Don Farr Moving and Storage

"We appreciate the opportunity to respond and provide clarity regarding this move. While we regret that this customer feels their experience did not meet expectations, we?d like to share a few key facts about the situation. This was a large, multi-household move from Pennsylvania to Florida, involving both the customer's household and her in-laws?. The original signed estimate listed 405 items, but our crew encountered over 850 items on move day ? more than double the planned volume. Despite this, we worked diligently to ensure all items were delivered safely and professionally. Addressing the Claims: ? ?Breach of contract? / Delayed Delivery: The first truck ? which carried the majority of both households? items ? was delivered on July 19?20, just days after loading on July 14?15. Due to the unexpected volume increase, a second truck had to be dispatched. That truck delivered the remaining items on July 27. The brief delay was due to logistics, not misconduct, and the customer was informed. ? ?Elder mistreatment?: We strongly reject any suggestion of mistreatment. The customer posted about a missing bedframe on July 21. We offered to buy and deliver a replacement bedframe the next day (July 22) ? before the second truck arrived ? simply as a gesture of goodwill. The offer was declined. Other beds had already been delivered to the home prior to this concern being raised. ? ?Deceptive practices / hush money?: At no point was money offered in exchange for silence. The $2,500 referenced was a goodwill settlement offer to help resolve the matter. We often make such offers in complex situations ? this is standard practice, not a bribe. As for social media: our platforms are designed for marketing, not customer service. If posts become repetitive or hostile, we reserve the right to moderate ? as many companies do. ? ?Damages and missing items?: Any claims for missing or damaged items are being handled through our standard claims process, which was initiated immediately after the second delivery. Our insurance provider has also been notified and is reviewing the customer?s submitted documentation. Final Notes: We know this move didn?t go as smoothly as anyone hoped. But at every step, Don Farr Moving acted in good faith ? offering discounts, prompt communication, and even replacement items ? to make things right. We remain open to resolving any outstanding claims through the proper process and continue to serve families across Pennsylvania and beyond with professionalism and care. ? The Don Farr Moving & Storage Team"

"We are so sorry to hear about your most recent experience. We would love to learn more and see what we can do to help. Please send an email to [email protected] with your order number for us to assist further."

"Your mother quote was originally 3 men at $210 per hour... upon review, we determined that it could be accomplished with 2 men at $160 per hour. You were provided with the original quote/estimate at a higher rate, which you read and agreed to. We actually ended up SAVING your mother money by switching to a smaller crew. In addition, AFTER the move was complete and the crew was gone, your mother sent our company a message the next day THANKING us for the help and stating that the crew were great & "the nicest guys". As for the "Age" of the 2 men, NEITHER areas "OLD" as you may perceive, BOTH are long time employees, of supervisory/team leader status, and more than capable of providing excellent & timely service."

"In response to Dorothy Ds poor review: An unfortunate emergency occurred, and the shipment was unable to be delivered the same day. The customer was given reimbursement for overnight accommodations at a local hotel (which they accepted, but chose not to use as such). Mr. DeBone has called on several occasions (multiple times a day), and his list of complaints/damages have been listened to and noted each and every time. He has been instructed of the claims procedures (industry-standard filling out of loss forms), and has refused to do so, stating that he "doesn't have time for that". They do, however, have ample "time" to post negative reviews on Home Advisors website, and to date, has yet to submit any photos or documentation of damages claimed. We have been more than accommodating in trying to satisfy this customer, and believe that maybe there is miscommunication between Mr & Mrs. DeBone, as to whom has or has not spoken to us and the subsequent result."