Approved Pro
Donnelly Heating & Air Conditioning, Inc.
Central A/C Installation, Heat Pump Installation and Replacement, Gas Heating and Furnace Service,
About us
Donnelly Heating & Air Conditioning Inc. is where you want to go for all your heating and air conditioning needs. With our attention to detail and great customer service, you won't be disappointed. Please note that we do not install equipment that home owners have already purchased.
Business highlights
22 years of experience
Services we offer
HVAC
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.559 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 10% | ||
| 0% | ||
| 2% | ||
| 5% |
Filter reviews by service
Showing 1-25 of 59 reviews
Grace M.
Jul 2023
Central A/C Installation
Tom was a gentleman, and it was easy to work with him. Installation went smoothly and efficiently.
Response from Donnelly Heating & Air Conditioning, Inc.
"We appreciate your business. Please give us a google review as well. Thank you, Karen Donnelly -"
Charles K.
Aug 2021
Central A/C Installation
excellent
Response from Donnelly Heating & Air Conditioning, Inc.
"We appreciate your business. Please give us a google review as well. Thank you, Karen Donnelly"
PATRICK G.
Aug 2021
Tom Gardner has done a lot of plumbing work for me. He is personable, well spoken and always clear with the needed work. His work is impeccable and you would never know he'd even been here. Donnelly's has done lots of plumbing and HVAC for me through the years and they are all great craftsmen. Can't recommend them enough.
Timothy V.
Jan 2021
Heat Pump Installation and Replacement
The owner, Tom Donnelly, didn't try to "oversell" me by recommending a larger system than I needed, unlike the other vendors I received quotes from. He recommended a system that met my needs...nothing more, nothing less. The work was done in a reasonable amount of time. The installers were professional and performed their work very conscientiously. My heat pump is working very well. I recommend giving Donnelly Heating and Air Conditioning an opportunity to provide you with a quote...they were... by far... the most price competitive. of the four vendors I received quotes from.
Response from Donnelly Heating & Air Conditioning, Inc.
"We appreciate your business. Please give us a google review as well. Thank you, Karen Donnelly"
Mark M.
Jun 2020
Central A/C Installation
The employees showed up on time were done in 7 hours and didn't leave a mess A .
Cheryl C.
Feb 2020
Paul C.
Jan 2020
Central A/C Installation
Extremely rude and condescending when he found out it was just a mini split start up. Instead of a simple no we don't do that he kept me on the phone to lecture me and acted as if he were angry with me for trying to save money by installing it myself and then having it charged by them. Install costs more than what I paid for the units and I can't afford it. He said do you understand what I'm saying to you right now and went on a condescending rude and offensive rant.
Response from Donnelly Heating & Air Conditioning, Inc.
"We are not able to install previously bought equipment. However, we do install Mini Split system quite often. We are required to have license and have HVAC training to work with refrigerant. It is best to go to licensed HVAC providers to get your HVAC installations and repairs completed. We appreciate all customers."
Tyisha M.
Sep 2019
Gas Heating and Furnace Service
Donnelly was very professional. I look forward too our on going relationships. The salesman Jason and the installation team were very knowledgeable and courteous.
Response from Donnelly Heating & Air Conditioning, Inc.
"We appreciate your business. Please give us a google review as well. Thank you, Karen Donnelly"
Dena S.
Aug 2019
We have been customers of Donnelly Heating and Air Conditioning for many years. Tom Donnelly personally helped me debate the ins and outs of replacing our AC and furnace. He was not pushy at all and I trusted his opinion. His employees arrive and time and are trustworthy, most of whom have been with their company for a long time. I trust them to work in the house when no one is home, and have always been completely satisfied.
Response from Donnelly Heating & Air Conditioning, Inc.
"We appreciate your business. Please give us a google review as well. Thank you, Karen donnelly"
Samuel W.
Aug 2019
The tech from Donnelly talked to his manager and then tried to charge me for a part that did not need repair. I asked him to leave and then called Horizon who fixed my problem without trying to charge me for parts that were not an issue. You cannot trust Donnelly - especially if you are not literate in HVAC. I would never call them in the future.
Response from Donnelly Heating & Air Conditioning, Inc.
"We are a very reputable company, and we trouble shoot, fix HVAC issues and install HVAC equipment. We try to give our customers longer lasting solutions. There are a few ways to look at the way to complete service for customers. We do our best to resolve issues with what's needed to save them money in the long run."
Larry C.
May 2019
Central A/C Installation
On time and courteous
Response from Donnelly Heating & Air Conditioning, Inc.
"We appreciate your business. Please give us a google review as well. Thank you, Karen Donnelly"
Robert K.
Dec 2018
Gas Heating and Furnace Service
I waited to write this review until all the work as completed and we received the stated rebates. I highly recommend Donnelly HVAC!, The owner personally came out and gave us the best system for our money. All work was completed professionally and on time. I personally do not believe that we would have received a better system or installation even at twice the price. Sincerely, Robert K
Response from Donnelly Heating & Air Conditioning, Inc.
"We appreciate your business. Please give us a google review as well. Thank you, Karen donnelly"
Denny F.
Jun 2018
Gas Heating and Furnace Service
honest and straightforward approach to installing and pricing new gas heater and central air conditioning system. Installers were knowledgeable and paid attention to detail.
Response from Donnelly Heating & Air Conditioning, Inc.
"We appreciate your business. Please give us a google review as well. Thank you, Karen Donnelly"
Raymond P.
Jan 2018
Gas Heating and Furnace Service
Great local company here in West Chester, PA. Easy to do business with. Installers were courteous and professional. Lost my heat during the really cold week after Christmas. Great turnaround time and installed a new gas furnace/ac unit with it 15° to 20° outside. No problems 1 month later. Highly recommend.
Response from Donnelly Heating & Air Conditioning, Inc.
"We appreciate your business. Please give us a google review as well. Thank you, Karen Donnelly"
William Q.
Dec 2017
Good price. Work done on schedule. Workmen were professional & well qualified. Installed everything in the time frame given me. Cleaned up & left my place immaculate. I highly recommend this firm.
Joan S.
Nov 2017
Selling the house and wanted to assure buyers that the programmable thermostat was functioning properly. There had been some glitches. We had time constraints and Donnelly scheduled a technician to come out at 7:30 am. He diagnosed the programming on the unit and stayed for the time it took to measure the temp and assure us it was functioning well.
Michelle K.
Sep 2017
Fixed the problem. Seemed knowledgeable. Was very personable.
Ping H.
Aug 2017
Quick response, knowledgeable and good quality of work!
Stephen M.
Jun 2017
Gas Heating and Furnace Service
Professional crew, explained the system well when the work was completed. One reason I chose Donnelly was the completeness of the initial estimate (included licensing and insurance information).
AJ P.
Mar 2017
Donnelly HVAC just finished up a complete HVAC installation at my home and they did an excellent job. I had a new furnace, AC system, and some ancillary duct work done and knew this was going to be a big job. Tom and his team were prompt to respond; provided solutions; and had the most competitive price out of three quotes I received. I didn't feel the sales pitch or scare tactics from Tom that I know I was receiving from the other companies. Josh and Lou did the install and Lou is a true artist with his craft. He was able to do great work installing new ducts and working with my existing ducts to balance the air flow. Josh and Lou worked hard and was able to complete the job in less than 3 days. Overall the new system is running great! My wife and I are very happy and will certainly use Donnelly again and I would recommend them to anyone.
Patrick O.
Feb 2017
Heat Pump Installation and Replacement
Personnel are knowledgeable, punctual and courteous. The sales rep provided me with web links to evaluate the heat pump system he recommended and other systems for comparison. He also provided the web link to apply for a rebate from my electricity supplier. Removal of old system and installation of new system went smoothly. The installer provided instruction re changing filter, thermostat settings, etc.
MILDRED P.
Nov 2016
N/A
Heat Pump Installation and Replacement
only signed a contract work has not been completed or started yet.
Kate G.
Jul 2016
Heat Pump Installation and Replacement
Donnelly is a very well qualified and professional organization . We were extremely pleased with the outcome of our project and will work with them in the future.
Jacobus V.
Nov 2015
Gas Heating and Furnace Service
I had them install a boiler. They had to come back three times to come and look for a leak and only on the third time when the service manager came out were they able to get it fixed. Overall their pricing is fair and they are very eager to fix their problems, but it takes them a couple of times to get it right.
Bryan T.
Apr 2015
Gas Heating and Furnace Service
Sales guy was very knowledgable, oversold me a bit on ductwork retrofit to get the smaller unit (than my current one) connected. Installer ended up putting it up on cinder blocks, not what i had in mind.
Response from Donnelly Heating & Air Conditioning, Inc.
"Hello, we are glad to hear that youre happy with our HVAC installation. We do not use sales people to do our estimating either our service manager or Mr. Donnelly will do our estimating. We are constantly trying to accommodate our customers HVAC needs. Thank you for using Donnelly Heating and Air conditioning Inc. We look forward to continuing to service your HVAC needs."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Donnelly Heating & Air Conditioning, Inc. is currently rated 4.5 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Donnelly Heating & Air Conditioning, Inc. accepts the following forms of payment: CreditCard
Yes, Donnelly Heating & Air Conditioning, Inc. offers free project estimates.
No, Donnelly Heating & Air Conditioning, Inc. does not offer eco-friendly accreditations.
No, Donnelly Heating & Air Conditioning, Inc. does not offer a senior discount.
No, Donnelly Heating & Air Conditioning, Inc. does not offer emergency services.
Yes, Donnelly Heating & Air Conditioning, Inc. offers warranties.