J&K Supplemental Plumbing, Inc.

"The reason the lav sink gurgles is that the drain piping is half blocked with repugnant bio-slime(gunk) and rust. The build up has taken place over the last 66 years. No vent was "disconnected" as the home was built in 1950 when no secondary vents were used. Instead the out of date "drum" trap was changed to a code required "P Trap". The later holds less water and the poor venting was accentuated. Actually when they issued was raised it was the customer whom became demanding in spite of our policy..."problems may developed as project progresses. Not all such problems can be corrected by one single contractor. It should be expected that problems might be discovered. However, included are the main tasks to be addressed. Any and all new developments outside of this list are to be addressed as they happen. If this contractor performs the work then the problem will be addressed with individual pricing." I offered our Bio-Clean product to open the drain and possibly the drain might stop making noise. It is the 20 feet of galvanized drain piping which is rotted where it meets the waste stack and needs to be replaced. The plumbing is required to have a permit by the city; along with a plumbing inspection. The customer refuses insisting a lav sink drain can be vented by a sewage ejector pump from the floor below. Basically defying gravity, engineering principles, and common sense. This customer desires thousands of dollars in repairs, free, for spending a few hundred dollars to connect a new sink to an aged and decrepit drain. This customer refuses to take responsibility for her homes infrastructure. She had "issues" with several contractors on site and has 'shorted' the electrician money owed to him for work she asked him to do. There were several red flags for this job and instead of backing away I stepped up each time getting work done that was not even in my job description. PLEASE DON'T DO WORK FOR HER IF YOU EXPECT HER TO UNDERSTAND ISSUES WITH PLUMBING."

"We try to have most common repair parts on our service vans. We normally have a 1 for 1 replacement. The customer desired a higher capacity switch. We charged for travel to to get it."