Luxus Marble & Granite

The owner himself came out and did a template of the counter so that it's dead on. The guys that work in the granite and put it together was excellent. They were very respectful and they're a good company. I've been recommending them all around the complex. Considering what they are working with and meeting the owners, they were very professional, quiet and trustworthy. I've already recommended them to several people.

This project was completed on time and perfectly. This company is very personable and most professional!

We made several trips to Luxus and other vendors to find the right granite for our kitchen, master bath, and fireplace. Luxus had one of the best selections and the nicest staff, so we ended up doing all three rooms with them. Everyone we dealt with was very friendly and very helpful. The prices were reasonable and the install was punctual and well done. Finished product looks great. We would definitely use Luxus again.

Great service, good selection and excellent installation results from Luxus.

Good selection of granite with friendly, informative staff at the shop. The counter tops were delivered on time with professional installers. The granite looks good in my new kitchen. The only negative I encountered was due to my lack of knowledge when buying the sink which was placed in the granite. I asked the shop staff about the sink grate, but was unaware that they should have been purchased with sink. The very first day I used my sink after installation, I washed out the slow cooker base. Now every day I must look at the large scrapes in my sink. I spent lots of money remodeling and now I must deal with these ugly blemishes in my sink. I still haven't been able to find metal bases for the sink because all manufactures say I should have bought them with my sink.
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My guest bath granite - blue pearl with a square sink is so beautiful. It reminds me of a 5 star hotel!

First I'd like to say I did a LOT of research and visited a lot of granite companies; I know all about the variations between stones and lots of stones. I visited Luxus Granite many times prior to deciding on a granite. At one visit, they gave me a sample which I then took to various companies around the state looking for the best price and right slab. The reason I decided on Luxus was because the granite slabs they had in stock matched the sample I had been given and the price was good. I was assured by the sales person that all slabs in stock were from the same lot and would look the same as that top slab, however, my slab would most likely be the one on top anyway. I made a 50% deposit at the end of May.
When I called to schedule the template around the end of July, I was again assured by the sales person that my slab was the same one I had chosen in May. The template maker arrived at the time he was scheduled to arrive, and the install was scheduled for a week later, between 12:30 and 2 p.m. As my husband and I both work, we made arrangements to have off the afternoon of the install, and I asked for a call about 1/2 hour prior to them getting to the house so we could meet them at our house. Luxus tried calling me around 10 am when I was unavailable (nor was I prepared to leave work quite that early). I felt badly that they had been waiting and arranged to have my neighbor let them into my house while my husband drove home. I should NOT have done that; I should have made them wait until I got home. (It is our feeling that they knew the lot was different that what I purchased, and they wanted to get it done before we realized it, but I have no proof of that.) By the time my husband got home (1/2 hour), the install was finished. I arrived just a few minutes later and immediately knew that the granite was NOT the slab I had chosen; the shade was completely different. Had they arrived when they said, and had my husband or I been home, we would not have accepted the granite. After I refused to be convinced by the installer that it was the same shade, he finally called the company, took pictures and took part of the sample piece back with him. He acknowledged that Luxus had had that particular granite in stock a couple months back (which is when I selected mine), but they didn't have it in stock currently. They apparently sold all the slabs that were in stock when I deposited, and my slab was from a completely different lot (one I would have NEVER selected because I didn't like the color or the movement in it). After multiple conversations with Adrienne, I learned that it had been noted in my record that I had been back to the factory to approve the slab, but in fact, I hadn't been back to the factory since placing my deposit in May. In the meantime, the tile floor I had ordered to coordinate with the granite had been delivered and couldn't be returned, so I was dealing with multiple problems caused by a granite counter that I had not selected.
The company made an offer of a 15 year sealer to get me to keep the installed granite and they did have another slab delivered to the factory to see if it matched the color of the original granite (it did not). In the end, I kept the granite as I just became too tired and frustrated to keep looking, and I couldn't hold up the project any longer. Though we compromised on the final cost of the granite, the 15 year sealer warranty was taken off the table. I did have to return the tile for the floor, and start another search for both floor and backsplash tiles, which delayed the project even further.
I called Luxus a couple of weeks later to ask a question about sealing the granite and the response I received was curt. When I asked about a service call to round an edge because of a change we made to a cabinet, they wanted to charge $250 for something that I paid another granite fabricator $50 to do (it was a 10 minute job).
I learned shortly thereafter that two other friends of friends had similar issues with Luxus (granite counter fabrication) in the recent past.
In the end, I have granite counters that match my cabinets ok and I can live with but do not and quot;loveand quot;. The whole process with Luxus increased my stress level 10 fold and held up completion of the remodel by weeks.
Overall, the workmanship of the counter is pretty good, though at one end, the counter extends the cabinet by a 1/4 -1/2 inch more than the rest of the counter. The sink installation seems to be good as well. Luxus also had pretty good prices. IF you decide to contract with them, just be sure to visit the factory to confirm you're getting the slab you chose immediately before they begin the fabrication.

I contacted this company because I saw their great reputation on Angie's List. In fact, they had given some cleaning products free meant for members of the angie's list. The initial and the subsequent visits went fantastic. They were able to accomodate our tight schedule and deliver it on time.The pricing seemed good and so were the selections.
That is where the good part ends. My wife and I are novices, having never bought stone before for the counter tops. We are only aware that marble is weak and granite is strong. We had asked for granite and were sold serpentine!!! Only at the time of installation, did I become aware that the stone selected was not a granite.
Luxus Marble and Granite refused to take any responsibility for the miscommunication. Instead, sent us a web-link, that essentially states and quot;most people in USA consider Serpentine stone as Marble; but they think notand quot;.
We had asked for granite and ended up with Serpentine stone, which is significantly much softer and weaker than a granite. I certainly felt that I was uninformed as a buyer and was taken advantage of. To make matters worse, Luxus Marble and Granite refused to take any responsibility for the outcome or the process.

Great prices and services. We found a beautiful forest green and brown counter top. Pretty dramatic but in a very tasteful way. Everyone who has seen has said it is the most beautiful countertop they have seen. Our whole experience w/ Luxus was great. Sales were great and followed up and gave plenty of time to really look and decide on the piece. Once we had committed, they brought us back in to discuss how to cut and lay out the pieces. The cutter disagreed w/ how we wanted it cut and put together and stood his ground as he knew he knew better than we did. The moved the large pieces side by side for and spend close to an hour w/ us talking us through how things would fit together. Very grateful they did as the four separate pieces blend beautifully together now and look like one piece! Hopefully won't need to redo a kitchen any time soon, but if I did, I would certainly go back to Luxus for my countertop.

Luxus Marble and Granite went from being an A+, to an F overnight.
I would have written a raving review had I not experienced a smalll issue that delayed my kitchen project from being completed for an entire month.
I visited their showroom in May when I was just about ready to break ground on my kitchen remodel. The sales representative Melissa was super nice and provided me with a lot of knowledge and information.
I searched for and found a granite slab that I loved at Boston Granite Exchange toward the end of May. I forwarded the information to Melissa and she provided me a quote within minutes.
About a week after I reserved the slab in Boston, Melissa called me to let me know that she acquired a slab of the Sienna Bordeaux granite from one of her suppliers and could offer it to me for a cheaper price than the one at Boston Granite Exchange.
I visited the showroom that day to view the slab and place my order. Melissa put me in the computer immediately to be measured for a template and an install date.
Template was done on 6/11 and install happened on 6/20.
The following week my contractor was back in my kitchen to finish some eletrical work and install the appliances. At this time he was also planning to begin the tile backsplash.
When he installed the appliances, he called to inform me that Luxus failed to install a Stove rail. I had no idea what a Stove rail was.
The type of stove that I purchased was a slide in. This means that the surface does not come flush with the wall, therefore a small piece of granite needs to be installed behind the stovetop.
I called Luxus immediately to let them know that this needed to be installed in order for my contractor to begin the tile backsplash. I left a message and waited 3 days for a return phone call. I called again and reached Melissa. She said she would look into it and let me know. I received a call the following week with the details of how much it will cost to install this new piece. An additional $175. The following week a technician came to the house to measure for the new piece. I received another phone call let me know that their would be an additional cost due to the fact that they needed to install not only the stove rail, but a piece of granite backsplash as well. The balance would be an additional $116.
Finally, today, July 31st the work was completed. (and my contractor was finally able to begin the work on my tile backsplash) Although the rest of my countertops were done perfectly, this new piece had a noticable seam. Not happy, but what bothers me the most is that they left the invoice for me and the cost of the materials were $116. The description for the $175 charge states and quot;Trip Chargeand quot;. Are you kidding me? They had the nerve to charge me for labor after they screwed up! If they had asked when they came to measure for the template what kind of appliances I had, this would not have happened. However, I could not get them to admit to this mistake. So I had to pay in $ and time.

Superior customer service when they are trying to obtain your business. Once they have it, you'd better hope nothing goes wrong.

Everyone was great. Very professional right from the start and extremely friendly. I would highly recommend Luxus to anyone looking to install granite in their homes. Excellent work!!

Installed granite counter with under mount sink. These folks are a pleasure to deal with, everyone is friendly and customer focused. Prices are very competitive and they installed the counters a bit ahead of schedule. I highly recommend them.

From 1st contact it was less than two weeks till done. The installers know what they are doing and do it in a timely manner with no mess to be seen. With thirty five years in quality assurance I know when things are being done right and they do it right. I can not say enough good things about this company. Except thanks again.

Overall it went great. They were very helpful when we went to their warehouse and then they came and did a template at the house a few days later. They were always on time and very professional and courteous. The first time they installed the granite, they had cut for the incorrect sink (which was also purchased through them). They immediately took out the incorrect pieces and re-cut the granite at no cost to us. They also came back and installed it on the very same day. Overall, they had great prices and excellent customer services.

Overall service and workmanship was outstanding.

Very well! The sales people and installers were very helpful. It took a long time to schedule, as we weren't home during day hours.