
Don Farr Moving & Storage
About us
Don Farr Moving & Storage is a family owned and operated independent moving company with over 30 years of experience. We have a fleet of close to a 100 vehicles and a staff of a 150 employees. Our offices are open 7 days a week and someone is available to answer the phone 24 hours a day.
Business highlights
Services we offer
Don Farr Moving & Storage provides local moving in Western Pennsylvania as well as interstate moving services serving all of the continental United States. Our customer range from individuals just needing a couple items moved down the street, to large corporations moving from anywhere in the country to anywhere in the country. No job is too big or too small!
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
35% | ||
6% | ||
8% | ||
10% | ||
42% |
Filter reviews by service
"Mr. Rodriguez, We are very sorry to hear of your dissatisfaction and that your experience with our company did not meet your expectations. Don Farr Moving & Storage has successfully moved thousands of customers over many years, and we regret when any customer feels disappointed. Regarding your move, we understand there were two items damaged, including a marble-top table. As is standard practice in the moving industry, when damage occurs, our claims process begins with an inspection and repair estimate. In this case, a professional estimate confirmed that the table could be repaired. Although you expressed a preference for a brand-new replacement, industry regulations and valuation coverage require that if an item can be restored to its original condition, reimbursement is limited to the repair cost. For that reason, we issued payment to cover the full repair estimate. We understand this resolution did not align with your expectations, and we regret that you feel it was insufficient. Please know that at no point did our team intend for you to feel disrespected or mistreated, and we take your concerns seriously. We are committed to ensuring our employees uphold professionalism and care in all interactions, and we will continue to address these matters internally. We value your feedback and sincerely apologize that your experience was not reflective of the high standards we strive for with every customer. ? Don Farr Moving & Storage"
"Thanks!"
"Hey [Member Name Removed] thanks for providing us information on your move. Our records indicate that you hired our company on April 26th, 2017 for a relocation on May 1st. While we always prefer to have an estimator/relocation coordinator out in advance to explain the move process it does not seem that was possible with the short notice of less than a week. We believe this may have resolved your concerns and suggest that in the future you contact a mover sooner. Even if you don't know where your going right away working with a relocation coordinator sooner could help resolve some to of this stress in the future. It does look like our phone representative was able to provide you an accurate quote even though the quote was done over the phone based on the Estimated Cost of Service that was prepared. We hope you consider us again in the future and believe this concerns will be able to be addressed."
Licensing
State Contractor License Requirements
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