Laurel Ford Lincon

unknown

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It went excellent from the first phonecall to the final delivery. All of their staff was helpful, courteous and kind!

They answered the call right away and were very professional. When I brought the vehicle and the current key (which I needed duplicated) they referred me to go to the parts department and buy the uncut key. Then I was told to drive 5 miles to Spory's locksmith to have the key cut and then return. Finally, after all this, they programmed the key over about 45minutes' time. It was a bit pricey at $200 and the running around to get the key then have it cut was a bit more than I had expected.

After 8 years, my husband and I have never been disappointed with the service from this dealership. Always competent, honest, prompt, friendly, and eager to please.
We needed to leave town and noticed a high pitched sound that intensified quickly. The garage willingly accommodated us on a Monday morning after we realized that we couldn't ignore it and travel.
They diagnosed the problem (needed new idler pulley) but didn't have the part in stock. They were able to have the part delivered in the afternoon and completed the installation 6 hours after our arrival!

It went well. We were able to get an appointment within a week. I waited for the truck. In about 2 hours they had the oil changed, did a multi-point inspection and gave me a report card on the vehicle. They also fixed a faulty tie rod they found, did a front end alignment, and inspected the vehicle. All the time checking in with me, giving updates and work estimates. If anything came up they asked for approval before proceeding. Always listing my options.