more leaves to collect than without.  We called him back but didn't come when he said he would.  The day that he did finally stop by my husband was actually on the roof removing the gutter guards himself.  He asked the roofer if flashing or something else should be installed now that the guards were being removed.  He said no.Three years ago we had our first ice dams.  We called him and he never responded.  We installed heater cables and were fine for another year.  Last year we had ice dams and they were far more severe.  We are now learning that he did not install a ice and water shield and because of the guards, the roof does not extend far enough down to be certain the water runs into the gutter.Now we are getting quotes for the correction/repairs of this incorrectly installed roof.