SCOTT HONDA

It went fine. They were always professional and accommodating. They have a very good service department and has a wide car options. It was a hassle free car shopping.

My mom's car is a Honda, and I usually just bring it to the Honda dealership for inspections. In this state, we have to get our car inspected once a year. They're pretty good. I haven't had a need to go there recently. I've gotten good service there. They don't try to gouge you and tell you you need something fixed that doesn't need fixing. Usually I don't bring the car into a dealer unless it's something that a local mechanic can't do. For the inspection, because there was nothing else that was being fixed on it, I would give the price an A. The inspection was good, and their service was good. They would even give me a ride if I needed a ride back home. But I live close, so that's why they didn't. I stayed there for the inspection and watched TV and read a newspaper while they were doing that. It's pretty good as dealers go. I usually find that another foreign dealership and Honda treat you better than American made cars. I've taken it in for other things, and they've been good. I haven't had a need, honestly to go back there for anything. I can't compare them to other Honda dealerships, because I've never worked with other Honda dealerships. That's the only one I've ever worked with in my life. I don't know how theirs is different than other Honda dealerships, but I've been happy. I haven't had any major problems with them. The inspection was only about an hour.

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It's not actually a convenient place for me. It's about 20 miles from where I live, but I use them because of their price and service. I've been satisfied with them.

My most recent experience with them was good.

I think it was over changed for a 16 years old car so I wasn’t happy. I was hesitating on getting the work done and they kind of used scared tactics so I agreed to it but it was a lot of money to put into a 16 years old car. It took a day to be completed and the workers were good.  I don't think I needed what they said I needed.

They are pretty pricey. The workers were good and I kept going to them for 11 years. They will give you a loaner.

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My wife took in her Honda and is very pleased. 

She said they're fine no complaints at all.

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They are competent and professional.

We picked it up after the repairs were complete and barely got out of the driveway before the check engine light (among other indicators on the dash) lit up.  We called Scott they said they'd look at it and started quoting us repair prices!! There was nothing wrong, no lights on the vehicle, when we took the car in.  We brought it back to them to diagnose and were quoted $500 worth of repairs!! $360 of that was labor charges.  Just unbelievable how a vehicle can mysteriously have issues after leaving a body shop.  Such a scummy way to run a business and I would recommend even if they're your closest Honda save yourself and find another dealerships/repair shop.

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Because of Scott Honda's actions, Honda is causing us to lose $46,000 if this mess isn't fixed. And one of the victims is a 68 year old decorated & disabled Army AND Navy Vietnam Vet, who has Agent Orange disease, diabetes, advanced heart disease, ruptured abdominal aorta aneurism, and chronic leg and back pain.
We have been loyal customers of Scott Honda (Craig Scott, Inc.) since the early 2000's and have bought SIX vehicles from them. On December 31, 2015 at approximately 2 PM, we went to Scott Honda in West Chester PA to finalize (sign & drive) our deal for TWO brand new 2016 Honda CR-V LX's. Our deal had been arranged over the course of the previous two weeks with sales manager Marius, and on New Year's Eve, there was nothing left to do, but, to go in for 30 minutes to apply for the financing and sign for the vehicles. So, that was what we went to do. We went in to buy TWO new cars.
We met with Marius at 2 PM. Marius Krawiec brought another salesman in on it. Nick Toto. Nick Toto started giving us more paperwork to fill out and sign. It was getting very tiring. Then, they started doing more credit checks because the original application wouldn?t go through for some reason. Then, we were given even more papers to fill out and sign. And they did another credit check. So it went, until finally one of the applications went through. In the end, what should have taken 30 minutes, took 5 hours. And, being in dire need of diabetes and Agent Orange medication, we were very eager to wrap this up and get back home. We finally drove out of the dealership around 7 PM and went home, with our two new cars, over 5 hours after we had arrived. And those 5 hours were exhausting, and we feel it was intentional on the dealership?s part.
Then, about 3 weeks later, after sifting through all the paperwork, we discovered that the vehicles were not sold to us, as we had requested. Instead, somehow, after 5 hours of shuffling paperwork in front of us for signatures and credit checks, the two ?sales purchases? somehow turned into two ?lease rentals?, and without informing us. When we finally finished signing the paperwork, it was 6:30 PM, and the entire rest of the building was closed down and dark, and all of the other employees had gone home. The only office that was still open was the one that we were in, as we continued to apply for the loans. For some reason it took several credit checks and 5 hours of time.
So, without realizing it, we were signing lease documents instead of sales documents. A lease deal was never requested, intended, negotiated, or desired. We never asked for a lease deal. We discussed the lease option for about 10 minutes (out of two weeks), but it was quickly discarded because of having no trade-in value, and us losing over $20,000, and because we had a bad lease experience far in the past. So, a lease was absolutely and completely out of the question, and it was quickly discarded. It was always a sale that we were discussing, so we could reap the benefits of the trade-in value of $20,000 when we traded the two cars in. And we had stated many times to the sales person that we were "buying" two vehicles.
Now, as lease rentals, we are forced to forfeit that $20,000, along with $26,300 that would be paid into the lease rentals for 39 months, along with $33,000 we?d be expected to pay to purchase the vehicles at the end of the leases. That means that as a lease, we would be expected to pay $81,000 for TWO vehicles that are selling for $50,000. That is an over-payment of $31,000, which is MORE than the price of ANOTHER vehicle. And that means a total loss of $46,000 to us. We don?t know anyone in their right mind that would request that kind of deal.
So, the two vehicle ?leases? must be changed into vehicle ?purchases?, as we have requested from the start. And according to Honda Finance Company (the lease holder), this is a rather simple transaction. The dealer just has to agree to do it, and then the sales tax has to be paid. And then it?s a done deal. Problem solved. So, why is Scott Honda refusing it?
So, we called the sales manager, Marius, at Scott Honda immediately on discovering the mistake that Scott Honda had made, and after a very heated discussion, his final words to us were, "It is a legally binding contract and there's nothing that can be done about it. Dude, I?m not gonna argue with you about it. I have things to do." And, that was that. Even though his recollection of the deal was psychotically different from ours. He remembered it as always being a lease deal, and never a being sale deal. He remembered it completely the opposite of how it had actually transpired. Is he on drugs?
So, the truth is that, if the dealership agrees, then Honda Finance Company can easily sell the car to us, but with state sales tax attached, which we believe that Scott Honda or Honda should pay. At which point this problem would be resolved. But instead, Scott Honda has taken a hard stand and denied us any resolution.
We then spoke with Melissa (Duke Scott?s [owner] assistant), and she investigated the issue and in the end told us the same thing. "It?s a legally binding contract and there's nothing we can do about it.? In fact, she used almost the exact same wording that Marius used. It sounded suspicious, so we asked her some questions about leases and sales in general, and she was easily stumped. We couldn?t understand how she could be in charge of an investigation, when she didn?t know anything about the subject matter. That?s when we started suspecting a "bait-and-switch" had been pulled on us.
We then asked Melissa if we could leave a message for Duke Scott to call us back about the matter. She flatly refused to let us leave a message for him and told us that he?s rarely ever in the office and he never talks to customers, even though we spoke with him on the phone, just two weeks before discovering this problem. So, after about a week of talking with Scott Honda on the phone, they took the position that there is nothing that can be done. Even though, Honda Finance Company has told us the opposite. Scott Honda has called our home twice since on Feb 04, 2016, but both times they would not leave a message. And now, they won?t return our phone calls, at all. They won?t even discuss it with us now.
Lastly, even though we've informed Scott Honda that we came in to "buy" two new vehicles, Scott Honda is insisting they did nothing wrong and nothing can be done about it. So, somehow, conveniently for Scott Honda, the sale turned from a purchase into a lease at the last minute, along with their claims that we had insisted on a lease all along. The fact is that we have never asked for a lease.
In conclusion, Honda's reputation has lost severe luster to pull this kind of action on a Disabled American Veteran. We trusted in Honda, and they screwed us over.

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They're very good. I believe they offer loaners and complimentary pick-up and drop-off service.

They've been very good and fair. They give good price. The staff are great, professional, fair and very polite. They don't try to raise the bill on me but they try to help me save money when I'm in there though their scheduling website needs to be improved.

The customer service at Scott Honda is excellent

Good for regular scheduled maintenance - for problems/complicated issues I would recommend getting a second opinion from an independent mechanic.

First, Scott Honda as a dealer can be a little more pricey than some independent shops but mainly due to the fact that there part costs are higher. Labor rates aren't that much different. They have a huge bay area, for multiple cars, work around your schedule to get you in and out. They have a large waiting room areas with additional areas enclosed and section off. Free good coffee (kcup) selections, wireless, work areas, just a real nice area. Like a lot of dealers then tend to have a recommended amount of services they want to do but I always follow the manufacturers guidelines. The independent service advisors are really good and they are heavily dependent on the feedback that they get from surveys you take. They have been decent about recommending certain level of services, telling you wait can wait, etc... Also as an advantage member you get discounts and occasional services for free. Its a decent place to go. Its best though that you know what schedule services your car needs based on Honda motors so you are informed and don't get any additional services that may not hurt, but probably aren't necessary.

Went to another dealer after Honda USA refused to help me and service manager at Scott said t them nothing was wrong with the Pilot except tires. Do's: Go to another Honda dealer. Don't : Go to Scott Honda, West Chster, PA

They are very efficient and friendly. Their work has always been good.