Don Farr Moving and Storage

Good job

They did a great job. The team was really efficient and careful.

Was not told of various rates that were included in my final bill after the moving was finished. Movers broke/ damaged some items.

They were very friendly and helpful and courtious

Have many many unnecessary damages due to 100% neglect and disregard by the men doing the moving. We were told by the driver that he "had to switch trucks during a severe storm and had to unpack and rebox several of our boxes due to water damage As a result, we are not even sure that there are not missing items, since things were repacked differently. We have 2 broken pole lamps, cracked Tiffany lamp, broken oil heater, scratched piano, missing chain pole saw, missing blankets. My boxed wedding dress arrived unboxed in a garbage bag. and our smart tv arrived unboxed. The list goes on. Paid $6,000. Filed a complaint for $1,000 to replace/repair damaged and missing items. Four months later, received $201 check. Farr is unresponsive, did not return phone call on day of delivery. Very disappointed and angry. Would never use again or recommend.

The movers were very friendly hardworking and careful

Very responsive

I live on my own and had no one to help me move.

Made the mistake of hiring this company for my elderly mother. I was quoted 600 for a 1 bedroom move and it turned out being around 1000. This was a first floor move to another first floor only 5 miles away. I called them to demand a refund but they said we now charge 160 an hour. Do not make the mistake of using this company or you will be charged well beyond market rates. They also sent two men age 50 to 65 to move. You heard that right older individuals to move which increased the time needed to move. NEVER AGAIN.

Used them twice now for moves and they are great!

no comments

They were very efficient. even helped with other work.

We chose Don Farr to move us to our new home after we had used them 18 years ago and we were very happy. Our move and how this company has handled how badly our move went, goes beyond unprofessional and unqualified. We contracted Don Farr to move about 67 pieces of furniture. Out of 67 pieces, 56 have damage. Scratches, gauges, chips, and knicks in wood furniture as they were not wrapped- padded correctly or not at all. Movers did not unwrap the furniture, set furniture in the proper location, set up beds, or set them up incorrectly. We provided bottled water and pop for movers which movers left in the moving van causing permanent water damage on wood furniture. The moving van pulled the cable lines off the house we were leaving and movers pulled the storm door off hinges. This move was over 3 weeks ago and we are still trying to get some response from their office. We have sent them 75-100 pictures of the damage and have only received emails. The texted that we need to fill out a claim form. Not only were their movers untrained and not interested in how they handled our belongings, but their office staff seems to be as uninterested in properly addressing this situation. Not only will we be discarding pieces of furniture due to the extent of damage, but we are also paying to have pieces moved and assembled correctly, repaired if possible, and repairing or replacing a storm door. This situation is beyond an insurance claim as it falls on the management and their lack of training for their movers. We are still calling and emailing the appropriate people in their office, with no adequate response to this situation. Their service was not worth what we paid and their customer service is equal to that or below. I would highly advise anyone not to use this company.

I will use them again and recommend them also. ð ð ð ð

After loading 2 trucks with all our furniture - they never showed up at our new home which was 4 miles away. Called the office - told that 2 guys decided they were done for the day, called an Uber and jumped out of the truck. The other guys refused to finish the job with 3 guys. The company could not find anyone to join the crew, so our load went to their warehouse overnight. We had no beds. The crew sent the next day were very good, but the first crew damaged three pieces of furniture, including the leg of our dining room table, which they nailed together with 3 nails and did not disclose/tried to hide. We have attempted to call their office for three days and have not gotten any response. Left garbage, water and soda bottles all over the house. Nightmare experience! Hire at your own risk!!!

The guys were great! Friendly, funny and efficient! Maxine was also very nice and helpful!

Crew took their good old time the entire day. Not good. Rate was high as well. Double trouble. Never use them again. Had a different mover the day before because we were consolidating 2 locations into one and the difference could not have been clearer. Both from a cost and a performance standpoint.

Hard workers! Finished the job earlier than I expected. Would hire again! Beat other companies estimate.

Great Movers!

Fast, efficient, friendly.

Maxine was a great help, wonderful person to talk with!! She knew her stuff and was very funny!

Very professional, fast as hell, experienced.