Thoroclean

unknown

Good

They were a bit pricey, but I was happy with the result.

Initial phone contact was rather impersonal. Receptionist provided minimal information. The service men were cordial and businesslike. They discussed the process in detail and immediately asked about extras such as scotch guard and microban procedures.

The procedures appeared to be very efficient, and they were sure to protect the rugs by putting protective material under all of the furniture legs. The cleaning was completed in less than an hour, and there seemed to be no problems as a result. The two service men were cordial but seemed impatient and less than friendly. The personalities of the staff seemed to be the least satisfactory element of the entire experience.

See above.

Looked like new when finished. They arrived reviewed the areas and concerns, then the crew explained the process in detail. Was thinking of having the carpets disinfected prior to their arriving, but they felt suggested having done the next cleaning. Appreciated their honesty especially before the holidays.

It turned out excellently. It was a challenging job and they did great work. The carpets look like new.

Customer service friendly and pleasant. Techs were on time, called before arriving to let me know they were on the way. At my home evaluated my property, explained the benefits of services available, then simply asked what I wanted to do. Took their time and paid attention to detail.