Pep Boys Manny Moe & Jack

Auto Service, Auto Tires, Auto Alarms,

About us

The original "Pep Boys" were Emanuel "Manny" Rosenfeld, Maurice "Moe" Strauss, Graham "Jack" Jackson and Moe Radavitz, four friends who pooled $800 in 1921 to open a single auto parts store. They dubbed it Pep Auto Supplies after noticing a shipment of Pep Valve grinding compound on the shelves.[citation needed] That name was changed because of a policeman Leonardo Mayi who worked near the store. Apparently, every time the officer stopped a car at night for not having an oil wick burning, he would tell the driver to go see the "boys at Pep" for a replacement.[citation needed] That advice turned into the name Pep Boys, which stuck until Moe Strauss took a trip to California around 1923. While there, he noticed that many successful West Coast businesses used their owners' first names. One he liked in particular was a dress shop called Minnie, Maude and Mabel's. As soon as he returned to Philadelphia, the store's name was officially changed to "The Pep Boys — Manny, Moe & Jack" (Radavitz had cashed out the previous year[2]). Shortly thereafter they commissioned the Manny, Moe and Jack caricatures that still serve as the company's logo. When Jackson left in 1925, his caricature was replaced with that of Moe's brother, Isaac (Izzy) Strauss.[2] (The company name remained the same despite the personnel change.) No further changes were made to the logo until 1990, when Manny's cigar was removed.[3] By the early 1930s Pep Boys had 40 stores in Philadelphia, and Manny's brother, Murray Rosenfeld, had opened the first West Coast Pep Boys store. In 1939 Izzy Strauss left to form his own auto supply business in Brooklyn, Strauss Stores, which later merged with Roth & Schlenger Home and Auto to form R&S Strauss, the ancestor of Strauss Discount Auto, later known as Strauss Auto, which closed its doors on June 4, 2012.[4] In 1946, Pep Boys went public and Manny Rosenfeld became the company's first corporate president, a position he held until his death in 1959. Moe Strauss served as president from 1960 to 1973 and remained a member of the board of directors until his death in 1982. In 1986, Mitch Leibovitz became the first non-founding family member to be named company president. Manny's grandson, Stuart Rosenfeld, Pep Boys Vice President of Distribution, is the only founding family member actively involved in company management. The Strauss and Rosenfeld families continued to control approximately one fifth of the company's stock until the early 1990s.[2]

Business highlights

104 years of trusted experience

Services we offer

Oil Changes, Brakes, Battery, State Inspections, Engine Performance, Shocks & Struts, Alignment, Tire Services, Fuel Systems, Fluid Exchange/Leak Check, Air Conditioning, Coolant Systems, Headlight Restoration, FREE Battery Installation

Services we don't offer

N/A

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.85 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
80%
3
20%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
3.4
professionalism
4.2
responsiveness
4.2
punctuality
4.0
Showing 1-5 of 5 reviews

James M.
09/2013
4.0
auto repair
  + -1 more
During inspection noted problem with exhaust system and sent me to a another shop. Pep Boys arranged for the appointment and described what had to be done to my car. A ball joint was replaced by Pep Boys. They were able to find a problem with the carberation which involved a flow sensor. A large insect had become lodged on the cross bar sensor filament. Rather and replace at a large expense... the first attempted to disassemble and clean the part... this worked fine. Very professional and willing to work with me.
Description of Work: inspection of vehicle; replacement of ball joint; found problem with carberator which involved a flow sensor

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$800

Response from Pep Boys Manny Moe & Jack
[member name removed], Thanks You for your feedback. It is greatly appreciated! Pep Boys 0390 Wilkes-Barre, PA Heather A Picchi - Retail Store Manager

Katherine D.
09/2013
4.0
auto repair
  + -1 more
wait time was great, in/out for all services in 1 hour, updated me along the way, gave me options to choose from for repairs, provided price differences However, price is high compared to other providers, but I guess you are paying for the convenience of being able to pull up and have your car worked on quickly.
Description of Work: inspection, change fluids, new rear brakes

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Pep Boys Manny Moe & Jack
Thanks You for your feedback. It is greatly appreciated! Pep Boys 0390 Wilkes-Barre, PA Heather A Picchi - Retail Store Manager

Bernard B.
09/2013
4.0
auto repair
  + -1 more
Went well. I also have bought other items there for the cars, and also a portable electric generator. Good stuff.
Description of Work: I bought new wiper blades at Pep Boys and tried to install them right then and there. No luck. I went inside and asked what I was doing wrong. The counter man came outside to the lot and installed them for me. No charge. Very helpful to me I bought brake rotors and pads recently for my car. About $106 out the door. The rotors were out of stock, they ordered them for me, and called when they came in. Very courteous and helpful. They also had a choice of 5 or 6 brake pads qualities.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$15

Response from Pep Boys Manny Moe & Jack
Thanks You for your feedback. It is greatly appreciated! Pep Boys 0390 Wilkes-Barre, PA Heather A Picchi - Retail Store Manager

Joe S.
09/2013
4.0
auto repair
  + -1 more
accurate diagnosis on battery. all good since then. time promised close to when finished
Description of Work: oil change, tire rotation, new battery

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$148.65

Response from Pep Boys Manny Moe & Jack
Thanks You for your feedback. It is greatly appreciated! Pep Boys 0390 Wilkes-Barre, PA Heather A Picchi - Retail Store Manager

Dominique G.
03/2012
3.0
car tires, auto repair
  + 0 more
We felt that they gave us an inaccurate analysis. They told us that there were some things that were wrong with the car that were not. They also quoted us a very high price. We took our car down the road to another car service, where we found better service, and better prices.
Description of Work: We bought our tires here. We found that our steering shaft needed repaired. They inspected the vehicle.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from Pep Boys Manny Moe & Jack
Thank You for your feedback. It is greatly appreciated! Pep Boys 0390 Wilkes-Barre, PA Heather A Picchi - Retail Store Manager

    Contact information

    450 WILKES BARRE TOWNSHIP BLVD, WILKES BARRE, PA 18702


    Service hours

    Sunday:
    9:00 AM - 6:00 PM
    Monday:
    8:00 AM - 9:00 PM
    Tuesday:
    8:00 AM - 9:00 PM
    Wednesday:
    8:00 AM - 9:00 PM
    Thursday:
    8:00 AM - 9:00 PM
    Friday:
    8:00 AM - 9:00 PM
    Saturday:
    8:00 AM - 8:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Service,
    Auto Tires,
    Auto Alarms,
    Auto Accessories,
    Auto Radiators,
    Home Security Systems,
    Auto Transmission,
    Auto Towing,
    Auto Radio Service,
    Auto Mufflers

    FAQ

    Pep Boys Manny Moe & Jack is currently rated 3.8 overall out of 5.

    Sunday: 9:00 AM - 6:00 PM

    Monday: 8:00 AM - 9:00 PM

    Tuesday: 8:00 AM - 9:00 PM

    Wednesday: 8:00 AM - 9:00 PM

    Thursday: 8:00 AM - 9:00 PM

    Friday: 8:00 AM - 9:00 PM

    Saturday: 8:00 AM - 8:00 PM

    Pep Boys Manny Moe & Jack accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Pep Boys Manny Moe & Jack offers free project estimates.
    Yes, Pep Boys Manny Moe & Jack offers eco-friendly accreditations.
    No, Pep Boys Manny Moe & Jack does not offer a senior discount.
    No, Pep Boys Manny Moe & Jack does not offer emergency services.
    Yes, Pep Boys Manny Moe & Jack offers warranties.
    Pep Boys Manny Moe & Jack offers the following services: Oil Changes, Brakes, Battery, State Inspections, Engine Performance, Shocks & Struts, Alignment, Tire Services, Fuel Systems, Fluid Exchange/Leak Check, Air Conditioning, Coolant Systems, Headlight Restoration, FREE Battery Installation
    N/A

    Contact information

    450 WILKES BARRE TOWNSHIP BLVD, WILKES BARRE, PA 18702


    Service hours

    Sunday:
    9:00 AM - 6:00 PM
    Monday:
    8:00 AM - 9:00 PM
    Tuesday:
    8:00 AM - 9:00 PM
    Wednesday:
    8:00 AM - 9:00 PM
    Thursday:
    8:00 AM - 9:00 PM
    Friday:
    8:00 AM - 9:00 PM
    Saturday:
    8:00 AM - 8:00 PM