Rooterman of Rhode Island

DO NOT HIRE. They quoted me $375 for taking out (but not hauling away) and installing a dishwasher. They told me that if the job required anything extra, it may be more. All they did was take out and put in the dishwasher and hook it up to water. I had to hire an electrician to connect it to power. Yet they asked for $425. I called several times to ask what the increase was for. Initially, they told me that they needed more information from the guys who worked on the site (who told me that the price was given to them by headquarters). They never got back to me. I have asked for a refund of $50 but they have not responded. Do not hire them. They are shady with pricing for jobs that are not complete.

He was very rude. I told him how could you do this to an old woman then he said "well you'll be dead soon so you don't have to complain", he was very very rude.

okay

Hired to check out a leak under the kitchen sink which turned out to be from the garbage disposal. Tim and Paul were quick, courteous and professional, and made helpful referrals to deal with the water damage. I appreciate them sticking around to answer some of my questions about the plumbing in general.

I applied on Angies list for a quote on Thursday evening. less than 10 min I got a call from the owner of Rooterman plumbing in RI, quoted me a new toilet with new wax seal. We agreed to price, Friday morning he was at my house by 9am and change the toilet with new, took old toilet away and price was exactly as quoted. I like quick service and HONESTY!!

It went very well. They called me back right away on Sunday morning and they were here to do the job the next day. Tim did a very good job. Fast, efficient and very polite. Price was reasonable. I will call them again.

Prompt response and came out next day. He was very nice, did a great job and I feel the price was reasonable for the work performed. Would definitely use for any future plumbing needs.

Dave came out and worked on my water heater . He was very professional and courteous. Price was good and he is very trustworthy. Would definitely use this company again

The contact through Angie's went great, then there was a broken seat, another hour and 400 dollars. Now, an even $1,000 later I have a new toilet that still runs and wastes water and it leaks and rocks on the base. It is running right now and leaking onto the floor. So I don't have any more money for this project, obviously I got screwed again in South County and I have two more toilets that are old and need to be replaced. I was hoping to do them all for that much. So I have nothing. Less than nothing. The only reason I called a contractor was because the old toilet was running. I can buy a lot of water for a thousand dollars.

Plumber was unable to clear clog and made matters worse and charged $300. Hired Roto Rooter and they were able to unclog pipes with some effort.

Bill was very friendly and professional. He answered all of my questions regarding the problem at hand as well as other plumbing questions pertaining to other areas of my home. He diagnosed the problem and gave me a price for the work needed. He was done in under an hour. I plan to call Rooterman when I am ready to do the other jobs.

On June 25th Rooter-Man repaired a leak on the horizontal drain pipe underneath 2 sinks in a kitchen cabinet. It was leaking where the copper pipe was soldered. Charged $450 to have this repair done. Upon repair of that leak, water was still found leaking onto the floor of the cabinet beneath sink. This leak came from the garbage disposal. On the 19th of july, the garbage disposal was replaced. Charged $375 to have this repair done. Upon repair of the disposal, the dishwasher drain wasn’t functional. Waste water collecting in the dishwasher & not draining out. Someone from Rooter-Man sent to correct this issue. Upon completion of resolving dishwasher drain, observed a large puddle of water collecting on kitchen floor. One of the pipes connecting to the sink drain was completely disconnected. PVC piping was cut to an inadequate length allowing the pipe to slip apart beneath sink. This was discovered after running the dishwasher & a huge puddle of water leaked on to the kitchen floor. Picture of the garbage disposal disconnected from drain pipes attached below. At this point began to attempt repairs by purchasing fittings and PVC from Home Depot. Also contacted another plumber to make repairs. & the garbage disposal installed is no longer functioning. A visit by another plumber resolved the garbage disposal issue. A ‘knockout’ was found inside the disposal causing the motor to jam. This knockout was part of the new garbage disposal and was inside of it. Stay away from Rooter-Man in Johnston.

unknown

They sent 1 plumber, who was replaced halfway through the job with another plumber. The whole job took 5 hours.