Restivo Heating & Air Cond

The work done by the installation crew was great, very happy with the work. The office staff however is awful. They communicated absolutely nothing. Emails will go ignored. Voice mails go ignored. Leah, the person in charge or managing the rebates will not return your emails or voice mails. If you don't catch her on the phone, good luck. The owner also does not return phone calls. I've left several messages on his VM asking to speak to him....silence. They did a good job on the work. But communication and follow up are zero.

This is a truly professional and reliable company. Jack the owner is personable and provided an accurate quote. He returns calls promptly and was patient in answering our questions. We received quotes from 4 companies and he was by far the most informative and most responsive. Restivo's was not the cheapest but we believed they would provide us with the most reliable system with the service we needed. The installation occurred in a timely manner. The installation crew is top notch. They followed all COVID guidelines and are very respectful. During the installation we worked from home and they were very quiet. At the end of the installation they carefully checked the system and explained the system in detail. They left with no signs that they had ever been there. You can get cheaper but in my opinion you will not get a better value if service matters to you.

They gave us the option of mounting the units on the outside in the ground or above ground.  We went with above and the units kept vibrating in the bedroom area, it was extremely noisy, and it took awhile for them to get back and resolve.  We had a few instances where they said they were coming a certain day and then said oh no, we got scheduling wrong or the truck broke down, and that happened two or three times.  In all fairness, the girl that usually kind of coordinates the office was out on maternity leave, but I wasn't overall happy with them.  The initial installation was fine, but there were problems afterwards and then later on one of the units started leaking and it turned out the pipe wasn't at enough of a pitch and it leaked inside the house.  I think the initial installation was fine, but they don't use the same crew, even though the ones that mounted the unit outside, they weren't the ones that came back to lower it to the ground, they use their follow-up maintenance, I don't know what you would call them, but it's two separate crews, one for the installation and one for maintenance, troubleshooting afterwards and there was a difference in quality.  The initial installation was very good, but it was the problems that were afterwards that they could have improved.

Very good service! They are prompt and I don't have any problem with them.

Excellent, professional, courteous, and cleaned up after as well as I would.

Below is the letter I sent to the owner in August of 2016: Dear Jack, I am writing to you due to a case of extremely poor service from your company. Unfortunately, I purchased an LG Split System Air Conditioner from your company back in June 2014. Up until this year we didn't have any issues with the system or Restivo's. On Saturday, July 23rd of this year, during the run of hot days, I noticed that the system wasn't cooling our house. That same day I called your company for emergency service and all weekend your answering machine was "full" and would only hang up on me. As you can imagine that was very frustrating and I was glad I don't have my heating service through your company. I contacted your company on Monday, July 25th, I was happy to get a service appointment the next day and that the service technician, Arthur was very good and he was able to diagnose the problem as a bad compressor due to a slow leak at the recharge input. (Invoice #43471) The next day, Wednesday July 27th, I called to find out what I could do to help expedite the shipping of the part and your service manager was helpful and told me that LG was excellent and they would have it on Friday the 29th and he set up an appointment for Monday 8/1 between 12-4. That's when your company decided to completely drop the ball! Below you will see a list of facts without me inserting my emotions. You can figure out how I am feeling at this moment, as I write this letter.: (Invoice #44049) 8/1 Appointment between 12-4 No call as of 4:10pm. I call office and was told that the service technician is running behind all day and will make it to my house soon. 6:15 Curtis called and said he was on his way and arrived at 6:35. When he arrived, he told me he was all set to install the compressor and should complete it in an hour and 45 minutes. Approximately two hours later, as darkness was falling, Curtis said he made a mistake and "burned" some wires. He would be unable to complete the work that night and he would have to get the part he burned, and "someone" would call to set up his return to finish the job. 3 days pass. Thursday, 8/4 I hadn't received a call from your company, so I called at 3:40pm. The woman who answered told me that I would have to speak to your service manager and that he wasn't in the office. I then asked for someone in charge and she told me nobody else was in the office and that she was unable to reach anyone and that she would leave a message for your service manager and that he would be in tomorrow, 8/5 and he would call me. Friday, 8/5- 2:00pm I again didn't receive a call from your company and I called and asked to speak to the service manager and I was told he wasn't in and that he was out of town wouldn't be back until Monday! I questioned her inability to reach him and questioning what I was told the day before, I then asked to speak to you, the owner, Jack Restivo. the woman told me you were out of town and she could forward my call to your voicemail and that you would be in on Monday, 8/8. Unfortunately, not being able to speak to anyone from your company, I only could surmise that your service manager received my many messages and he decided I was not deserving of the courtesy of a call to communicate what my situation might be. Also, he believed another weekend without air conditioning in my home was acceptable! Today, Saturday 8/6 I sit writing this letter sweating and having to go out to purchase a room air conditioner for my bedroom! I currently have an outdoor unit that is half apart. As I told the woman who answered the phone the times that I called, seeing that I didn't receive a call from your company. UPDATE: 6/23/17 Less than one year later the unit has stopped working again! I won't make the same mistake twice. I have called a different authorized service company. My service cost estimate is for the cost of the system.

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My water heater tank was leaking and I needed it replaced. I had a few people give me prices and suggestions.
Restivo's was the only place that told me I should get a indirect water heater and connect it to my forced water gas boiler.
It was $400 cheaper then lowest quote that someone gave me.
The unit was a Utica 40 gallon ( just 2 people here) and was connected to my Utica boiler. They installed a 3rd zone to take priority when hot water needs to be heated. This was a bonus because I can connect wifi thermostats to that (C-wire). Something that would not of easily happened if I took advice from the other guys.
The person that gave me the quote was nice and on time.
The installers that came in were on time as well too.
The next day I went to check out the work and noticed a little bit of water. It was dripping from an old elbow that was there. I called and they came out the next day. I was waiting for them to tell me that they didn't install that and I would have to pay to get that fixed....but they fixed it no charge.  Since then it has been working great. Can't tell if I am saving anything since 2015-2016 winter has been mild this year.
I have briefly talked to the owner who followed up and was nice as well.
B on quality since I think the welding on the pipes was a little messy when you compare what my other pipes look like in the basement. I mentioned the elbow, I think a little force on it broke the seal when they were installing newer pipes.
I would recommend them. 

We had three contractors come to the house and submit proposals. Owner/manager of Restivo's prepared the estimate. Left handwritten copy, followed with typed copy in the mail. Installers did the whole job in a day, with some additional work required a couple days later.
The recommended units are quiet and certainly seem to out perform the units they replaced. They are high efficiency units, but it's too soon to determine and cost savings on gas and electricity.

It worked out really well they did a very good job.

THEY DID AN EXCELLENT JOB OF INSTALLING MY BOILER. THEY CLEANED UP AFTER THEMSELVES. THEY CONDUCTED THEMSELVES IN A PROFESSIONAL AND POLITE MANNER, TOO.