KEITH OHM HARDWOOD FLOORS

Overall A
Price C+
Quality A
Responsiveness A
Pofessionalism A
The work crew came early on the appointed day . They were very skilled and careful. They completed a large hardwood flooring installation job in one day. There are no squeaks in the work. I knew what the price would be.

His price was extremely reasonable; I have used him more than once. He was highly professional and I highly recommend him.

He was very good. He came and did his job and the floors still look very, very nice. His pricing was reasonable compared to other people we talked to.

The problem was that after 4 days, when some chairs were put down, the finish gouged. I also noticed more grit, like debris in the finish than I expected. Keith came out and offered to do whatever it took to fix it and re-screened the last finish and applied a new coat of polyurethane. I stayed out of the house for 5 days. The gouges were very nicely fixed and overall the floor looked nice but there was even more grit-like stuff or tiny bubbles in the finish. It seemed to me that something was going on between the re-screen and putting down the polyurethane, whether it was a tack cloth problem or the way the polurethane was applied. I called Keith back and he was supposed to come back to check it out and "make it right". But he never called that day and did not return my subsequent call. I think Keith is a good guy and was very responsive initially but he is a bit slow on returning phone calls. I simply don't have the time to re-do the work. The work is acceptable but not as smooth as I expected from all of the research I did and looking at friends' floors which had been refinished.

In September 2007, Keith did a significant restoration, sanding and poly-ing of the second floor of a house we just bought. His work was quite good. And he was enjoyable to work with. There was one room where the poly had piled up around a radiator cover. As with the other rooms, we had told Keith that we did not want the radiator cover up there. But for some reasons he had returned it to only this one room and it has messed up the poly a small bit. We had not noticed this until November or so (the next 2 months we had a lot of other work done in the rooms: painting, restoration, etc, it took us a while to notice it and a couple of weeks to call him). After calling him several times, he did not respond until I left a message saying that I was frustrated and would have to report it to Angie's list if he did not respond. We finally spoke and I said that we could be very flexible but needed the job done by May 1 because my wife was pregnant and this was for the baby's room. He updated me in February and said it would be a couple of months. By mid May, I had not heard from him. After two more call and one more threat to lodge a bad report on Angie's List, he called. Once we set a time, he said he would have to charge me for the work. After much back and forth, I said that I would pay him, but I did not think that it was appropriate to charge me for a repairing a flaw in a previous job. I left our house unlocked and he never came on the arranged date. Since then he has not returned 3 or 4 messages. I have finally done the repairs myself. It is a shame because- up until this issue- he was a pleasant person who did good work. But I feel like he has been rude and inconsiderate in the way he has treated me and would NEVER work with him again.

Keith did an excellent job. He is very detail oriented, punctual and communicated very well.

Keith did an outstanding job and we are thrilled with the results. He's very detail oriented, and spent days filling in cracks and puttying over nails so that they wouldn't shine through the stain. Moldings around the edges were sanded by hand, even in the closets. He also provided good advice about picking a stain color and finish. He was respectful of our property, was careful to seal off rooms that weren't being worked on, and cleaned up after himself every day. He works by himself, so the project took a while, but the end result was completely worth the wait. We couldn't be happier with our new floors; they are gorgeous! Keith gets an A+ from us, and a unconditional recommendation.

DETAILS. A fabulous job is all about the details, and Keith is picky about every little one. Keith's work exceeded my expectations. He puts putty over the nail holes so that the nail heads aren't shiny. He hand paints the poly instead of using a mop. He is concerned about every threshold and every board in every room. He doesn't cut even one tiny corner and you are assured of the quality because he works by himself. My floors took longer than he expected because of the extensive repairs that were required. Although, I paid for the extra material (he used 45 boards) he did not charge one penny for the three additional days of labor. I got Keith's name from friends who used him. Five or six of their friends used him as well and all were thrilled with the quality of his work. I almost didn't call because I had already gotten several estimates. I am so thankful I did. He was the middle price but gave me the best gut feeling. He was honest and forthright from the beginning.

Keith came to my home in a timely fashion the first day to give me an estimate. I had heard that he did a wonderful job through my neighbors. His estimate was competitive, so I elected to go with his services. We then scheduled a time. He only worked on my job that week, so he gave my job his full attention. He started on a Monday and finished on a Saturday, after sanding, staining, and coating the floors with 3 coats of polyurethane. He arrived everyday and stayed until the task was done. I even saw him there at 8:00 PM. He worked by himself, so the process may have taken longer, but he did an extraordinary job. He was so careful to be clean-up daily, and he was very respectful of my property. When he showed up late one morning, he called me and said that he was running late because his child was ill, but he called me to let me know, which is impressive. If I had more hardwood floors, I would hire him again.