BIROS SEPTIC & DRAIN CLEANING

Cleaned septic.

He said he couldn't fix the pump and he put one of his in place of it. Six months later he still hadn't received the part back. I found out he was charging me for a rental that I was unaware of. He wouldn't tell me what was wrong with my pump and said it needed to be completely rebuilt. I am still unaware if I my original part was put back due to not verifying serial number. I was promised a few days to repair but in the end lasted 6 months.

I ended up with sewage backing up into the house on Easter Sunday and called asking for prices and timelines in the morning. They got a knowledgeable person (probably away from his family) on the phone with me within the half hour who then spent probably 20 minutes with me on the phone figuring out what might be the problem, having me look at things and coming up with a plan. They arrived nearly 30 minutes early this morning (I saw this as a good thing considering I couldn't use any water in the house) and spent a good chunk of time discussing things with me, showing me things and involving me in diagnosing the problem. They were friendly, professional, punctual and my problem is solved. I will use them again.

The pump alarm was activated on Monday evening. Since I knew nothing about grinder pumps, I turned off the circuit breaker and waited until Tuesday to call the Sewer Service. I knew that if the circuit breaker was turned off that we should severely limit water usage, and we stopped running water and flushing toilets.
On Tuesday I called Biros Septic and Drain Cleaning at 8:00 AM. I knew that they serviced our area as I saw their ad in the yellow pages and had visited their web site. They advertised 24 hour emergency service in both ads. The receptionist indicated that they were very busy, but said that they might be able to come out around noon. She said that she could not promise that they could come that day, but she would keep me posted by phone. She encouraged me to turn off the circuit breaker and limit water usage.
I did not get any update phone calls and no service technician came to my house that day.
I called again on Wednesday at 8:00 AM and was told that they would not be able to come until Thursday or Friday. On Thursday Biros called and said that they would be there first thing Friday.
The technician came on Friday morning about 7:45 AM and fixed the problem.
I was without sewage service for three days and three nights after my first call. I continued to wait because Biros is about the only provider of this service advertising in this area. I called one other plumber who advertised grinder pump service, but was told that they no longer did that kind of work. If there are others I could not find them.