Brewer Heating & Air Conditioning

Not only did they replace the water heater the same day but they were able to confirm that the old heater was still under warranty.

Excellent service. Very pleasant technician. A thorough and professional job. Replaced a defective capacitor on outside unit,-no waiting- he had the replacement part in his truck- and checked all other components as well as cleaning filter and condensation collector

They come every year to do my maintenance. I have a service contract with them.

They did a great job, will have them back to do all my maintenance and any repairs.

Brewers have been servicing my systems since 2006. Technicians have always been honest, trustworthy and professional. I would highly recommend them.

Protected my floors and carpets with tarps; were very professional and completed their work within the time quoted

It went extremely well. The team is excellent, and they go above and beyond. Highly professional, they work hard, and explain what is happening. Best of all, the work was high quality, and we have a new furnace that is quiet and efficient! Brewers has been our company of choice for over 20 years, and they have never disappointed! They go above and beyond, and do so while keeping their prices in line with their competition. Thank You to Tom and his professional team!

Johanna, the technician was on time and good in diagnosing the problem.

Workers were prompt. Arrived when scheduled. We have had a service contract with them for about twelves years and, have been very pleased. In fact, one year one of the Brewer men came out on a holiday during a heat wave to get our AC working! This year it was determined that we needed a replacement. I was given suitable info re: ACs that would be best for our situation. At this time, we did not need a new heater, but the workers prepared the inside heater area so that if and when needed, the replacement will be easier. They left with everything neat and the assurance of their support if required. Thankfully, during these heat waves, our AC is providing us with comfort.

We contracted for them to come twice a year so we have a service unit. We had to have them come out one day and look at the pump and they came right out and were punctual. They know what they are doing and we are real happy with them. They put in the heating and that is amazing and it saved me time and money. It is extremely efficient and the prices are comparable. It has made me very popular. They are great. I interviewed seven different vendors and he knew the most up to date information were this technology is always changing. For him to give me the absolute waver for our situation was really good.

They did a great job. It was a very good clean system that was cutting edge and saved us $1,200 in electricity the first year. He knew the most recent models. He knew more about the equipment than the other people did. He knew what was available and what was most pertinent to us.

They were very knowledgeable regarding the available products, and the owner himself informed us of the advantages and disadvantages of the various units being considered. We have used Brewer for years, and it always does a good job.

Went great from start to finish.

Everyone was very professional. They were neat and cleaned up their mess.

The whole job went terrific. The Brewer people are true pros. they showed up early in the AM and don't leave until they're finished. If you are considering a new furnace or central-air, or some type of upgrade of your present system, you should get a couple of estimates but, YOU MUST TALK to BREWER- you will not be disappointed.

We have been using them for years. They come out twice a year to make sure our unit is working properly. We will continue to use them in the future.

The technician was polite and informative. I feel I can trust the work that Brewer does and will use them again.

At the time they were only moderately responsive to problems and never did stop by with covers for my return ducts to enable me to switch from winter to summer. I remember feeling that once they had my check our relationship was over. I also called them soon after the installation to ask why it was still so hot upstairs (I have a split level) and was told that there was nothing I could do. I've recently discovered a problem with mold on my supply ducts located in the crawl space. During the inspection, we found that a section of the return duct that Brewer installed was completely open. There was no top to the duct!! So essentially for 13 years I've been breathing air pulled in from the crawl space. I'd always suspected it and now it was confirmed.They also did not recommend insulating the supply ducts even though they would now be carrying cold air through an unconditioned space. This I've been told is the reason they're covered in mold. Unfortunately they're also wrapped in asbestos paper. So the ducts can't be cleaned. They have to be removed and replaced. So basically because of missed items Brewer, 13 years later, is costing me about $5000.

They are reliable. They always show up when they are supposed to. They do a good job. I have used them for years. I haven't really compared their price to other providers.

I had called Brewer about 10 days prior to the heat going out to have them come out to service both of my furnaces (since we just bought this house, that would put them in the house 3 days after we moved in). They were scheduled to come out on Monday, about 36 hours after I noticed that my heat was out. I found I was without heat on a Saturday night. I called Brewer Sunday morning and a technician returned my call within 30 minutes and indicated there would be a $125 charge for a service call on a Sunday. He arrived at the house about 4 hours later (which is about when he said he'd be there.) He spent a little under an hour diagnosing the problem and replacing the gas valve. He had the parts on the truck, though it was a fancier valve than I really needed (I understand they can't stock every part). I asked about the price, but the technician told me he didn't know how much it would be, but they would send me a bill. The bill for replacing the valve came out to $475, which may be the going rate, but I felt it was high for travel time, 1 hour of work on a Sunday, what should have been and $80-$100 part, plus overhead and miscellaneous parts. Glenn, the service manager, came out the next day to service both of my furnaces, which took under an hour. He was several hours late, though he did call to say he would be late. Everything went fine and he answered all of my questions thoroughly. The 1 year service contract was $308 for 2 visits to service my 2 furnaces in the fall and my 2 air conditioners in the spring. After receiving the bill, I called twice (a week apart) to discuss the charges, as they weren't disclosed to me before work was done and I found them to be excessive. I was told both times that only Glenn could help and he would call me back. Glenn called me about 3 days after my second call. He maintained that the rates were reasonable and suggested they might even be low. I objected to being charged $125 to come out on a Sunday plus a fixed rate for valve replacement that already included the labor charge with the labor at an inflated Sunday rate, effectively double charging me for labor. It sounded like the same service would have cost under $300 if it had been done on a weekday. We agreed to Brewer not charging me for the annual maintenance that was done the day after the service, since there really wasn't much left to do because the technician had to do some of it the prior day and that I would still get the annual contract, but it would include 2 upcoming visits rather than the annual maintenance just provided. Overall, I feel that Brewer is competent and is trying to treat customers fairly. I feel that their overtime charges are excessive, though they did respond quickly. Glenn was always polite, which was nice.

Extremely well. I am very pleased with the atmosphere in the house now. Everything seems to be working beautifully. I am learning how to use the new, high-tech thermostat. They were extremely helpful with the paperwork for rebates. Cleaned up after each work day and were very thoughtful that way. Answered my telephone calls. I had used them for a few years before I had this work completed and knew their history through Angie's List.

Great. They stuck with the job until they figured it out... and stayed until it was working great. We were thrilled.

My heat pump broke last summer and I initially tried to have the product repaired through a home warranty - the process took several weeks, resulting in 2 visits from warranty recommended company, who told me that I needed to replace entire unit at cost of $2500+ and that warranty wouldn't cover. I then called Brewer for a second opinion - they showed up and diagnosed within a few minutes of inspection that the issue was just a evaporator coil that was likely still under manufacturer warranty. They called the manufacturer, who provided new coil at no cost, and then only charged me for the labor to install. I was really thankful at the tremendous amount of money saved by calling Brewer for this second opinion.

With no heat during a cold winter morning, it was great to have a call returned within 20 minutes. Joe was very knowledgeable and has a friendly style and rapport. Also Joe provided excellent communication on status, next steps, etc. Very responsive.

Overall, it's going great. They give my central air and heating a checkup at the start of each season. Sometimes I forget to schedule it, and they remind me. I like this because some places when you get the service agreement, they just collect your check and don't do any preventative maintenance.