Approved Pro
Phoenix Remodeling
Commercial Brick or Stone Tuckpointing, Commercial Chimney or Fireplace Cleaning and Inspection, Clean and Inspect a wood burning stove or pellet stove,
About us
At Phoenix Remodeling we take extreme pride in the quality of our work. We understand what it takes to fulfill a quality project and that is why we are the business that you can trust. All of our customers are treated as the most important asset of our company and that is how we plan to treat you! Please give us a call because we look forward to working with you!
Business highlights
29 years of experience
Services we offer
Brick Tuck Pointing , Clean Ups, Home Improvement , Pressure Washing
Amenities
Free Estimates
Yes
Reviews
4.450 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 16% | ||
| 2% | ||
| 2% | ||
| 6% |
Filter reviews by service
Showing 1-25 of 50 reviews
Leiry D.
Jan 2024
Chimney Cleaning and Inspection
Great work!
Nathaniel A.
May 2022
Chimney Cleaning and Inspection
Extremely competent, good follow up, and willing to take time to explain everything.
Stephen S.
Dec 2021
Chimney Cleaning and Inspection
Walter was very quick to replay with any questions. He was very knowledgeable about chimney repair and inspection. Had some issues with my chimney which he pointed out and documented. He also gave an estimate for the work. Highly likely will hire him again down the road!
Scott O.
Aug 2020
I hired Walter for 2 separate brick repointing projects that I wanted done a month apart due to wanting to spread the cost over two months. he went ahead and started both projects, but kept the original payment schedule for the second project. While he was working on those projects I went ahead and hired him to do additional work or replacing a concrete walkway. All the work was done very well and everything cleaned up afterwards.
Craig K.
Mar 2020
Project. Rework mason sills on two chimneys. Came out to give review and give estimate quickly. Arrived late for scheduled work several days and still did not have all supplies needed. He had to leave for supplies which delayed completion. Courteous and easy to talk to but seemed disorganized.
Response from Phoenix Remodeling
"Appreciate all clients - even those that are retired and shadow a contractor on the project. Craig choose to view the project(Chimney Repairs) from the back yard and frequently came on the roof to inspect the work. What was the project? Water was coming into the house from both chimneys during a rain storm. I assessed the associated problems causing the water damages and repaired the chimney. I rebuilt the chimney crowns/2, removed the old /dry caulk from the metal flashing and resealed the flashing with rubber cement. I wasn't on a time clock. I run 6-7 days a week projects - Craig's was largely 2 weekends of work(Saturdays/2 + one Sunday). No mention of a water leak anymore... Translation (Damages solved). We have had 3 days of rain/poor weather for the last 3 months. I overlap work and shift from job to job as time allows. I shifted from one job, left supplies with a co-worker, and made a supply pick up from a local hardware store - shot me now because apparently I am not perfect. But the water damages have not resurfaced with all the rain we have had since I finished the work 3 weeks ago. I think I did an awesome job. I didn't overcharges, work was completed against poor weather conditions, and the repairs were covered up /protected while I waited to return on a positive day. Walter Miller Phoenix Remodeling 3/20/20"
MIke M.
Oct 2019
Very fast response time. Returned call the next day and came that same afternoon to do the chimney inspection and cleaning. Prompt and professional. Other places I checked were scheduling 5 months out, and I really wanted it done before this years burning season. Cleaned up and very nice to work with. Would recommend.
Gary L.
Sep 2019
Walter kept us informed throughout the process. Got approval of all work as completed. Would definitely use his services again
Torrence D.
Apr 2019
Did not have proper equipment to clean the chimney. Arrived on time and we got the job done with my help. Nice guy, but not prepared for the work that needed done.
Linda B.
Feb 2019
Very informative about what he did and what was needed to be done. Came on sunday and worked in very cold weather. Very nice man.Would use him again.
Jan P.
Dec 2018
I hired Walter to tile a floor, the work is terrible, grout lines are uneven and the pattern is off, 5 tiles are loose, several tiles are higher than the others. Walter has been here all week doing the job, I told Walter that I was not happy with the floor and he said this is an excellent floor and I told him told him to pack up and leave and he did,
Amanda C.
Nov 2018
Great work!
Gregory R.
Sep 2018
Neat and clean
Juanita H.
Aug 2018
Walter did a very thorough job in repairing and sealing the chimney and patching the wall & ceiling in the garage, which he also sealed. He was very prompt and conscientious. We are very happy with the job he performed.
Laura E.
Aug 2018
Walter was very courteous and extremely timely. I had a chimney leak which needed quick repair. He was there when I needed him. He did the work quickly and completely, for what I thought was a fair price. I'm very pleased with the results.
W H.
Feb 2018
chimney sweep -- a date was picked and he hung in there offered another date (it was gale force winds and cold & I'm on the top of a hill) He completed the job. When it warms to work with concrete my chimney needs the crown repaired as it was shown doing chimney sweep I asked him for a price to do the job when it warms enough
Ed H.
Jan 2018
Contractor came back to fix the issues he was prompt, on time and he cleaned up his mess.
Fred L.
Aug 2017
He was prompt and on time as stated. Explained the work in detail. Did a very nice job.
Candy Y.
Apr 2017
I was very satisfied with Mr Miller's work. He arrived on the days we agreed to and the work was done on time. He cleaned up afterwards and did a great job. I wouldn't hesitate to call him again if I need more work done.
Richard S.
Feb 2017
Walter inspected and cleaned my Chimney & flue. He also repointed nine chimney courses and constructed a new cap. The work was completed correctly and to my satisfaction. I would not hesitate to hire him again for other work in the future.
Gary F.
Nov 2016
called let me know he was behind schedule about an hour He arrived on time that he called me with and went right to work. The wood stove is very clean . If the stove pipe is as clean I am very impressed
Ken S.
Oct 2016
We requested to be contacted by two chimney cleaning services on 10/28/16. Within two minutes I received a call from the owner of Phoenix Remodeling, Walter Miller. We setup an appointment for the morning of 10/31/16. Mr. Miller was very professional throughout the entire job and process. He inspected both fireplaces and chimneys. He had great recommendations, but there was no pressure to do the recommendations right away. Mr. Miller completed the chimney cleanings outside and then came inside to clean inside the fireplaces with a shop vac. We will definitely recommend Phoenix Remodeling to our family and friends.
Gary L.
Oct 2016
Walter was on time and completed the work he said he would do in a good and efficient manner. Walter also provided updates for us as the work was in progress. Walter also was able to come and fix areas we felt needed added touches without complaint and in a quick and timely manner. Julia and I were pleased with his work of cleaning, re-staining, and replacing deck boards that needed to be replaced. We would highly recommend him to anyone who needs their deck cleaned and or re-stained.
Carol B.
Jul 2016
Walter Miller, owner of the property was very unprofessional and disrespectful. He was to be at my home on a Monday at 9:30 as confirmed the week before to start the project. At 11:30 on that Monday I was calling and emailing him tracking him down because he has not shown up or called. When I finally got in touch with him he said he had moved over the weekend and did not get finished and would be out on Wednesday. When I set up the Monday time with him he was very much aware that I was making arrangements for my dog to be taken care of away from my property as to not risk her getting out of the house with the fence being replaced. When I reminded him of the fact I was paying to have someone watch my dog until Wednesday he simply said, "just tie her outside with me." While working at my home, according to my neighbor he also picked up items out of my neighbors yard and when Walter Miller was confronted about this he said to my neighbor I will get the stuff back to you if I can find it. My advise is if you want an upstanding professional to do your work, DO NOT hire this company.
Response from Phoenix Remodeling
"This customer has selective memory and is a spiteful individual. I informed her the week before that I was relocating from Windsor to Wrightsville over June 4-5 weekend. She text-messaged at 9:15am/Monday/June 6 morning that her daughter relayed I hadn't come yet. I responded within 15-20 minutes and spoke directly to her. I apologized about my delay - the move was taking me more than I expected. I requested a two day shift in the project to Wednesday( the overall project was a 3 day event). I took pictures before starting, as work progressed, and at the end. She stated she like the way the fence turned out. The customer said she was going out of town for the week and couldn't pay me right away. She was ten minutes from my new location and knew it. Week one led into week two - I e-mailed about payment. About 2 weeks out from completion a check arrived $200.00 short. I e-mailed what was the story... She replied that she hadn't accepted my apology and shorted me for the trouble she went through. We e-mailed back and forth - finally she paid the balance owed. Then a week later we saw each at the local Turkey Hill Mini-Market. I acknowledged her presence - she didn't return the greeting. Within 24 hrs. I got the poor review she had threated me with when she shorted me $200.00. I have all the e-mails/text messages and pictures of the job. I treated her property with respect - cleaning up at the end of each day. When the neighbor came over with a request about a missing stake - I said I would look for it and return it if found. I found the metal stake and returned it to his front porch. If this lady is God's gift to humanity - I say he can keep the gift. Walter Miller Phoenix Remodeling"
Diane T.
Jul 2016
Walt was cooperative and did good work. He did underquote us for the concrete work and I paid a chunk more than expected. There was more work to the project than he expected. I did not receive a notice of the change until I wrote the check.
Skip R.
Jun 2016
Walter was prompt and very thorough. With so many projects, it is hard to determine what it will take until you get into it - he devised a commonsense solution and went about the work, challenging as it was. The scope of the work included cleaning and capping off two old-fashioned chimneys that were over three stories high. He made sure that I understood the work to be done. He cleaned up afterwards. He even suggested further work that will need to be done to protect the stucco finish and asked if I wanted a quote, which he promptly gave me. Walter is a very likable person and even when things turned dicey, there was no profanity. How refreshing!
Licensing
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FAQ
Phoenix Remodeling is currently rated 4.4 overall out of 5.
Yes, Phoenix Remodeling offers free project estimates.
No, Phoenix Remodeling does not offer eco-friendly accreditations.
No, Phoenix Remodeling does not offer a senior discount.
No, Phoenix Remodeling does not offer emergency services.
No, Phoenix Remodeling does not offer warranties.