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Phillips Plumbing & Mechanical
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
At Phillips Plumbing & Mechanical, Inc., we always ask, "What is the best interest of our clients?" We are family owned and operated full service residential plumbing and heating company. Phillips Plumbing and Mechanical is owned by John Phillips and his wife Linda and son Andrew oversee the office. Phillips Plumbing customers always speak to a Phillips employee no matter what time or day that they call. We’re the good guys your friends told you about. We cannot provide professional, accurate quotes for HVAC services over the phone or via email. Please contact us to schedule an appointment!
Business highlights
Emergency services offered
44 years of experience
Services we offer
ALWAYS OPEN 24/7 - Phillips Technicians ready to assist in residential plumbing, heating & drain cleaning. Mini-splits for cooling your home. Boiler Installations including oil to gas conversions, water heaters and WATER FILTRATION SYSTEMS. VPI installer for National Grid and work hand-in-hand with RISE Engineering to help obtain 0% Financing for boiler replacements and high-efficiency rebats (including mini-splits)
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6109 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 7% | ||
| 6% | ||
| 4% | ||
| 2% |
Showing 1-25 of 109 reviews
Judie J.
Jun 2020
Toilet & shutoff faucet were leaking. Already a lot of water everywhere. Called 1st plumber I could think of. The man who came out was fine & replaced the 2 parts. He had a checklist to check which repairs were done & the prices are on it, so I don't blame him; he just works for the company. Was here less than an hour. $457!!!!!!!! for what was a simple fix & maybe $25 in materials. I had to pay as I was stuck between a rock & a hard place. I am furious. Talk about price gouging. I can't stop swearing. I am a single senior on social security. Money grubbing just isn't a strong enough criticism.
Response from Phillips Plumbing & Mechanical
"I can understand your frustration, but we explain cost and always let our customers know first before we do any work. I am not in the office today but have asked that our office review your invoice and I will be in touch tomorrow."
Dawn M.
Feb 2020
Thank you Phillips Plumbing for yet another job well done. This is the second time we've used them for a big job. The first time they installed a new boiler and this job included putting in a full bathroom in basement as well as replacing all the old cast iron piping to complete a remodel. Not only were they reasonable in pricing the care and neatness of their work is unbelievable! The staff is amazing and had the pleasure of working with not only the owner John, but Mike and Scot as well as the girls in the office Kim and Patty. You guys are the best! We couldn't be more satisfied! We won't use anyone else.Highly recommend.
John D.
Jan 2020
Very expensive. Told of $49 call to come but after arrival, told of mandatory $249 diagnosis fee.
Response from Phillips Plumbing & Mechanical
"We're sorry that your experience wasn't as expected. We truly value your business. We are sending you a small token of our appreciation in the mail. Thank you Kim"
Avi D.
Apr 2019
Simply Awesome experience. From the first call, simple process, no BS, upfront cost, on time, diagnosis, etc to completion and payment. John P was very courteous, kept me in the loop constantly on what he was doing, only did what was really required and we go our heating back in no time and very reasonable price. Very happy and Highly recommended !
William D.
Dec 2018
Showed up 1&1/2 hour late. He gave verbal estimate of $1000 I had an estimate from another company for $750 I asked why an even blanket price of $1000? and he said they had a lot if overhead? These aren't the old days when you just blurt out a high price. New irs rules say I must get a detailed estimate in writing to be able to deduct his $49 fee on this rental property. Put it in writing...easy request. I suppose there may be a response to twist the facts....watch!
Response from Phillips Plumbing & Mechanical
"I am very sorry that you were not happy with our service. We always strive to provide excellent service to our customers. At Phillips Plumbing we price by the job, not by the hour. Your were given an estimate of $1,000.00 and that is just what is was, an estimate. If you were not happy with the price or the way it was presented, we certainly would have addressed it, had a phone call been made to the office. When we book appointments we give you a time block of two hours. Your appointment was between 10am-Noon, we arrived at 12:45pm. Unfortunately, with no heat and hot water emergencies at this time of the year, we have to prioritize club members and existing customers. This may be why your appointment was delayed. We are not the cheapest but we guarantee all of our work and answer our phones 24/7 in order to service our customers. We don't believe in answering machines. Again, if given the chance we would have worked with you as we believe in 100% customer satisfaction. Thank you for your feedback."
Rodney G.
Oct 2018
Excellent would hire again
Tom M.
Oct 2018
The boiler in our 50+ years old oil furnace cracked and began leaking water. We already had gas in the house so we decided to switch to a gas furnace. We asked 4 companies to review our current furnace and give us a quote. 3 companies did an onsite inspection. Only 2 companies submitted quotes. We selected Phillips, even though they were higher priced, because they included items like removing asbestos covered pipes, removing oil tank, bringing the chimney up to code and being very familiar with the RISE program (we were applying for a National Grid No Interest Loan). John's personality was a major factor. We felt like he wasn't trying to include things we didn't need. Kim in the office was great to work with. Materials and crew arrived at the agreed upon date and time. The install took about a day and a half. Nick and Mike answered all our questions and did a great job in cleaning up afterwards. We also had our radiators tuned up at the same time. The chimney crew they recommended cleaned and lined the chimney in a couple of hours. The city inspector came by a couple of days later and was impressed with the quality of work that was done. We haven't run the system much due to the weather but after it has run for a couple of weeks straight, they will return to skim the system.
William R.
May 2018
Great. They came over soon after I called and did a very professional job. The leak was letting water into the house, and the shut-off valve to the spigot was hidden behind some remodeling. The plumber cut a tidy hole to get at the spigot, fixed the leak by putting in new pipes and faucet (to get them up to code), and left the system in better shape than it was in before the leak occurred. Without much trouble, I can patch the hole and have a hinged door to easily gain access to the shut-off valve in the future if needed. Great job!
Joseph C.
Sep 2017
Phillips does a very straight forward pricing along with their diagnosis. It went very well. Seth & Nick got right to work after I approved the price. Excellent work.
David S.
Jun 2017
Went fine.
Gary P.
May 2017
very go work
Richard B.
Apr 2017
Hooking up the dishwasher was more expensive than the dishwasher itself. After the job was finished the plumber stated that the floor was uneven and needed to be corrected by a Carpender. The dishwasher it's self is lopsided The house is not very old so it is highly unlikely he that the floor is uneven. The plumber said his work would not be guaranteed. very poor customer service and way too expensive.
Pam K.
Mar 2017
Great! The job was done quickly and efficiently.
Joseph T.
Jan 2017
Well he reviewed the problem and gave us a fair solution
Steve W.
Oct 2016
Fine. The service man was polite, clean, knowledgeable and got right to work.
Response from Phillips Plumbing & Mechanical
"Thank you for your review!!"
James C.
Sep 2016
The amount charged for diagnosis was higher than I expected based on the information I received when scheduling the visit. When I received a follow up call from Phillips I told them of my displeasure at the higher than expected charge. They made it right and refunded the unexpected amount. I was extremely pleased with the level of customer service. They worked hard to ensure I would be a return customer, and I will be.
Response from Phillips Plumbing & Mechanical
"Thank you for the review! I am glad I was able to make it right and we look forward to servicing you in the future! Have a good day."
Steven F.
Jun 2016
unknown
Response from Phillips Plumbing & Mechanical
"Thank you!"
Carol N.
May 2016
unknown
Response from Phillips Plumbing & Mechanical
"Thank you . We put customer service first on our list of priorities."
PAIGE R.
May 2016
unknown
Response from Phillips Plumbing & Mechanical
"Thank you for the review - please let us know if we can do anything else for you!"
Brian D.
Apr 2016
Our boiler died in November 2015, inconveniently right before the winter weather and holiday season. The people at Phillips were very responsive, coming out within a day to look at the old boiler and make recommendations for a replacement. Phillips was the cheaper of two companies we called, and they were far more responsive and knowledgeable. The work was done quickly and professionally. They also helped us navigate Rhode Island's no-interest loan program for energy efficiency imrpovements. Their customer service throughout the process was exceptional. They kept us informed throughout the process, contacting us even if there was a minor delay in the expected arrival time. We highly recommend them to others.
Response from Phillips Plumbing & Mechanical
"Thank you, our office staff work diligently to coordinate our customer needs. Our technicians are the very best, so I appreciate your positive feedback."
Timothy W.
Jan 2016
unknown
Christine A.
Jan 2016
The contractor refused to come to the house to estimate the problem. He had me send pictures e-mails and wanted to set up a phone interview during my school day which was impossible. After a month of this the ceiling fell in on me. I called another plumber who looked up in the second floor bath and found that a small pipe (overflow valve?) was bent and was the source of the problem.
For $50.00 bucks and a small part in back of the toilet I could have solved the problem. Phillips negligence cost me water abatement fees and a replacement ceiling and now my Insurance is trying to drop me. I the past I have had very good luck with Phillips but I will not use them again.
For $50.00 bucks and a small part in back of the toilet I could have solved the problem. Phillips negligence cost me water abatement fees and a replacement ceiling and now my Insurance is trying to drop me. I the past I have had very good luck with Phillips but I will not use them again.
Response from Phillips Plumbing & Mechanical
"Hi [Removed members name], We apologize for the negative experience you had. It was our best diagnosis at the time based on the fact the he could not see the leak. I always encourage customers to call us back so we can hopefully speak with the technician to rectify the situation. When it is possible that they have missed something/misdiagnosed we always use it as a training opportunity to improve our service. Again, I am sorry that this happened. In regards to the contractor, he does many times ask to see pictures and speak to customers before completing his estimates. I apologize that this was an inconvenience to you - many customers are very happy with LOPCO contracting, which is why we refer him. I am hoping that this one negative experience doesn't define all the great experiences you have had in the past and we hope you may call us again some day. Thank you."
Linda D.
Dec 2015
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Response from Phillips Plumbing & Mechanical
"Thank you very much for your kind review. We look forward to servicing you in the future!"
Michael N.
Dec 2015
Trying to get a plumber to come out and repair a shower leak on a weekend is very difficult in RI. The one I normally use doesn't work on weekends. Unfortunately this shower leak was causing a mess and I had to shut off the main water valve in my house and couldn't wait until Monday. I called several plumbing companies and this one responded. They charged me an extra $119 to do so, but in fairness were up front about the additional charge. The plumber they sent over was very professional however- I pride myself on doing my homework and after speaking to a couple of individuals in the pluming industry both before and after the repair I was pretty sure it was just a washer. When the plumber arrived I told him that I felt the washer needed to be replaced. He started taking the valve apart and just tossing the parts into a bucket. (The parts appeared to look like small washers or o-rings). Then he said he could replace the parts or the entire valve. He then told me it would cost MORE to replace the parts then replacing the entire valve. Of course this made no sense to me since the it was now clear it was a washer of one or two of the small parts he took off that was sitting in the bucket. But what can a consumer do when you are at the mercy of the plumber who has your pluming apart and it needs to be repaired. He replaced the valve and explained everything. When I got the bill of approximately $500 that was my tell-all. (By the way the entire part can be purchased at a home improvement store for $75. He worked for about an hour replacing it.) The bill was on a template form with 10 different fees with brief explanations. He checked one of the boxes and added the $119 fee. The tell all for me is that he didn't leave me the parts, he took them with him. I feel that the main valve he took out was fine and he may use it for another job. I have had many repairs done at my house on appliances and such and they always leave the parts they replace behind. So overall my review is mixed.
So based in my experience I believe I have rated them appropriately, and have given a failing grade for price. Also I lowered the overall grade to a "C" meaning "Fair" because I feel I was taken advantage of. One has to wonder if the ownership directs their staff to make as much money as possible on a call, or it is the actual technician.
UPDATE 8/18/16: The response from the provider makes a couple of claims that simply aren't accurate, so I felt the need to clarify. First, the plumber never offered to leave the original parts behind. As soon as he replaced them, he grabbed them and put them away, which is a huge red flag for me..especially since it looked brand-new when he pulled it off. Second, he didn't give me the option to replace or repair the valve; he actually told me it would be far more expensive to repair than replace, effectively pushing me into the replacement option.
So based in my experience I believe I have rated them appropriately, and have given a failing grade for price. Also I lowered the overall grade to a "C" meaning "Fair" because I feel I was taken advantage of. One has to wonder if the ownership directs their staff to make as much money as possible on a call, or it is the actual technician.
UPDATE 8/18/16: The response from the provider makes a couple of claims that simply aren't accurate, so I felt the need to clarify. First, the plumber never offered to leave the original parts behind. As soon as he replaced them, he grabbed them and put them away, which is a huge red flag for me..especially since it looked brand-new when he pulled it off. Second, he didn't give me the option to replace or repair the valve; he actually told me it would be far more expensive to repair than replace, effectively pushing me into the replacement option.
Response from Phillips Plumbing & Mechanical
"Hi [Removed members name] We are sorry to hear about your seemingly negative experience with our company. Our technicians are trained to provide a customer with options when they can. In this case he gave you 2 options - one to rebuild the valve and one to replace the entire valve - and it seems like the replacement was the option you agreed to. The pricing "template" you refer to is our Straightforward pricing guide. We [Member Information Removed] developed these all inclusive prices so that our customer knows each technician isn't pulling a price from thin air - it's a company pricing guide. That price includes the parts, labor and our 2 year guarantee - it is given to our [Member Information Removed] before we do the work. Our prices are not based solely on the amount of time a technician spends in your home. 2 year guarantee means that if the valve [Member Information Removed] leaking or [Member Information Removed] working within a 2 year period we come out free of charge to fix it. In [Member Information Removed] to him taking the old parts away, he very well could [Member Information Removed] asked you if you wanted to keep them, we are not out to pull the wool over anyone's eyes, we are an honest company. However, our technicians are trained to leave someone's home cleaner than they found it. They are supposed to take old parts, any trash and be sure to clean up after themselves - I do believe that was just a misunderstanding. To be honest, most people don't want the old parts left behind, so it's a force of habit to take them and dispose of them. Also, to be clear, we do not allow our technicians to re-use any old parts. We certainly don't look at our on-call services as a customer being at our mercy; we take pride in the fact that we offer true 24/7 emergency services. We [Member Information Removed] been a savior to many of our [Member Information Removed] on the weekends. We do feel as though we provided you with a quality service, and because we [Member Information Removed] not heard from you, assume that the shower valve has been in good, working condition since our visit. Part of charging the $119 emergency dispatch fee is having a live representative to answer your call, parts ready to service you, sending you a fully licensed Master Plumber and the fact that he is probably leaving his family to come out on a Saturday/Sunday. We want our [Member Information Removed] to know that we are always here when they need us. Again, I apologize for your disappointment and I hope I [Member Information Removed] clarified some things. Good luck to you and hope that you do call us in the future."
Mildred B.
Dec 2015
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Licensing
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FAQ
Phillips Plumbing & Mechanical is currently rated 4.6 overall out of 5.
Phillips Plumbing & Mechanical accepts the following forms of payment: CreditCard
No, Phillips Plumbing & Mechanical does not offer free project estimates.
No, Phillips Plumbing & Mechanical does not offer eco-friendly accreditations.
No, Phillips Plumbing & Mechanical does not offer a senior discount.
Yes, Phillips Plumbing & Mechanical offers emergency services.
No, Phillips Plumbing & Mechanical does not offer warranties.