The Pool Doctor of Rhode Island Inc
About us
Full service swimming pool builder, restoration, liner replacement, general service and full retail operation. We use no subcontractors. Nationally recognized as one of the nations's Top 100 Pool Company's by AQUA magazine.
Business highlights
Emergency services offered
36 years of experience
Services we offer
Established in 1989. We specialize in swimming pools, general services such as openings and closings, heaters, liner replacements, repairs, salt generators and safety covers in our construction/restorations and service departments. Our retail store has a complete line of BioGuard pool and spa chemicals and supplies as well as four computerized water analysis stations providing you with the expert advice you need.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.68 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 13% | ||
| 13% | ||
| 0% | ||
| 0% |
Showing 1-8 of 8 reviews
Heidi F.
Oct 2015
Great as usual. I am a repeat customer. I have used two other pool companies in the past, and The Pool Doctor is by far the most inexpensive, thorough, helpful, and professional company. I have used their services for three years now, and I plan on continuing to use them for many years to come. They show up on time, and they communicate any issues, time changes (due to weather) promptly. They are the most reasonable by far of the three companies with whom I have done business in the past.
Response from The Pool Doctor of Rhode Island Inc
"Thank you for your positive comments. We strive to make our customers happy and to be able to make your experience as easy and memorable as possible. We appreciate your loyalty and look forward to serving you throughout the years to come."
Earl B.
Jun 2015
unknown
Response from The Pool Doctor of Rhode Island Inc
"Thank you for the positive review. We appreciate you business and hope to continue servicing your pool needs."
Joseph G.
Jun 2014
unknown
Response from The Pool Doctor of Rhode Island Inc
"We are sorry to hear "of the not so perfect" pool closing. We wish that you had let us know directly so we could have fixed it. Unfortunately, this post is being received in June of 2014 and your pool closing was September of 2013. We also apologize for your feeling that the office made it difficult to schedule the closing but I know that you look for a Saturday service and look for a morning appointment as well. Unfortunately, Saturdays book very fast and all schedules are set by area and then plotted out in order of a "start and finish" stops. Other than the first stop of the days schedule, we are unable to give an exact time of arrival. Although we would have been happy to have the Technician call you prior to arrival. We know that you have been a long term customer and we strive to keep each and every customer as happy as we can. Thank you for your time in this time delayed matter."
Larry T.
Jun 2014
Saturday, They quickly isolated the problem which was a short in the mother board. They set us up with a temporary fix that allows the tub to remain heated and circulating water, therefore maintaining the quality of the water in the tub. . Today, they are in the process of getting a new board in from California Dimension One Spas. I am going ahead with a report at this time because I wanted to note how good this Vendor and the service personnel have proven to be.
Over the 7 year history of our tub, there has been a problem with the electronic control panel developing moisture.. a design issue that more recent models have addressed. The Pool Dr has promptly come and replaced this control panel whenever it fogged over., and this was at no additional cost to us during the first 5 years we had the tub. Both the lead staff at Pool Dr, and the lead technician are very knowledgable, efficient, and easy to work with.
Over the 7 year history of our tub, there has been a problem with the electronic control panel developing moisture.. a design issue that more recent models have addressed. The Pool Dr has promptly come and replaced this control panel whenever it fogged over., and this was at no additional cost to us during the first 5 years we had the tub. Both the lead staff at Pool Dr, and the lead technician are very knowledgable, efficient, and easy to work with.
Response from The Pool Doctor of Rhode Island Inc
"Thank you for your positive response. We are happy to hear that you were satisfied with your experience with our company. We understand that you have many choices in choosing a company to do your business with - and we truly appreciate you choosing us. Enjoy your hot tub!"
Diane L.
Mar 2014
We used this contractor for two years. The first year was fine, not great. The technicians came weekly and cleaned the pool and maintained the water chemistry. They had trouble getting the water chemistry right in the beginning, not sure why. When other repairs to the system were needed, it usually took awhile for me to get someone out to the house for repairs. The second year, the technicians were spotty in terms of cleaning the pool, and they had ongoing problems getting the water chemistry right. Again, other repairs to the system equipment took awhile to get done. At the end of the season, they did not drain the water correctly. I'm not sure they really understand how to maintain automatic covers. The owner and the office staff are very professional and responsive, but I'm not sure how well-trained the technicians are. I wouldn't recommend them for a salt water pool (like ours), or for a pool with an automatic cover (like ours). They are probably fine with a traditional chlorine system.
Marie A.
Oct 2012
he showed up as planned and wrapped up as planned
Lucille C.
Sep 2012
The entire experience was positive -- the appointment took just a few days, the evaluation team was here right on schedule and the repair was made the same day (within hours).
James C.
Sep 2011
I purchase above ground Pool from Pool doctor a couple of years ago. I have been going back ever since for supplies/service etc. They are truly Awesome. Great quality equipment and service. They actually install the pools themselves and don't sub the work out to other contractors. If something goes wrong you only need to call them. No finger pointing. Always professional and will go out of their way to make you happy. I would never considered going elsewhere. If you're price shopping you'll find that they will not be the lowest price around, but what they offer is better equipment and service for just a little bit more than your typical discount store. They sell Bioguard chemicals that work great. I just add 3 chemicals every week and the pool is perfect all year long. Great staff, good equipment, professionally run.
Licensing
State Contractor License Requirements
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FAQ
The Pool Doctor of Rhode Island Inc is currently rated 4.6 overall out of 5.
The Pool Doctor of Rhode Island Inc accepts the following forms of payment: CreditCard
Yes, The Pool Doctor of Rhode Island Inc offers free project estimates.
No, The Pool Doctor of Rhode Island Inc does not offer eco-friendly accreditations.
No, The Pool Doctor of Rhode Island Inc does not offer a senior discount.
Yes, The Pool Doctor of Rhode Island Inc offers emergency services.
No, The Pool Doctor of Rhode Island Inc does not offer warranties.