Elegant Catering

We had our wedding reception at Riverside Landing. The Riverside Landing venue is nice but the only catering option is horrid. Elegant Catering made promises & didn’t live up to expectations. Our schedule & expectations were made via email & verbally-we were assured that everything would be as planned by Joy & then Owner Jeff-who now won’t answer phone calls to try to make it right. We had the following issues: a leather couch & hutch were in the hall when they were to be removed-creating space issues for our photo booth; the double doors to the over river deck were sealed forcing entry from behind the bar-this is a main feature of the hall & now access is compromised; the food at our tasting was not the same as was served-fresh carrots versus canned mushy carrots; the bride’s drink was not at the bar upon arrival; the chef had to ask the bride if they should serve them & the guests-after they were already 45 minutes late serving dinner because coordinator Joy hadn’t instructed the staff; our cake was never served to our guests but was placed on styrofoam plates w/plastic forks in the bar area (not so elegant)-it was confirmed/assured cake would be served on china w/silverware to the guests; we picked up items Monday morning-including extra cake-only to have Joy call us 8+ hours later-while boarding our honeymoon flight-to tell us over half our cake was still at the venue & we need to come back for it. We lost over half our expensive cake b/c she didn’t serve it to our guests & then didn’t provide it when we came to pick it up. To say we are unhappy is an understatement-they just did whatever w/o regard to our agreements and did not fulfill the promises & assurances that were made during our planning consultations, working w/Elegant Catering is anything but elegant. If it wasn’t for our DJ and bridal party our reception would have been a disaster.