Thumbs Up Plumbing and Drain Clearing, LLC logoApproved Pro
Approved Pro

Thumbs Up Plumbing and Drain Clearing, LLC

4.6(
31
)
Water Heater Installation and Replacement, Water Main Install, Replace or Repair, Tankless Water Heater Installation,

About us

We take immense pride in our experience, expertise, quality, and customer service that we provide to meet the consumers' needs. It is our mission, to supply excellent customer service from start to completion of a project. To understand the needs, and expectations of our customers, we take great care to work and communicate with every customer in a personal and professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Business highlights

Emergency services offered
6 years of experience

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.631 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
0%
2
3%
1
3%
Write a review

Filter reviews by service

Showing 1-25 of 31 reviews
Yanchuan L.
Mar 2025
5.0
Google Review
Shaq checked everything and provide feedback accordingly, even tighten a few leaky faucet for us while checking
Response from

"Thanks for the awesome review! Shaq is truly one of our best plumbers. We’re glad he could help and appreciate you taking the time to share your experience!"

Wendy W.
Jun 2023
5.0
Water Heater Installation and Replacement
Yes, I recommend this pro
They are fabulous very responsive come immediately when called.
Daniel A.
Oct 2022
4.5
Yes, I recommend this pro
Good work and showed up regardless of day/time
Melissa H.
Jan 2022
2.0
ThumbsUp was recommended to us but did not tell us the drain cleaning would be subcontracted out. The subcontractor came to the job unprepared, then did not return as scheduled. When he finally showed up, he was unprofessional and, worst of all, proudly told us he was unvaccinated.
Mark M.
Oct 2021
5.0
Yes, I recommend this pro
Superior service! The price was perfect! Shaq is a perfect gentleman! Please call him for your plumbing needs!
Paul S.
Oct 2021
5.0
Tankless Water Heater Installation
Yes, I recommend this pro
Great guys for a job. Did the job correctly, didn't try to up sell me and made sure the job got done. I would work with them again!
Dan B.
Oct 2021
5.0
Tankless Water Heater Installation
Yes, I recommend this pro
Shaq was great - small firm with big customer service
Roberta D.
Oct 2021
5.0
Water Heater Installation and Replacement
Yes, I recommend this pro
He was on time. Very polite and thorough. I would recommend him to anyone.
Rolinda P.
Oct 2021
5.0
Water Heater Installation and Replacement
Yes, I recommend this pro
They were promt, kind, clean and the job was done excellent. They came out on a Sunday with little notice.
Tony Y.
Sep 2021
5.0
Yes, I recommend this pro
No complain. Quick response and problem solved.
Gary D.
Aug 2021
4.0
Water Heater Installation and Replacement
Yes, I recommend this pro
Kept their word. Was on time and stayed to it was finished.Shag was professional with everything he did. I wouldn't hastate to use this company again.
Valerie C.
Aug 2021
5.0
Water Heater Installation and Replacement
Yes, I recommend this pro
Very professional, quick response. Highly recommend
Kyle A.
Aug 2021
5.0
Yes, I recommend this pro
Shaquille was professional and did a perfect job.
Mihaela M.
Jul 2021
5.0
Water Heater Installation and Replacement
Yes, I recommend this pro
Very professional, responded promptly and the job was done right. Highly recommended!
Hoyt D.
Jun 2021
0.5
Tankless Water Heater Installation
He arrived when scheduled without the proper equipment. After an additional hour (during which time I was the one to empty the old tank of water) he returned still without the proper equipment (hand-truck). He could not carry the old tank without my help else he would have damaged my stairway and lawn. He took too many cigarette breaks and disposed of the butts in my driveway. And I was very disappointed in the fact that there is only a 6-year guarantee on the new tank. For the price, I would have expected at least a 10-year limit.
Response from

"Extremely sorry about that, My hand truck was down due to a flat tire but I was calling for assistance from a helper before you offered to help get it up the last 4 stairs. I had no problem with calling and waiting for my guy to show up on-site. Two cigarettes were smoked in the matter of time of installation and they both were smoked while outside at my van gathering material. Sorry that you were not happy with the service provided but for that price you got you would not be able to get a 10-year warranty as they do not even make those. 6 years is the standard tank warranty the next one would be 9 years and would absolutely be more."

Karen D.
Jun 2021
5.0
Yes, I recommend this pro
Very professional, personable, quick response
Kyle A.
Jun 2021
5.0
Yes, I recommend this pro
Shaquille was excellent, professional, very friendly and most importantly he was prompt and did his job absolutely correct and thorough. Highly recommended.
Geovani B.
Jun 2021
4.0
Tankless Water Heater Installation
Yes, I recommend this pro
Good experience overall with this company. Teams informative and gives you all the information you need.
Kimberly C.
Jun 2021
4.5
Shaq initially came out for a hot water issue and also took the time to change out a faucet. He was prompt informative and made it out on Memorial Day that is huge on a Holiday. I definitely will be booking Shaq for any future plumbing issues.
David T.
May 2021
4.0
Water Heater Installation and Replacement
Yes, I recommend this pro
Their price was less than 25% of one of the other people who came to look at the job.
Douglas B.
Apr 2020
5.0
Tankless Water Heater Installation
Yes, I recommend this pro
Laura S.
Mar 2020
5.0
Tankless Water Heater Installation
Yes, I recommend this pro
When GEM didn’t return my call to set up the work I needed done, I called Thumbs Up. They were able to fit me in next day. Showed up on time and completed the project for around half the price. The guys were fast, friendly, professional, and explained everything. Highly recommend!
Amanda O.
Feb 2020
5.0
Water Heater Installation and Replacement
Yes, I recommend this pro
Matt and Shaq were very professional and had the best prices in my area - HALF the cost of RotoRooter! They came out same day and replaced my hot water heater in 2 hours flat. I will definitely be using them for any future plumbing issues!
John W.
Feb 2020
5.0
Yes, I recommend this pro
It was finished to my satisfaction. It was good.
Leon H.
Feb 2020
5.0
Water Heater Installation and Replacement
Yes, I recommend this pro
PROJECT....HOT WATER HEATER REVIEW...VERY PROMPT, AND REASONABLE
Showing 1-25 of 31

Licensing

Licensed*

Trade License Number

MP007391

Trade License Expiration

01/31/2027

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Thumbs Up Plumbing and Drain Clearing, LLC is currently rated 4.6 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
Thumbs Up Plumbing and Drain Clearing, LLC accepts the following forms of payment: CreditCard
No, Thumbs Up Plumbing and Drain Clearing, LLC does not offer free project estimates.
No, Thumbs Up Plumbing and Drain Clearing, LLC does not offer eco-friendly accreditations.
No, Thumbs Up Plumbing and Drain Clearing, LLC does not offer a senior discount.
Yes, Thumbs Up Plumbing and Drain Clearing, LLC offers emergency services.
No, Thumbs Up Plumbing and Drain Clearing, LLC does not offer warranties.

Contact Information

960 RESERVOIR AVENUE SUITE 27, CRANSTON, RI 02910

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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