A Step Above Cleaning Services
About us
A Step Above Cleaning Service is a Family owned & operated Business, with 5 family members working full time within the business. Cleaning is tailored to your individual needs and budget. All specifics pertaining to your home will be discussed at your Free, no obligation estimate. And unlike most other house cleaning companies, EVERYONE at A Step Above House Cleaning speaks English. So, there will never be a communication issue between you and your house cleaners. And you will have the same cleaners every time we clean your home. Our Mission Statement is "To provide you superior cleaning, each and every cleaning, at a Great price."
Business highlights
17 years of experience
Services we offer
HouseCleaning, Move-in cleaning, Move-out Cleaning, Spring Cleaning
Amenities
Free Estimates
Yes
Reviews
2.324 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 8% | ||
| 21% | ||
| 8% | ||
| 21% | ||
| 42% |
Showing 1-24 of 24 reviews
Katherine R.
Nov 2017
They left my door unlock twice within the last 3 months, they did generally floppy work, when they attempted to remedy the situation they came when I specifically asked them not to. The remedy offered wad unacceptable.
Fran D.
Oct 2016
Great - Leon was wonderful and no mess at all. Would recommend them all the time for any chimney services.
Lien-Ha N.
Sep 2015
Responding to a flyer I received in the mail, I decided to give this service a chance. The "estimator" came the very next day and called me back within 24 hours to provide me with a quote. I opted for the bi-weekly cleaning of my entire house, including my finished basement. Typically, two ladies would come for a cleaning. I supplied the ladies with microfiber cleaning towels and all cleaning products. After each cleaning, I would notice areas that were not cleaned very well. At times, it was the hardwood floors, other times, it would be the countertops and then more often than not, it was my entire basement. I also noticed that the ladies would take some of my supplies with them to other jobs. I gave them 3 chances to clean up their act (no pun intended), but the level of service didn't improve by much. The last straw was when I was having work done outside my walkout basement and told the ladies that the workers were tracking mud from the outside so they would need to wipe down the floors cleanly and remove the muddy shoe prints. I reminded them 2 times. After the ladies left, I came down to see the very same footprints were there.
Linda P.
Aug 2014
They're okay.
Emma H.
Sep 2013
They were supposed to dust places I could no longer get too. (top of book cases, shelves. They dusted very little, I had to dust where they did not, behind pictures, behind items sitting on chests. They did not have to do bathroom sinks or toilets because I did them earlier. The did wipe up the bathroom floors, which I had to go back and get the corners. They did not use the vac.
detachment to do the stairs, they use the vac. which of course did do a decent job. Downstairs the dusted the furniture(I came in
to the dinning room as one was dusting and the swifter was not touching the table). They did not dry dust the hardwood floors,
because their was dust in the corner, (which you can see entering the room, the corner is very visible). In the sun room all they
were to do was dry mope around the carpets, clean glass tops, and vacuum. I did expect them to wipe the window sills. I had to do the glass tops on the Backers rack, and clean under it which is tile, and I ask them to dry dust that part of the porch. All in all,
I was very disappointed. I would not have wanted any one to come into my house after they left. I felt as if I should have had a
house clean enough not to be ashamed of it condition. I knew that they did not move everything to dust, but how do you dust
in front of a picture and not behind it. I used to help a friend clean houses a while ago, so I know what we did. So I guess I expected them to at least come close. But they did not.
detachment to do the stairs, they use the vac. which of course did do a decent job. Downstairs the dusted the furniture(I came in
to the dinning room as one was dusting and the swifter was not touching the table). They did not dry dust the hardwood floors,
because their was dust in the corner, (which you can see entering the room, the corner is very visible). In the sun room all they
were to do was dry mope around the carpets, clean glass tops, and vacuum. I did expect them to wipe the window sills. I had to do the glass tops on the Backers rack, and clean under it which is tile, and I ask them to dry dust that part of the porch. All in all,
I was very disappointed. I would not have wanted any one to come into my house after they left. I felt as if I should have had a
house clean enough not to be ashamed of it condition. I knew that they did not move everything to dust, but how do you dust
in front of a picture and not behind it. I used to help a friend clean houses a while ago, so I know what we did. So I guess I expected them to at least come close. But they did not.
Andi L.
Jul 2013
They were punctul, pleasant, fast. The job was staisfactpry; not great, not bad. I gace them very specific instructions of what the "hot bottons" were and they hit those areas well. Wilingly re-did those areas. One areas of unhappiness: durung their work I asked if they could stay a little longer and do the ceiling and baseboards (cob webs, dust) in one small bedroom not on the agenda for that day. They said they had to check with the office and then said okay. It took them less than 15 minutes to do it and they inreased the originally quoted fee by 40% ($40). I would have gladly paid 25-30 more was a bit aggressive and they did not give me the price before doing the extra work. I must say that I have read the Angie reviews since I started withthem (2-3 months ago) and am now having second thoughts about continuing to use them, though my experience seems to have been better than other reviewers.
Joe D.
Jun 2013
They did not clean very well. Left things out of place. They FORGOT to clean 2 bathrooms!! Don't fall for the ad, they are really not for you. If I could I would use F-
Elizabeth B.
May 2013
Team of two girls was always punctual and dependable. They did a good job of seeing that my home was clean to my specifications. The office always returned my calls or emails and made allowances if I needed to change my day because of a travel schedule.
Raj M.
Apr 2013
Did not clean the house properly. Used dirty rags. Cleaners looked exhausted from cleaning previous homes and mine was maybe the third home. Their exhaustion showed up on the quality of cleaning. Never use this service.
Steve F.
Apr 2013
Besides lousy cleaning having to check everything and make them do it over to our satisfaction
We were "cleaned out " of a lot of family jewelry
There is a difference between petty stealing and this systematic theft from many houses
This is a career criminal who should be cleaning toilets in a prison
If we had used Angie this would have never happened
We were "cleaned out " of a lot of family jewelry
There is a difference between petty stealing and this systematic theft from many houses
This is a career criminal who should be cleaning toilets in a prison
If we had used Angie this would have never happened
Susan L.
Mar 2013
See above.
yJames R.
Mar 2013
The cleaning service first performed a "deep cleaning" which cost $130.00 (with a $30 coupon). When I came home, I was very disappointed. I expected a totally clean house from top to bottom as the company advertised, but every room in the house was dusty, the bathroom floors were dirty, and the kitchen seemed to have been barely touched. I called the company, and they agreed to send different cleaners to the house the following day for an hour and a half. When I came home, I was still disappointed, but I was satisfied that they tried to make amends.
The next cleaning was still a big disappointment. I decided to give them one more chance, even though my husband said to stop the service. I called the office and said that I would leave out my cleaning supplies, along with stickies on the surfaces that continued to be overlooked. When I came home some stickies were gone, and one was still left on the outside of the shower, but the dirt was still present where I placed the stickies. Later that evening, I noticed that some makeup was missing. I called the office the next day to discontinue the service, and I mentioned the missing makeup. The following day, I realized that my headphones were gone. I decided to chalk it up to bad judgment on my part. The following Friday my son went to play a hockey game on his XBOX, and the game was gone. I called the office, and the secretary said she would look into it and get back to me. She never returned my call. In fact, after numerous calls to the office, I finally blocked my number and she answered the phone immediately. Ultimately, she discounted my account of missing items.
I wish I had read other reviews of this company on the internet. I never would have hired "A Step Above House Cleaning" if I had done my due diligence.
The cleaning service is horrible and the workers that the owner hires are questionable. Google the reviews of this company and you will be totally dissuaded to hire it.
The next cleaning was still a big disappointment. I decided to give them one more chance, even though my husband said to stop the service. I called the office and said that I would leave out my cleaning supplies, along with stickies on the surfaces that continued to be overlooked. When I came home some stickies were gone, and one was still left on the outside of the shower, but the dirt was still present where I placed the stickies. Later that evening, I noticed that some makeup was missing. I called the office the next day to discontinue the service, and I mentioned the missing makeup. The following day, I realized that my headphones were gone. I decided to chalk it up to bad judgment on my part. The following Friday my son went to play a hockey game on his XBOX, and the game was gone. I called the office, and the secretary said she would look into it and get back to me. She never returned my call. In fact, after numerous calls to the office, I finally blocked my number and she answered the phone immediately. Ultimately, she discounted my account of missing items.
I wish I had read other reviews of this company on the internet. I never would have hired "A Step Above House Cleaning" if I had done my due diligence.
The cleaning service is horrible and the workers that the owner hires are questionable. Google the reviews of this company and you will be totally dissuaded to hire it.
Pamela D.
Jan 2013
3 working come and clean for about 15mins and I have to tell them what to clean each time they come. They don't understand some of the items I ask them to clean. They were supposed to come and clean on January 1st and I called to see if they were really going to come on New Year's Day. We reschedule for Jan 2nd and I have not heard form them since.
Annette V.
Jan 2013
Overall, our most recent cleaning was excellent with Alyse, Dawn and Judy. They are "work maniacs". We have been with this service for about a year and a half and have had some issues. Mostly to do with sending different teams. 3 times our team was changed due to turnover which is understandable. Each time, they diligently tried to rectify the situation to our satisfaction. And they did. This last time, we had 3 different teams for the preceding 3 cleanings. Then the last, most recent cleaning, they gave us back our favorite cleaner! Alyse has been with the company for years but was promoted to management and 2 weeks ago decided to go back to cleaning. When she showed up at the door, I knew they were really trying their best to keep us happy! They do a very thorough, comprehensive cleaning job every 2 weeks for $100 in a 4 BR 2&1/2 bath , 3200 sq ft house. We are very happy!
Katie P.
Dec 2012
The deep clean was supposed to do "from light fixtures to base boards". The baseboards in one of my children's room have never looked so good. BUT, none of my light fixtures were dusted. The glass on a sliding glass door (which was specifically pointed out as something they would clean on the day they came to assess and quote cleanings for my home) was not cleaned. My shower was not cleaned. There were dust bunnies here and there after the crew left. The hood of my stove was not wiped down...I could go on and on about what was neglected. Now, my countertops and the inside of my microwave were perfect! I did call to complain about the missing items from the deep clean because I had paid extra for that. The woman who responded to my call was very kind. But, the next time they came to clean many of the same issues to continued (hood not cleaned, dust bunnies, light fixtures not dusted, they did clean the shower, but did a pretty poor job). The 3rd time, one of the actual cleaners complained about the state of a few things in my home...but still didn't bother to do them the way she (and I) thought they should be done. I cancelled the cleaning service after the 3rd (4th I think if you count the deep clean) scheduled cleaning.
Bottom line: the people were nice. The price was amazing. But 2-3 people rushed in here and tried to get done in 45 minutes. The quality of the job seemed less important than getting out of here in 45 minutes. I don't have a huge house, but it can't be properly cleaned in 45 minutes.
Also to note: I was told that the same crew would come in each time, but there were never the same people here twice (or one would be the same and the other 1 or 2 would be different). That didn't bother me in the least, but if it bothers some people I thought I'd mention it.
Bottom line: the people were nice. The price was amazing. But 2-3 people rushed in here and tried to get done in 45 minutes. The quality of the job seemed less important than getting out of here in 45 minutes. I don't have a huge house, but it can't be properly cleaned in 45 minutes.
Also to note: I was told that the same crew would come in each time, but there were never the same people here twice (or one would be the same and the other 1 or 2 would be different). That didn't bother me in the least, but if it bothers some people I thought I'd mention it.
David D.
Nov 2012
The process to get an estimate and the first few weeks of service were fine. Every visit after that, quality declined. They mopped the hardwood floors rather than vacuuming them and corners and entire areas were missed. Items were not dusted. The last straw was that the toilet was not cleaned and the right was positioned (fairly obviously) over the dirty area.
I do not think this was the fault of the women doing the cleaning. They told my daughter that ours was one of six houses they had to clean in one day. No wonder they didn't have time to do things properly.
When I called to express dissatisfaction, I did not receive a call back. Only when we terminated the service did someone contact us.
I do not think this was the fault of the women doing the cleaning. They told my daughter that ours was one of six houses they had to clean in one day. No wonder they didn't have time to do things properly.
When I called to express dissatisfaction, I did not receive a call back. Only when we terminated the service did someone contact us.
Robert S.
Aug 2012
Terrible. They cleaned my house 2 times. The lady who came to give me a quote promised this, that and the other. NONE of the things she said they do happened. They bring their own cleaning supplies, including a vacuum cleaner. The vacuum is a stand-up with no attachments. Therefore, they cannot vacuum wood floors, corners, or stairs. When I asked them about this issue they said they go around each room with a rag and they push the dirt into the middle of the floor and then they vacuum it. The first house cleaning was so poorly done they had to come back (many surfaces were not dusted, one bedroom was not touched, the wood kitchen floor was left filthy, etc.). The second time they came the cleaning job was equally poor. I called the company a few days later and left a message not to come back. I never heard from them. You would think a business owner would want to know why the customer wasn't happy but the owner is no where to be found and is completely out of reach.
Walter D.
Aug 2012
Their first cleaning was good; but the entire experience was downhill from there. And I gave them ample opportunity to correct themselves over the course of 6 cleanings! They forgot entire rooms! I had different people each time...and numerous excuses over the phone on how they would do better next time. The last straw was the cleaning on 7/10, when I arrived home that evening and even my husband and kids commented that they didn't believe the house had been cleaned. The kitchen floor still had crumbs on it! The counter tops were dirty. And you could see the lines as to where they dusted and where they had not throughout the house! They ignored any notes left (which they encouraged me to use), but never ignored picking up my bi-monthly check. I joined this list just to warn others! [And to find a reputable service which I located; thank you.]
The worst part is: Once we let them go -- 7 cleanings later -- they never returned our key. I placed 12-15 phone calls requesting it. I got hung up on numerous times. I pleaded for honesty if they lost the key. I begged for return phone calls to let me know the status of returning my key. Nothing. Jen, Stacey and Elise all blamed one another and said they had no control over it and Jen was extremely rude. Stacey (who apparently was in charge of my key) just didn't show up or return phone calls. My husband spoke with the police who volunteered to call over to their office inquiring as to the status of our key. Even they did not receive a return call. My husband even drove over to their office in the area which appears on the surface to be abandoned (wish I knew that before hiring them; speaks volumes to their professionalism). No one would provide their last names and no one would tell me anything more than "Jennifer" owes the company. When I asked for her to call me I was told "she's doesn't handle complaints and they she can't be contacted". The amount of frustration and time spent on my part is unbelievable.
I will be also contacting the Better Business Bureau. So this is your warning -- stay away from this company. It is one thing to provide poor cleaning services. Its another to provide rude customer service. Both deserve an F. They are dishonest.
(Update) Coincidentally (or not), the day after the above review appeared on Angie's List, they suddenly returned the key. Thanks, Angie!
The worst part is: Once we let them go -- 7 cleanings later -- they never returned our key. I placed 12-15 phone calls requesting it. I got hung up on numerous times. I pleaded for honesty if they lost the key. I begged for return phone calls to let me know the status of returning my key. Nothing. Jen, Stacey and Elise all blamed one another and said they had no control over it and Jen was extremely rude. Stacey (who apparently was in charge of my key) just didn't show up or return phone calls. My husband spoke with the police who volunteered to call over to their office inquiring as to the status of our key. Even they did not receive a return call. My husband even drove over to their office in the area which appears on the surface to be abandoned (wish I knew that before hiring them; speaks volumes to their professionalism). No one would provide their last names and no one would tell me anything more than "Jennifer" owes the company. When I asked for her to call me I was told "she's doesn't handle complaints and they she can't be contacted". The amount of frustration and time spent on my part is unbelievable.
I will be also contacting the Better Business Bureau. So this is your warning -- stay away from this company. It is one thing to provide poor cleaning services. Its another to provide rude customer service. Both deserve an F. They are dishonest.
(Update) Coincidentally (or not), the day after the above review appeared on Angie's List, they suddenly returned the key. Thanks, Angie!
Sara L.
Aug 2012
The estimate went very well,I had good expectations. First cleaning was scheduled promptly, work was good. Signed up for weekly service. Following week came and we did not receive a reminder call. Called in to see what was going on and was told that we were not on the schedule. Scheduled next cleaning, got reminder call. The crew that came was mediocre. My floors were not very clean. Was going to give it another try. Again did not get reminder call and was told that we were not on the schedule. That was it, I'm done.
Maureen C.
Jul 2012
They are awful. Their quality of work is so poor. They were unkind to a senior citizen like me. They were so unprofessional. I would not recommend them. I would not use them again.
Sarah C.
May 2012
This was my first experience hiring a cleaning service and it was terrible!
First, the two women who arrived were under the impression that they were just performing a standard cleaning - thankfully someone was home to set them straight. Unfortunately, they still did not perform the whole house deep cleaning they were hired to perform. They missed dusting baseboards, a headboard, around our gas fireplace and miscellaneous other places. Additionally, they did not clean at least two of our four toilets, one of our showers and one of our bathtubs. Their cleaning of our kitchen floor was spotty (some spots were clean, others were not) as was the cleaning of the counters in the kitchen and one of the bathrooms. Finally, their vacuuming of our hallway carpet was ok, but the hardwood floors and area rugs still had misc stuff left behind.
I called the day after to complain (and cancel my regular cleaning service) and all the company offered me was to send a different crew the next time and tell them to pay closer attention to the items the previous crew missed - no offer at all to have someone fix the work performed so I had to spend over an hour cleaning before the party we were having.
Overall, a horrible experience and a waste of money!
First, the two women who arrived were under the impression that they were just performing a standard cleaning - thankfully someone was home to set them straight. Unfortunately, they still did not perform the whole house deep cleaning they were hired to perform. They missed dusting baseboards, a headboard, around our gas fireplace and miscellaneous other places. Additionally, they did not clean at least two of our four toilets, one of our showers and one of our bathtubs. Their cleaning of our kitchen floor was spotty (some spots were clean, others were not) as was the cleaning of the counters in the kitchen and one of the bathrooms. Finally, their vacuuming of our hallway carpet was ok, but the hardwood floors and area rugs still had misc stuff left behind.
I called the day after to complain (and cancel my regular cleaning service) and all the company offered me was to send a different crew the next time and tell them to pay closer attention to the items the previous crew missed - no offer at all to have someone fix the work performed so I had to spend over an hour cleaning before the party we were having.
Overall, a horrible experience and a waste of money!
Julie S.
Feb 2012
unknown
Pamela B.
Jan 2012
Positive: I liked that they advertise that they are licensed and insured and the workers speak English. Returned my call promptly and scheduled quickly. Arrived at scheduled time. Willing to perform tasks with my input on how I like things done. They were polite and pleasant. They did a good job on my hardwood floors, using method I requested (soft brush, then dry swiffer, then damp mop). Actually buffed out areas on hand and knee.
Needs improvement:: They use "mild' cleaning products which to me means mediocre cleaning. I noticed that they cleaned the counters around items instead of moving them. They lightly cleaned shower and did not clean the soap holder. I was disappointed because I expect professional cleaners to clean as well as, or better than I do, and they did not meet this expectation. The price was also too high. I previously had a 4 bedroom/3.5 bath house which was fully cleaned for less.
Needs improvement:: They use "mild' cleaning products which to me means mediocre cleaning. I noticed that they cleaned the counters around items instead of moving them. They lightly cleaned shower and did not clean the soap holder. I was disappointed because I expect professional cleaners to clean as well as, or better than I do, and they did not meet this expectation. The price was also too high. I previously had a 4 bedroom/3.5 bath house which was fully cleaned for less.
DOUGLAS F.
Dec 2011
Overall they did a satisfactory job. However, I became suspicious when I realized other services charged sales tax and they did not. Checks were made out to an individual which made me think they were cutting corners. Different teams (2 people per team) had variation in satisfaction of details - i.e. - some did not clean the utility sink in the laundry area. Also, their vacuum cleaner(s) were upright carpet cleaners. I could hear the brushes against the hardwood floor. This was a great concern as it seemed that they were possibly scratching an expensive floor which is less than 3 yrs. old. The cleaner?s response was that they set it high so it would not hurt the floor. Also they did not accept credit cards which my Son?s and Daughter?s family (both with their own family) had made a gift of cleaning for a year. It became very awkward to keep asking for payments from my Son and Daughter.
As I do not want to be party to what may be avoiding taxes or other possible invalid financial shortcuts, I decided to cancel their services. They had been cleaning every 4 weeks. While the cleaning was performed on the same day of the week each time, I had to call that morning to get a time frame. While their cleaning is satisfactory, I would not recommend them until I could verify that they are using ethical financial procedures. Of course I did not feel comfortable asking them about this concern. It would be like asking if they are cheating.
Response from A Step Above Cleaning Services
"The customer was a Monthly Customer of ours for a little over 5 months. During that time he had 5 cleanings completed by our company. It is true that he did not have consistency with the 2 cleaners that would come to his home to clean, but the reason for that was that he always rescheduled his cleaning day. He never (not once) had a cleaning on his regularly scheduled day (for rescheduling, the customer said that he was very active in his Church, and that things often came up that required his attention at the Church). I want to note that rescheduling a cleaning for a different day is always OK. It is never a problem. However, the 2 people that would normally clean the customer's home every four weeks on a Friday, have their regular customers to clean on the Tuesday or Wednesday that he would reschedule for. Therefore, we would have no choice but to send a crew of 2 cleaners who had space in their day on that Tuesday or Wednesday. Unfortunately, we can not send the same 2 cleaners for a rescheduled day, since chances are that they already have a relatively full day. In terms of taxes, we pay all necessary taxes. Checks are not written out to an individual. Because so many of our customers have home offices, and would like to use their Cleaning expense as a Business Tax deduction (Janitorial Services), we have actually established an "office cleaning" wing of our business. Now let me note that we only clean homes, not office buildings. That is a D/B/A (Doing Business As) of our company name, A Step Above Cleaning. This way, in the unfortunate event that someone gets audited, their checks were written out to what is technically (in our corporate minutes) an Office Cleaning Company, and not a "House Cleaning Company". this was only done as a convenience to our customers, after several had inquired about us doing something like this. In terms of Sales Tax, we take out the Sales Tax on the back end. What I mean by this is that the customer was paying a Total of $90 to have his whole house cleaned on a Monthly (every 4 weeks) basis. Of that $90 that the customer was paying, $84.91 was for the actual cleaning and $5.09 was for Sales Tax. We found it much easier (for our customers and our book keeping alike) to keep things on nice round numbers. Also, in the past we would break down exactly how much money the cleaning would cost, and how much the Sales Tax was. And we found that a high percentage of our customers were only writing us a check for the Cleaning price price, and not including the Sales Tax. Then we would have to call the customer to inform them of their error, which often times resulted in a disgruntled customer. So, we decided to simply include the sales tax in the Total Cleaning price and just figure it all out on the back end. And doing it this way has made life much easier for our customers and our book keeping, alike. This way there are no "hidden" charges --- the price someone is quoted is all that they will be paying. In terms of not accepting Credit cards, the short answer is that I am cheap. I prefer not to have to pay Visa, MasterCard, or AMEX if I don't have to. The thing is that these companies charge high fees for accepting Credit Cards (about 5% total of the amount charged). And my profit margins are only about 8%. So, if I were to accept credit cards, I would be forced to increase rates. And I have not increased rates at all, in the 8 total years we have been in business. I just feel that rate increases are "Bad Business". I know that accepting Credit Cards would be a major convenience, but I just don't have the room in my margins at our current pricing."
Licensing
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FAQ
A Step Above Cleaning Services is currently rated 2.3 overall out of 5.
Yes, A Step Above Cleaning Services offers free project estimates.
No, A Step Above Cleaning Services does not offer eco-friendly accreditations.
No, A Step Above Cleaning Services does not offer a senior discount.
No, A Step Above Cleaning Services does not offer emergency services.
No, A Step Above Cleaning Services does not offer warranties.