Homepro Inspections Of Rhode Island

INCOMPETENT AND UNETHICAL. Said roof was fine, no worries for some thirty years. Within weeks of moving in a leak into master bedroom ceiling from leak in rook. Evidence of previously repaired leak in bedroom ceiling. Three independent roofers said roof must be replaced. Warranty associated with company said they don't pay for roof replacement, only fix leaks, and required report with info on each leak. I explained that entire roof was defective and they stopped responding to calls and emails. Hank, CEO of Hompro, also would not respond to multiple calls and emails. I complained to realtor who said he would call. he made one perfunctory call and has not answered my return calls, including one where I left a four hour window when I was available to relieve call. CHECK BETTER BUSINESS BUREAU - SAME COMPLAINTS. Had I known about roof I would have negotiated home price accordingly. Now I am paying for new roof. BEWARE OF THIS COMPANY.

I employed this inspector, Home Pro Inspections of RI, and I was assured of all the protection I was getting. I was told they would find all the issues on my new home purchase and if anything was missed I was covered by their warranty service. Both claims are untrue. They did not do the job I paid for. They did not find major issues to the house that were obvious if they actually looked. They do not stand behind their work and the warranty service they claim protects their customers is also non-responsive and a sham. They missed an inoperable compressor for the mini-split AC unit but what is even more disturbing is they completely missed an incorrectly installed gutter system around the entire house. This has led to water rotting all the wood of the fascia surrounding the house (also missed). I have pictures to document everything. Both of these repairs run in the thousands and if they would have done a quality job inspecting my property I could have negotiated this into my purchase. Now I am stuck with the bill. Who knows what else they missed. Everybody makes mistakes and I was willing to work with them but what I am now really upset about is that they won't even return my calls. They admitted they messed up and I should file claims with their warranty service. I did but was rejected on both accounts. What does this warranty service cover? This is a case of incompetence and a scam claim of a warranty. I paid good money for professional home inspection service and did not receive what I paid for. They make many claims of wanting to be a home inspector for life, how… by defrauding their customers? Not even an attempt to make this right. Expensive, incompetent, unresponsive, unprofessional. Use someone else.

The inspection was disjointed -- one guy did the walkthrough and talked about what he was seeing, but the other one wrote up the inspection, so the written report wasn't quite consistent with what we heard during the inspection. And we've learned over the past few months that both of them overlooked some issues that definitely would have affected the sale and negotiations if we had known about them: the condition of the plumbing (two plumbers who have since been in expressed surprise that the inspector didn't mention some of the issues they noted), the extent of water damage inside and out, and the condition of the roof and chimney. No one's perfect, of course, but these issues were all (I now know) plainly visible to the trained eye.