EASTWAY DELIVERY SVC INC

Delivered a 370lb cast iron tub on 2/12. They sent two men, one of whom could barely walk, much less maneuver the tub. They removed all the protective strapping inside the truck and then awkwardly loaded the tub onto a dolly without anything between the dolly and the tub. Unsurprisingly, the tub was damaged. I noted the damage on the delivery form, called the vendor the next morning (2/13) and arranged for a refund and a replacement for the damaged tub. Several days later, I received a call from East Way to arrange pick-up. They had no openings until 3/6. That morning I called to find out the delivery time. The delivery had been rescheduled due to snow-related delays. Understandable, but a phone call should have been part of the process. They were unable to tell me when the new pick-up appointment would be, but would call me back. I had to call them every few days for a couple of weeks because the dispatcher NEVER returned my calls when promised. I finally had to get the vendor involved, and then the delivery contractor (Non-Stop). I finally got a call at 6pm on 3/24 from the delivery truck driver telling me he was 40 minutes away. I never received a phone call informing me of the delivery appointment. Thank God I happened to be home. The two guys who came were nice enough, but I heard one tell the other "can you believe they wanted me to pick this up by myself?" I have NEVER encounter a more miserable, unprofessional, inept, and maddening company in any industry. Do not give these people your business for any reason!