About us
Fine cabinetry and countertops for your kitchen and bathroom!
Business highlights
Services we offer
Cabinetry & countertops.
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
45% | ||
18% | ||
18% | ||
9% | ||
9% |
Leggett does not seem to keep employees long. Our project manager either quit or was fired. They fired the tile person and the one non-smoker on the project quit with no notice.
If you decide to use the company make sure everything is in writing down to the smallest detail. Get a detailed price list for each item. We had two items that were on the contract that they did not do and when we asked for a refund, they asked if we had a detailed price list with each individual cost, when I said no, I was told, I don't think we were charging you for that to begin with. I think the designer was just going to do that on their own time. We were told by our designer to buy outright the tile, lighting, tub, etc. If you do this, the owner will be very upset that he did not get his markup and he will make sure the project does not go well. He cancelled our deliveries and other items. We were told the project would take 2-3 weeks and we are at week 11 and still not done. Leggett requires you to pay in full before the job is over. They asked for the final payment at 5 weeks saying the job was almost complete. I guess it is complete for them since I have hardly seen them in the last 6 weeks.
The cabinet repair was handled very professionally.
However, the setting up of this repair proved to be one of the most awful customer service experience?s I have ever had. Nancy (kitchen designer) was my initial point of contact. She explained that she designed our kitchen (our home was new construction but not built or designed by us). She also was quick to note that warranty on labor/install was only good for a year. I responded with ?regardless? and was about to proceed to tell her that I had a cabinet leaning away from the wall and 2 small children?something had to be done. She cut me off a ?regardless? and responded with ?SIMMER DOWN, SIMMER DOWN, SIMMER DOWN?. I responded with silence and then stated that I didn?t think ?simmer down? is an appropriate response to a customer. In return, I received silence. If it wasn?t for the actions of her coworker Beth (paying a personal visit to our home to examine the cabinets that very evening) or the owner who then called to set up install, apologized and sent a cabinet repairman within 48 hours, our business would have lost.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.