DiRocco Plumbing & Heating Services

I had them do several jobs in late 2018: basement sink faucet replacement, ball valve install onto main water line and outdoor faucet replacement - got a free estimate and got 3 of the 4 things done that I could afford. Good friendly and timely - their prices were inline with the other 3 estimates I got and went with them bc of their reviews and reputation. Currently we had a leak. They came next day to repair the tub faucet. It needed a rebuild. Job was done correctly and I agreed to the cost on the phone, and did mention my concern about the price being high, $400. That included the diagnostic fee and "come to the house" fee. I called with a follow up to see get the breakdown and Pat let me know that they have a flat fee structure and, from my understanding, is they contract out work and have $4000 a month in advertising. I thought they were a small family business, apparently not if advertising is that. I try to be fair in my reviews and if I was a jerk I'd give an F. but they aren't an F. their service is an A but their pricing, to me, is a C- and I think people deserve to know about the flat pricing, and they say plumbers are doing now. Basically it's a like a car dealership's auto repair. You have a job and they have a universal flat price linked to that, whether it takes 1 hour or 5. Clearly if it's less time, it benefits them, of more time then it benefits the consumer - so there's risk there on either side but if you agree to a price it's a done deal. However, the skew to the house comes from things like my faucet rebuild. It's a 30-60 min job and the part is about $100. For them to come to the house is $35 plus $100 diagnostic fee = $135 just to come inside and let me know the problem, which wasn't a complicated issue. Its a faucet. I was called and told the job is $400 all in. So here's the skew - I knew it was high but I have to put out $135 and get someone else do do the job under $265 to save $10 ? (I estimate the job being $100 part plus 1 hour labor which is on the high end $100 so about $200ish. give or take - I thought it'd be $250) So you're trapped and left feeling screwed over, because, well.. you are. When I relayed this to Pat and he explained their costs - it basically boils down to these small overpriced jobs crutch flat rated jobs that take more time then they think will. I don't believe in that system which is why I go to a family mechanic and get a breakdown of my services, parts and labour, so I know what I'm paying for and it's full disclosure. I will not be using them again, however this does NOT reflect their service or abilities or professionalism. They are all those and highly competent, as previously stated. I dont agree with the pricing methods, especially on a $200 job being $400. That is exploiting and it makes me very sour about a company especially when you're over a barrel and already into it for the $135 up front fee. Ok, well that's my take... may your lives be leak free!

DiRocco Plumbing responded immediately to our phone call regarding lack of heat on the coldest day of the year. We were able to schedule an appointment for the morning. They arrived promptly, immediately diagnosed the problem and had the furnace fixed and back up and running in no time. This was an old but "new" house to us and they took the time to give us tips on how to maintain the furnace to avoid future incidents. We will definitely use them again.

I called DiRocco on a Tuesday morning and they sent David out within a few hours. He called before arriving, came on time, and got to work quickly and efficiently. I explained the issue with our boiler, and he was very knowledgeable and quickly analyzed the problem. He flushed the boiler, cleared out the valves to the site glass and sensor, and got things working correctly. He also explained the issue, showed me how he fixed it, and gave some pointers for proper monitoring/operation in the future. He was very personable and friendly with my 2-year-old. I am a young, pregnant mom and felt comfortable having him in my home. The cost was very reasonable, and they accepted a cc. I would definitely hire them again. It's been a couple days and the boiler is functioning fine.

never sent quote for job.

They never called to discuss the job or make an appointment.

Wonderful...the plumber had very good suggestions which we took.

Excellent experience from booking work to its completion.

no problems

Very pleased with service and professionalism of the plumber.

Very responsive.and knowledgable. I sent a picture of the situation and they had someone there with the proper supplies within hours. Job was done quickly and neatly and Angelo even had time to do another fix that had been on hold in an upstairs bathroom. We were very pleased.

needed part that is not available anymore. Pat found the part by calling plumbing distributers around and was able to find it and installed it.

Pat and Angelo were punctual, professional, and very helpful in resolving the problem and suggesting some longer-term strategies and solutions. I would definitely call on them again.

Excellent! Jared communicated to confirm the work, got to it, did it exactly right, cleaned up well.

They did a great job!!! The price was very reasonable.

Jared the technician was awesome! After having a plumber from another company come over the day before who was unprofessional, overpriced, and suggested incorrect fixes, Jared was a breath of fresh air! I had a leaking connection to a cast iron drain pipe that was leaking into my basement. Jared fixed the problem quickly and correctly. He also discovered another leak from a different pipe which he also fixed. This was done for $425. The quote from the other company was $2,300! They told me I needed to replace 5 feet of cast iron. Jared said the cast iron was in great shape. He also fixed a problem with our hot water which required a new mixing valve on the boiler and cleaning out a calcified pipe. This was $500. The solution proposed from the other company was a new mixing valve in the shower for $840 and a gate valve and potable expansion tank for $2,000. So I would have spent over $5,000 with the other guys instead of a little over $900 with DiRocco. I would highly recommend calling them, I know I will next time!

Showed up on time, took care of business within an hour, fixed things slightly outside the scope of the job (but still necessary) and did the job perfectly (or at least much better than I could've). Very professional. Paid more that I would've for a handy man but was cheaper than a few other plumbers. Highly recommend.

Pat DiRocco and his team are top notch professionals. They respond to calls, show up time and get the work done. Wouldn't hire anyone else.

Excellent. I've used DiRocco Plumbing for several years. They do excellent work, their prices are fair, they show up when scheduled, they stand by their work.

Pat and his crew went above and beyond in completing the work we needed in our home. Initially, Pat came out and worked with us to plan the replacement of our gas fired furnace and gas fired hot water heater. He offered us his professional expertise in choosing the right unit for all our needs and even helped with suggestions on obtaining rebates and financing if we needed. He wealth of experience in this field was evident throughout this process. Pat's discussion was always focused on what was best for us as the client too- never about his possible bottom line. We loved that honesty! Once the plan was decided upon, Pat and his crew were able to schedule us in a timely fashion to accommodate our needs. He and his crew showed up on time and finished the job quickly without barely any interruption to our busy household. The work they did was top notch- even the city inspector commented on the excellent workmanship of the install. We will be calling Pat for all our future plumbing needs!

Working with Pat and Di Rocco Plumbing was a great experience. Pat answered all of my questions and never rushed me. i was a little anxious about converting to gas but Pat's knowledge put me quickly at ease. He and his staff were courteous and respectful, always on time ,and hard working. I would highly recommend this company. prices were right in line for the job I wanted done. This company is a real find!

Always on time and very professional. Would gladly use his services again and recommend him to friends and family.

We regularly use DiRocco plumbing at work and are always pleased with their service. This is the third time I have used them at home and will continue to use them for any plumbing needs at home. The work was performed well. They cleaned up all related mess and even removed the old plumbing fixtures. Their prices were extremely fair and I am completely satisfied with all the work they completed. I recommend DiRocco plumbing for any plumbing services.

They were fine. They were quick to respond. I had no complaints. It was quick and painless.

When the ordered part did not arrive from the delivery service as scheduled, Mr. Di Rocco went to the supplier and picked up the part. He returned as scheduled and repaired the furnace. DiRocco Plumbing Services fixed our problem professionally, efficiently and courteously. We will certainly hire him again for our plumbing/heating needs.

Dirocco provided excellent service from start to finish and completed the job quickly despite their busy schedule. I am totally satisfied with their work and will use them in the future for all plubing needs.