Miracle Method US Corp

It was pleasurable experience with this company from the estimate through completion of the project. Very polite, professional, knowledgeable people. Tom(estimator), Christine(office,owner), Kyle & Bernie (technicians), Tom(manager, owner), Very satisfied with the end result of a shower repair/makeover, and tile refinishing/painting.

Punctual and explained the process fully. Cleared up after the work, and did a good job.

We used this provider for the first job in early summer and although were drip marks and the taping off all over my window was very messy and it took a long while to get the tape marks off my woodworking, overall i would say I am satisfied . The second job we hired them for was a total mess. Long story short, the paint got all over my flooring and they came back to scrape it off, but left a mess and jagged marks and grouting is now discolored and he tried to tell me my grout is basically dirty and thats why its discolored where that is simply not true. MY grout was black and now its all chipping and messy and the line where the paint was is all peeling up. I was told one thing and another was done and that is why we are unhappy. I understand mistakes happen and if he just fixed them the way he said he was going to fix it, i would understand. STOP BLAMING US for why he made the errors of NOT sending himself to estimate and sending his laborer...and then blaming my grout line as to why it was all over the place throughout my entire bathroom including the back wall where there was NO grout to be had there. What Justin did, was try to make it all LOOK even with a 1 inch paint mark all around my floor to make it look good and it looked bad and even TOM agreed it did as well. STOP BLAMING ME, the customer for why your job was awful . bottom line, YOU COULD NEVER show this job in your show room as something your proud of, and for that I am upset. I paid good money for this . To tell me your not refunding me because i trashed your name all over the internet, isn't fair. I asked for a refund. Wasn't even called back. I tried dealing with you direct and all I received was condescending comments and blame placed towards ME. NO admittance of error on your part UNTIL i placed the yelp complaint and BBB. MISTAKES happen, but to not FIX YOUR ERROR until I am satisfied and to brush me off, is simply unacceptable.