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S B Carbone Plumbing & Heating
Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes Repair or Replace, Water Heater Installation and Replacement,
About us
If you are looking for plumbing or heating service at a reasonable rate, look no further! We offer free estimates to residential, commercial and industrial clients. We will be there for you anytime, even on holidays. For fast, reliable service, call us now! ***S.B. Carbone Plumbing & Heating is owned by Steve Carbone and is not affiliated with any other Carbone Plumbing company.***
Business highlights
Emergency services offered
43 years of experience
Services we offer
Heating oil, drain cleaning & water heaters., plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.416 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 19% | ||
| 19% | ||
| 0% | ||
| 0% |
Showing 1-16 of 16 reviews
MELANIE S.
Jun 2015
unknown
Response from S B Carbone Plumbing & Heating
"Hi [Member Name Removed]! Thanks so much for taking the time to leave us a review. We're so glad you were satisfied with the work we did."
Donald L.
Nov 2014
unknown
Response from S B Carbone Plumbing & Heating
"Hello, we're sorry you werent 100% satisfied with your service. If you have a concern and would like to speak to the owner, please feel free to call. Thank you for your business and we hope to be of service for you for any future needs"
Robert S.
Nov 2014
unknown
Response from S B Carbone Plumbing & Heating
"Hi (removed member name), We are sorry to hear about your experience. Please be assured we do our best to satisfy all customers. We hope you will continue using our services in the future. Happy New Year!"
Joe J.
Oct 2014
Bill arrived right on time and went right to work. He explained what he was going to do for me. I found him courteous and very professional and would use this company again. He also gave me different scenarios for installing heating system for my house, since my radiant pipes ended up leaking in the floor. Walking me through the home showing me how they would install baseboard if that is the way I was going to go.
Response from S B Carbone Plumbing & Heating
"Hi [Member name removed], thank you so much for taking the time to review our company. We look forward to servicing you in the future! Happy Holidays!"
John L.
Jun 2014
Could not ask for a more pleasant experience. Angelo came when he said he would (thought he was only going to give me a quote) but did the work that day. Fast, professional and a real nice guy. Knew what he was doing. I have used Steve Carbone in the past, would use them again as needed.
Response from S B Carbone Plumbing & Heating
"Hi [member name removed], We appreciate your business! Thanks again!"
Martha J.
Jun 2014
On the previous occasion it took less than an hour. This time the same plumber spent about 20 minutes in his truck looking for the part. Then he spent quite a bit of time in my basement turning off the water. Then he took the long way to the supplier who is only 15 minutes away and was gone over half an hour. The job itself was pretty quick. I was charged for over almost 2 hours of service and then received a prorate, but this time the bill was almost double the previous.
Response from S B Carbone Plumbing & Heating
"Hi [removed member name], We're very sorry to hear about your experience. We hope you will consider S.B. Carbone Plumbing & Heating Company in the future and assure you that our work and service will be prompt, professional and of high quality. If you would like to speak to the owner, please call us 401-785-9610, and I'd be more than happy to offer a solution. Thanks!"
Stephen I.
Dec 2013
We obtained several estimates but selected Steve Carbone because of the time and care he spent surveying our existing boiler and home and talking with us before determining what we needed and giving us an estimate that we thought was good for the work he planned to do. He also was able to start the job within a reasonable amount of time during this busy winter season which was important to us. I ask a lot of questions and Steve Carbone was willing to answer everything to our satisfaction. The two men he sent to install the boiler were experts in the area of gas boilers having done this type of work for many years. They were hardworking and professional. They was very thorough and made sure that everything was working appropriately before leaving. Steve Carbone was also on site frequently ensuring that the installation was going as planned. Happily the boiler is working well now, just in time for the cold weather we are having. Thank you, Steve, Pat, and Juan. I will definitely recommend you to others for this service.
Response from S B Carbone Plumbing & Heating
"Thanks [members names removed]!"
Wendy Y.
Oct 2013
Fast courteous and made everything seem simple.
I have used their services for over 9 years and have never had a problem!!! They are very good.
I have used their services for over 9 years and have never had a problem!!! They are very good.
Response from S B Carbone Plumbing & Heating
"Hi (member name removed), Thanks for being such a loyal customer!"
Manuj P.
May 2013
The quality of their oil is good.
Judith S.
Apr 2013
Very well! A Carbone plumber came at the agreed upon date and time, was friendly and polite, did the work quickly and efficiently, and cleaned up after himself. He took the time to answer all of my questions. The water heater works as it should. What more could anyone want!
Response from S B Carbone Plumbing & Heating
"{Member name removed}, thank you so much for your referral and for being a great customer!"
HENRY C.
Jan 2013
This was a complete remodel. Of all the subcontractors this was the only one whose owner was not on the jobsite along with the crew. The crew assigned to our job was horrible. The crew, when they did show up, always complaining about how much work there was to do, how hot it was outside, how cold it was, blah, blah, blah. The workmanship was poor and mistakes were made. i.e. missing clamps, leaky joints, improperly supported pex tubing, mis-drilled holes in floors. They took shortcuts and seemed to have no pride in their work.
In the end Carbone made good on all the mistakes made by this one bad crew and corrected all the poor workmanship. We also know that Carbone does have other crews that are competent and do take pride in their work. We know this because they often came to fill in for and quot;ourand quot; crew and to repair the mistakes our crew made. And there was a different guy that installed the furnaces and he did a great job.
Because the price was excellent, and Steve did make good on everything in the end, we will not exclude SB Carbone to bid on future jobs but we will make sure we never see this crew again.
In the end Carbone made good on all the mistakes made by this one bad crew and corrected all the poor workmanship. We also know that Carbone does have other crews that are competent and do take pride in their work. We know this because they often came to fill in for and quot;ourand quot; crew and to repair the mistakes our crew made. And there was a different guy that installed the furnaces and he did a great job.
Because the price was excellent, and Steve did make good on everything in the end, we will not exclude SB Carbone to bid on future jobs but we will make sure we never see this crew again.
Dante I.
Feb 2012
See above.
Response from S B Carbone Plumbing & Heating
"Thank you so much for your referral, Member! We appreciate your business!"
Christopher U.
Dec 2011
S B Carbone is a 'traditional' plumbing organization that holds to tried and true technology. Not necessarily one to embrace new methods and products: ie prefers copper to 'pex'. However, that said we have used their services for 10 years and the work has always been completely satisfactory and serviceable. Last year the water heater that rusted out prematurely due to a manufacturing issue was replaced without question and with no charge to us for the product. Their response time has always been prompt and that is no small consideration when your basement is filling up with water!
Response from S B Carbone Plumbing & Heating
"Member, thank you for your kind words! We appreciate your loyalty!"
Susanah G.
Oct 2011
After receiving a quote from another company that left me laughing them out the door, I called SB Carbone and they quoted me over the phone about what it would run. It was significantly less, so I had them do the job.
The guys who came out were very polite and explained what they'd be doing and with what materials, then went to work.
When all was said and done, the job site was clean, my dryer was connected and they'd even patched up the exhaust tube the movers had ripped when they'd disconnected it from my previous house.
I'll absolutely use them in the future.
The guys who came out were very polite and explained what they'd be doing and with what materials, then went to work.
When all was said and done, the job site was clean, my dryer was connected and they'd even patched up the exhaust tube the movers had ripped when they'd disconnected it from my previous house.
I'll absolutely use them in the future.
Response from S B Carbone Plumbing & Heating
"We appreciate your business."
Michael F.
Dec 2008
When my water heater failed, it was still under limited warranty so I disconnected it myself and exchanged it for a replacement. I called Carbone beforehand to get a quote on connecting the new one, and the owner gave me tips on how to disconnect the old one (saving me the money of having them do it), which was nice. When I was ready, they showed up within a very reasonable time frame and performed the work promptly and well for exactly the amount quoted.
Homeowner
May 2006
THEY CAME TO OUR HOUSE AS SOON AS POSSIBLE AFTER WE CALLED THEM. THEY HAD THE PROBLEM TAKEN CARE OF IN A VERY SHORT TIME. THEY ALWAYS SEEM TO DO A GOOD JOB FOR US AND WE HAVE USED THEM FOR OVER FOUR YEARS.
Licensing
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FAQ
S B Carbone Plumbing & Heating is currently rated 4.4 overall out of 5.
S B Carbone Plumbing & Heating accepts the following forms of payment: CreditCard
Yes, S B Carbone Plumbing & Heating offers free project estimates.
No, S B Carbone Plumbing & Heating does not offer eco-friendly accreditations.
No, S B Carbone Plumbing & Heating does not offer a senior discount.
Yes, S B Carbone Plumbing & Heating offers emergency services.
No, S B Carbone Plumbing & Heating does not offer warranties.