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Wesley Wood Service Experts
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Wesley Wood Service Experts Heating & Air Conditioning has been servicing you and our West Chester community since 1967, providing a full range of heating, cooling, indoor air quality, and plumbing services. We fix all makes and models of HVAC systems, and we sell them, too. It’s true, we do it all – residential service and maintenance, commercial HVAC services, indoor air quality, and plumbing. Call Wesley Wood Service Experts in West Chester at 484-401-7577 now to schedule an HVAC repair service, routine maintenance or to request a free estimate.
Business highlights
Emergency services offered
58 years of experience
Services we offer
HVAC installation, Residential and commercial air conditioning, attic insulation, duct cleaning, green solutions, heating, indoor air quality, water heaters & plumbing.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.951 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 51% | ||
| 20% | ||
| 12% | ||
| 0% | ||
| 18% |
Showing 1-25 of 51 reviews
Richard R.
Jun 2018
Russ came out within days of my call and thoroughly inspected and tested the system and found the the motor was far from working 100%, even shutting down from time to time during testing. After explaining everything we needed we contracted for them to replace the motor and capacitor. John followed up a week later for the installation of the new motor and now everything is working as new! I also appreciate, even though a new home to us, that they recognized my long time history with them and passed along the maintenance plan pricing for this job. I have renewed my plan on the new home. Well done Russ, John, and Wesley Wood! As a decades long customer of WW, I trust and recommend them for all HVAC needs.
Response from Wesley Wood Service Experts
"[Member Name Removed], thanks for being a loyal customer and sharing your positive experience. We have truly appreciated your business over the years and thank you for being such a loyal customer!"
Bruce K.
Dec 2017
Two technicians were sent, one was shadowing the other. Both professional, efficient and knowledgeable.
Response from Wesley Wood Service Experts
"We appreciate your business and we are glad to hear that you've had a great experience with our technicians!"
Gary K.
Mar 2017
Always goes great!
Response from Wesley Wood Service Experts
"Thank you for being such a loyal customer!"
Diane F.
Oct 2016
unknown
Response from Wesley Wood Service Experts
"We appreciate your business and thank you for choosing us for your home comfort services!"
Webb H.
Oct 2016
unknown
Jim L.
Aug 2016
I used a half day of vacation time to be home for the scheduled service call of 2pm - 4pm, the plumber showed up at 7:15pm. Who is going to start a job that will take a couple hours that late in the day? I wasn’t happy, but he was here and I wanted to get the leak fixed. He examined the kitchen ceiling and then the upstairs bathroom and found no obvious source of the leak. When we returned to the kitchen I expected him to tell me how he was going to begin. Instead, he shocked me when he announced that he could not help me because he is NOT A PLUMBER, he is a HVAC technician! Why did the Wesley Wood dispatcher send a HVAC repairman to fix a leak coming from my ceiling? He told me it is not the first time the dispatcher sent him to a plumbing job. If that is the case, why is she still working there? A relative? I wasted 4 hours of vacation time and still have the leak. He asked me if I wanted to be put on the schedule for tomorrow, I said no thanks. I want a company that will show up on time and send the right person for the job. Check all of their bad reviews on Yelp, Google, etc.
Response from Wesley Wood Service Experts
"We apologize for your experience and used this as a training opportunity to coach our employee how to handle this situation if it were to happen again. We are very sorry for the mix-up and truly appreciate your business."
Miriam B.
Jul 2016
Sean came to repair some incomplete work done by another service provider. He was very nice and went the extra mile.
Response from Wesley Wood Service Experts
"We are happy to hear that you were pleased with Sean's work and service and we appreciate your business!"
Rebecca M.
Jul 2016
I've been a customer of Wesley Wood Service Experts for seven years, since they installed our heat pump after we moved in in 2009. It has been a mixed bag. While service has been marginally acceptable overall, I have had to schedule numerous unnecessary service calls because of an unwillingness on the part of their technicians to listen to my observations about the problems we have had. Our unit broke down due to a faulty motherboard within a year of installation, and while all repair was covered under warranty it took more than a month in the dead of August to identify the problem and replace the circuitry. I was understanding at the time, the defect being the fault of the manufacturer, not the installer, but after a few years under a service agreement with the company a pattern of lazy service began to emerge that I have ultimately decided is unacceptable. Fortunately we have not had another similarly catastrophic event, but a series of minor issues have given me a cumulative headache. I can sum up my biggest complaint with Wesley Wood as follows: if you get one of the few old greybeard technicians they have on staff, you'll be fine. These gentlemen might be a bit gruff, but they listen to you and have the tribal knowledge necessary to fix whatever is ailing your system. They will get you back in working condition no matter how long it takes. But if you get a young fellow, it's a crapshoot. Much of the time they are not interested in your observations or opinions about the function of your system, make up their minds about what is wrong within minutes of arriving despite stated evidence to the contrary, treat you with polite condescension, and leave without fixing the problem so that you have to schedule a follow-up appointment and roll the dice again. There is a clear emphasis on throughput rather than quality of service. As the old saying goes, "Fool me once, shame on you; fool me twice, shame on me." Well, I'm satisfactorily shamed. Wesley Wood is not a bad company, but they clearly have some cultural issues to iron out and I am done waiting around for them to resolve. I am looking for a new provider to maintain my system.
Response from Wesley Wood Service Experts
"We apologize for your experiences and have escalated this issue to our General Manager. We would appreciate the opportunity to make things right for you and win your business back. Please contact us at CustomerService(at)ServiceExperts.com so we can discuss how we can prove to you that we value you as a customer."
M. D.
May 2016
unknown
Response from Wesley Wood Service Experts
"We appreciate this great review!"
Bruce K.
Apr 2016
unknown
Response from Wesley Wood Service Experts
"We apologize that you've had such a negative experience lately and appreciate you working with us to make things right for you. We truly appreciate your business and would like to continue working with you. Please contact our Customer Relations Specialist at (855) 817-0134 or [email protected] so we can find out more about your situation and work with our general manager to make sure you don't experience anything like that again. We look forward to hearing from you."
Robert Y.
Feb 2016
They did a good job, they did not blow out the water line to the humidifier.
Three weeks later we had a leak because of a blocked water line!!!
After spending $13,000 for new equipment they charged us $84 for a house call.
I don't think that was very fair.
The company refuses to return my calls asking for a $84 refund.
Wesley Woods heating and air conditioning company has ripped us off.
Three weeks later we had a leak because of a blocked water line!!!
After spending $13,000 for new equipment they charged us $84 for a house call.
I don't think that was very fair.
The company refuses to return my calls asking for a $84 refund.
Wesley Woods heating and air conditioning company has ripped us off.
Response from Wesley Wood Service Experts
"We are committed to providing the highest level of service and would like to hear more about your personal situation. Please email our Customer Relations Specialist at [email protected] or give us a call at 972-535-3899. We look forward to hearing from you."
Keith C.
Nov 2015
unknown
Response from Wesley Wood Service Experts
"Thank you for taking the time to write this review. We appreciate your business!"
Geralyn M.
Oct 2015
unknown
Response from Wesley Wood Service Experts
"Thank you for your feedback. Your experience is troubling so I am escalating this directly to our General Manager, who would like to talk directly with you. In order to promptly address your concerns, please provide your contact information to our Customer Relations Specialist by email at [email protected] or by phone at 855-301-2206. Customer service is extremely important to us and we are committed to 100% satisfaction."
Gary K.
Jun 2015
unknown
Response from Wesley Wood Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
Bruce K.
May 2015
unknown
Response from Wesley Wood Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
William M.
Dec 2014
unknown
Response from Wesley Wood Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
James S.
Dec 2014
Appointment window was from 2pm to 4pm. At 3pm I called them to make sure they were still going to be there as I had to be somewhere at 5pm. Receptionist checked with technician who said he was running behind but would be there right at 4pm. Showed up at 4:30pm. Was able to program the thermostat quickly after determining that we didn't actually have dual-heat but rather just a single heat system despite the presence of a heat pump at our new house. Had I known that I could have programmed it myself since I had already installed it correctly. Price is high for what was actually done, but understandable considering someone had to come out to the house.
The tardiness of this vendor, and their lack of even acknowledging it, means I won't use them again. Heading home from work in the middle of the day to wait for two and a half hours is more than I'm willing to do with them in the future.
The tardiness of this vendor, and their lack of even acknowledging it, means I won't use them again. Heading home from work in the middle of the day to wait for two and a half hours is more than I'm willing to do with them in the future.
Response from Wesley Wood Service Experts
"Scheduling is one of the most difficult tasks any service company has to do. Since every customer deserves our best efforts to complete their job well, it sometimes requires more time than anticipated. Unfortunately, this means that occasionally we are late or have to reschedule, but we always try to give as much notice as possible. There's always room for improvement so we want to know more about your experience. Please email our Customer Relations Specialist at [email protected] or give a call at 855-301-2206. We would really appreciate any feedback you can offer."
Kristin H.
Aug 2014
The charge for the lamp was $750, but he failed to mention it cost an additional $90 for the power supply until it was time to ring up the charges. I checked his work after he left. There was still black on the coils and the power supply was left lying on top of the coils. By the looks of the construction of the power supply, it was not intended to be located in the airflow portion of the system. He used two cans of disinfectant to clean the coils which made me nauseous for two days until it cleared out of the system. He used no special equipment to clean the coils, just the spray disinfectant and my paper towels.
Response from Wesley Wood Service Experts
"We regret you feel that we have not provided the expert service you expected or deserved and would like to hear from you directly about your particular situation. No one looks forward to a costly solution, but the proper & responsible fix for some HVAC problems can be expensive. Our technicians receive NATE-certified training to ensure that they diagnose issues properly and they are expected to provide outstanding, reliable service every time they visit a customer. We hope you will contact Patti, our Customer Relations Specialist, at [email protected] or give her a call at 855-301-2206 and allow us the opportunity to resolve this matter."
Craig R.
Jul 2014
unknown
Response from Wesley Wood Service Experts
"We understand that unexpected expenses, such as most HVAC repairs, can be extremely frustrating. However, we firmly believe our prices are competitive, demonstrate value, especially when taking into account the dependable, timely and expert workmanship we provide. We do want to understand more about your concerns, so please contact Patti, our Customer Relations Specialist, by email at [email protected] and allow us the opportunity to understand fully the issue to help resolve your concerns."
CAROL T.
Apr 2014
unknown
Response from Wesley Wood Service Experts
"We are committed to 100% satisfaction so every customer is very important to us. Unfortunately, with all companies, there will be times when a customer may feel they have been let down. If that happens with us, we certainly want to hear from you. To better address your concerns, please contact Patti, our Customer Relations Specialist, directly by email at [email protected] or give her a call at 855-301-2206. Hopefully we will hear from you soon so that we can promptly understand your issue and address the issue!"
Kristi M.
Mar 2014
2/17/2014, Wesley Wood Service Experts came out to repair our heat pump that R&D Heating & Cooling of Kennett Square could not fix. The system had not been working right since the end of November 2013 and I was frustrated! The Tech who came in: inspected the system, found mold in our blower unit (that R&D had not reported), reset the temp setting so that the unit would not short-cycle, and educated us as to how to maximize the efficiency of the unit. Unfortunately, the heat pump stopped working again and 2/20/2014, the same Tech came back and found that the fan motor burnt out. It was under warranty and a new one was ordered. 3/4/2014, a different Tech came out, installed the new fan and motor, but it did not work correctly (no charge for the service call). On 3/7/2014, two Techs and the Service Manager came out, fixed the problem calling Lennox to ensure that all was working properly. A follow up phone call was made by the Service Manager to ensure that the system was still operating correctly.
After the problems we had with the other HVAC company, the service provided by Wesley Wood Service Experts was outstanding. I did not pay until the system was fully operating. Unlike the other company, they stood by their warranty and would not even accept payment until I was 100% satisfied! Wow, what a difference!
They solved the mold problem, they had a service plan offered at a very competitive price and they even followed up with a phone call to ensure satisfaction. It doesn't get any better than that!
The electric bills are back to normal and the system has been working fine ever since. All of the excuses given to me by the other company were just that - excuses. Wesley Wood Service Experts provided results without excuses. That's service! Professional office staff, professional Technicians, outstanding results.
Five star business!!
After the problems we had with the other HVAC company, the service provided by Wesley Wood Service Experts was outstanding. I did not pay until the system was fully operating. Unlike the other company, they stood by their warranty and would not even accept payment until I was 100% satisfied! Wow, what a difference!
They solved the mold problem, they had a service plan offered at a very competitive price and they even followed up with a phone call to ensure satisfaction. It doesn't get any better than that!
The electric bills are back to normal and the system has been working fine ever since. All of the excuses given to me by the other company were just that - excuses. Wesley Wood Service Experts provided results without excuses. That's service! Professional office staff, professional Technicians, outstanding results.
Five star business!!
Response from Wesley Wood Service Experts
"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."
Timothy C.
Feb 2014
Had to schedule a month out. Technician was on time and professional and courteous.
Response from Wesley Wood Service Experts
"Thank you for taking the time to share your review. We appreciate your business!"
John D.
Feb 2014
The latest episode involved two dampers in our heating units that went bad. One has been stuck in it open position which means
that the heat runs continuously and without regard to the thermostat setting. This is a very hot and expensive problem! Anyhow, we've tried multiple time (at least six times) to have the issue resolved and have been unsuccessful. They have actually sent a different technician out to our house three separate times to remeasure the size of the same dampers! When I call to ask about the status of the part (since weeks have passed) nobody can tell me. When I ask to speak to the manager I am told by the answering service that they will return my call by the end of the day because they are in a meeting. Of course, the problem is that NOBODY ever returns the call! It's a shame that some incompetents have truly run what once was a descent company straight into the ground. AVOID them at all costs!!!
that the heat runs continuously and without regard to the thermostat setting. This is a very hot and expensive problem! Anyhow, we've tried multiple time (at least six times) to have the issue resolved and have been unsuccessful. They have actually sent a different technician out to our house three separate times to remeasure the size of the same dampers! When I call to ask about the status of the part (since weeks have passed) nobody can tell me. When I ask to speak to the manager I am told by the answering service that they will return my call by the end of the day because they are in a meeting. Of course, the problem is that NOBODY ever returns the call! It's a shame that some incompetents have truly run what once was a descent company straight into the ground. AVOID them at all costs!!!
Response from Wesley Wood Service Experts
"Unexpected expenses, such as most HVAC repairs, are frustrating; we understand. However, Service Experts Heating & Air Conditioning believes that our prices are competitive, especially when dependable, high-quality workmanship is taken into account. We invite you to compare us to other service reputable HVAC professionals. We hope this explains our intentions and could perhaps earn your business in the future. Regardless, thank you for your comment."
Brian T.
Dec 2013
I have been using Service Experts (Wesley Wood) for about three years. They are always prompt and courteous. They call me to schedule my tune-ups well in advance (so I don't have to remember!). I feel like I am getting a good value. I do not really have any way to know if what they are doing is actually helping my equipment, but at least it gives me piece of mind. My furnace and AC units are 23 yrs old, and they are still going strong! My grade for them is not straight A's because I had a bad experience this winter. They never called to schedule my heater tune-up, and I didn't realize until the weather turned cold. At that point, I called them to schedule, and I had a to wait awhile for the next appointment. Then, they never showed! The worst part was that, when I did call to complain and reschedule, I had to leave three messages before I got any response. The end of the story is that they gave me a $50 credit, a sincere apology, and they got a technician out ASAP. So, I truly believe that this was an anomaly and not indicative of their normal performance.
Response from Wesley Wood Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
David Z.
Nov 2013
I started using Service Experts when they were still Wesley Wood -- and
they were OK. They've gone steadily downhill. In 2013 alone:
1. I scheduled my spring maintenance 6 weeks in advance. They called the
day before they were scheduled to come out and stated that they needed to reschedule for a month out. They were
too busy with emergencies. OK.
2. They finally did the maintenance.
3. PECO line went bad. After it was repaired, the heater came on and
couldn't be turned off. It was July. Service Experts came out and, instead of disconnecting the appropriate wires at the thermostat, the clipped the leads to the heat kit so short that (ultimately, I had to purchase a whole new heat kit (more on that later).
4. Next, the AC went out. Service Experts said that we needed a new circuit breaker. We waited for that part, installed it, and still no AC.
5. Now told that we needed a new relay. In my opinion, that should have been ordered, just in case, when the breaker was ordered. After multiple calls on multiple days to check on when the part would arrive, I was finally told it might be 7 to 10 additional days.
6. Heat wave. We requested and were delivered a wall unit for our family room. Alas, it they installed it incorrectly and the condensate ruined our rug.
7. Finally, I called someone else. They got the part in one day and installed it. They also showed me that the ultraviolet light for the humidifier had been broken and needed to be replaced; and showed me that no room was left on the heater kit to attach new lugs. They also found that the original problem with the heat staying on was caused by a bad thermostat. Service Experts told me that they didn't know what the problem was -- they would just disconnect the heater and figure it out in the fall.
8. Like an idiot, I scheduled my fall maintenance (I had already paid for the contract).
9. The air conditioning went out again before the maintenance date. I called for service. I was told someone would be out that evening. I stayed up until midnight. Nobody called or showed up. I got someone else to fix it and said good-bye to Service Experts.
10. Service Experts then called the day before the fall maintenance appointment I had scheduled (and no longer needed) to state that they would need to reschedule -- too busy it seemed. Unbelievable.
Prior to 2013, I purchased an entire system from them that needed expensive repairs within three years. Also, a year after I purchased the system, I was told that I needed to purchase additional equipment at substantial cost in order to make it function properly.
If you are considering using Service Experts, stop considering it right now. I repeat, don't use them. They don't keep their appointments, they don't know what they're doing, off-hours calls go to a national call center that is nearly useless, they take forever to get parts, and they don't acknowledge their mistakes.
they were OK. They've gone steadily downhill. In 2013 alone:
1. I scheduled my spring maintenance 6 weeks in advance. They called the
day before they were scheduled to come out and stated that they needed to reschedule for a month out. They were
too busy with emergencies. OK.
2. They finally did the maintenance.
3. PECO line went bad. After it was repaired, the heater came on and
couldn't be turned off. It was July. Service Experts came out and, instead of disconnecting the appropriate wires at the thermostat, the clipped the leads to the heat kit so short that (ultimately, I had to purchase a whole new heat kit (more on that later).
4. Next, the AC went out. Service Experts said that we needed a new circuit breaker. We waited for that part, installed it, and still no AC.
5. Now told that we needed a new relay. In my opinion, that should have been ordered, just in case, when the breaker was ordered. After multiple calls on multiple days to check on when the part would arrive, I was finally told it might be 7 to 10 additional days.
6. Heat wave. We requested and were delivered a wall unit for our family room. Alas, it they installed it incorrectly and the condensate ruined our rug.
7. Finally, I called someone else. They got the part in one day and installed it. They also showed me that the ultraviolet light for the humidifier had been broken and needed to be replaced; and showed me that no room was left on the heater kit to attach new lugs. They also found that the original problem with the heat staying on was caused by a bad thermostat. Service Experts told me that they didn't know what the problem was -- they would just disconnect the heater and figure it out in the fall.
8. Like an idiot, I scheduled my fall maintenance (I had already paid for the contract).
9. The air conditioning went out again before the maintenance date. I called for service. I was told someone would be out that evening. I stayed up until midnight. Nobody called or showed up. I got someone else to fix it and said good-bye to Service Experts.
10. Service Experts then called the day before the fall maintenance appointment I had scheduled (and no longer needed) to state that they would need to reschedule -- too busy it seemed. Unbelievable.
Prior to 2013, I purchased an entire system from them that needed expensive repairs within three years. Also, a year after I purchased the system, I was told that I needed to purchase additional equipment at substantial cost in order to make it function properly.
If you are considering using Service Experts, stop considering it right now. I repeat, don't use them. They don't keep their appointments, they don't know what they're doing, off-hours calls go to a national call center that is nearly useless, they take forever to get parts, and they don't acknowledge their mistakes.
Response from Wesley Wood Service Experts
"Thanks for this feedback, which we are escalating to our customer care department for follow up. Service Experts Heating & Air Conditioning cares deeply about our quality and customer service; it truly is what separates us from the competition. The outstanding customer service that most of our clients experience has allowed us the privilege of servicing over 12,000 homes each day. Your experience is very concerning to us and we want to address it with you directly. Please connect with us by email at [email protected], phone 866-EXPERTS (866-397-3787), or visit [Hyperlink Removed]. We will do our best to resolve this issue; that is what our 100% satisfaction guarantee is all about."
Licensing
State Contractor License Requirements
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FAQ
Wesley Wood Service Experts is currently rated 3.9 overall out of 5.
Wesley Wood Service Experts accepts the following forms of payment: CreditCard
No, Wesley Wood Service Experts does not offer free project estimates.
No, Wesley Wood Service Experts does not offer eco-friendly accreditations.
No, Wesley Wood Service Experts does not offer a senior discount.
Yes, Wesley Wood Service Experts offers emergency services.
No, Wesley Wood Service Experts does not offer warranties.