Ralph Joseph Onesti Piano Restorations

Ralph is very competent.

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unknown

Ralph not only knows his stuff but is a joy to do business with. I will definitely use Ralph in the future....Thank you!!

unknown

Ralph is great. He really knows his stuff, and is professional yet friendly.

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I will try to be fair and objective here. Two days passed between my initial call/leaving a message and when my call was returned. When Gretchen did return my call, she informed me that tuning would be $112 and that this was a standard rate in this area. She also said that if the piano was very far out of tune, Mr. Onesti would have to return (even in the same day) to re-tune it, and would charge another $112. She went ahead and put me on the schedule, but I figured I would continue to do research because that seemed quite high in price. I haven't lived in this area for very long, so I wasn't sure if she was right that this was the going rate. After my additional research, I realized that the price was indeed high, and that there were other qualified tuners out there who were a bit less. I booked one of them and called Onesti to cancel my appointment immediately. They didn't answer, so I left a message without giving a reason why, and simply, nicely canceled the appointment. Gretchen called me back much more quickly this time. She politely inquired, and quot;Do you mind if I ask why you canceled?and quot; I truly didn't want to have a discussion about it, because reasons are usually challenged. But I also didn't want to be rude, so I told her it came down to price, and that I had done some more research and found someone else to do the job for less. Her response was something to this effect: and quot;I'm not singing the sad song or anything, but you should know that there are a lot of people out there who tune pianos but aren't registered technicians. Is this person a registered technician? Because if they're not, they can do a lot of damage to your your instrument, and you seem like a person who is very particular about your piano.and quot; I responded that I had done my research (which I had). That ended the conversation in a very cool way that made me feel like I was in trouble. The tone of the entire conversation had already felt a little preachy. She said goodbye and hung up. It wasn't like she was really rude to me or anything, but the whole experience just left me feeling icky inside-- like I had done something wrong or stupid. I knew I hadn't, but it made me feel like I had. I don't want to ever deal with this piano tuning service again.

I asked my piano teacher to recommend a piano tuner and he didn't hesitate to say and quot;Ralph Onestiand quot;. That was over 15 years ago and I still rely on him to keep my piano in great shape. He keeps a regular schedule with me and never needs to re-schedule and is always on time. Not too long ago he even installed a CD player (which says something about my playing) and a humidifier. Over the years Ralph has remained professional, personable, trusting and has kept his pricing very reasonable. I highly recommend Ralph Joseph Onesti Piano Restorations.

Very good - I would definitely hire him again.

Mr. Onesti did a fabulous job with the required servicing of my Knabe piano. He arrived on time and responded to several email inquiries prior to scheduling. In addition, he was pleasantly entertaining. I will be continuing with regular service from Mr. Onesti and would highly recommend him. :)

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I am a serious pianist, playing at least 2-3 hours most days. I was in desperate need of a professional tuner and technician to take care of my Yamaha studio upright that had suffered at the hands of an incompetent tuner previously. I found Mr. Onesti on Angie's List and I can't imagine finding a better, more competent, more experienced (40 years in the business), more seasoned piano technician. He responded immediately to my call, arrived on time two days later to do an initial tuning and evaluation of my piano, returned within days to replace a switch in my Damp-Chaser humidifier unit (free of charge), and performed a complete re-voicing of the piano to my specifications. I could not be more pleased and impressed with his service and I recommend him to anyone, including the most advanced players.

Excellent, professional service - on time, informative. Will use from now on.

This was the first time I asked Ralph to tune our Everett piano. I had initially tried to contact him through the email link but I did not get a response. However, when I called later and left a phone message, someone contacted me the next day to schedule the appointment. Ralph came on time and was very personable and good with the dog, too! Most importantly, he did a really nice job on our piano. It had not been tuned for several years. He did not do unnecessary services and charged a very reasonable price. He is very knowledgeable and experienced with building and restoring pianos, not just tuning. The piano now sounds great; I plan to use him regularly, from now on, to keep the piano in top shape.

Mr. Onesti showed up on time. He very carefully tuned the piano and offered general comments on its condition as well as suggestions for care and maintenance. He also provided good suggestions regarding piano teachers in the area. I would highly recommend him.