VERLO MATTRESS FACTORY STORES

Description of Work: I bought a queen-sized bed set, a Queen Ashford mattress and foundation, and a plush mattress protector. They built the mattress to have a firmness between that of two existing models. At the appointed time, they brought everything and assembled the bed. Unfortunately, the foundation was too high, so the owner came by himself on a Sunday to measure everything in place. Then the company replaced the boxspring with a shorter one to fit at no cost to me. Everyone was very accommodating and willing to please. This was such a pleasant purchasing experience (despite the height of the foundation) and the bed has worked so well that I am going to buy another mattress from their for a separate bedroom within the month. Excellent quality and service!

Description of Work: My wife and I went to the West Chester Store during the week, after visiting the Broomall store on a rainy Saturday. At Broomall, we met Joe ( I think that was his name) who makes the beds for both locations, and we caught him cleaning the store. I'm guessing he's not the usual sales person, but he did great. I think we actually lucked out getting to speak to him, if he's normally making the beds and not on the sales floor. He was very knowledgable, no pressure, and made great suggestions. We were sold after talking to him and trying the beds and seeing how the beds are made there. He even made it known to us that he could re-build our current bed for significantly less money as an option, but since we were never happy with our old bed, we were all to happy to get rid of it altogether. | |We went to the West Chester store to order the bed just because of the longer weekday hours there, but made sure to give credit where it was due. | |We didn't realize just how bad our 7 year old bed was till we tried some new ones at Verlo. It was a long 2 weeks after ordering it, but right on Schedule, the bed was delivered approx 2 weeks later, and we couldn't be happier. Joe's recommendations were spot on.

Description of Work: I bought my mattress from this company.

Description of Work: The mattress has not lasted over time. The sides have caved in and now we are sleeping in a W shaped mattress. They did come out and fix it once, but it has gone back to an uncomfortable shape again and now we are past our warranty. Good customer service, bad product.

Description of Work: We bought two Queen mattress sets from them and they delivered. The shipping was included in the price above.