Brandywine Valley Heating & Air Conditioning Inc

Used this company to replace my heating system and add central A/C 22 years ago. They did a good job so when my A/C failed last June, they were the first company called for an replacement estimate. Estimator showed up promptly and promised a written estimate within a few days. After about a week I sent the estimator an email regarding the replacement system, he wanted to know what would be the next steps. I replied, "Send a written estimate" but never heard from them again! Selected from one of the other estimates and as a courtesy, sent each company contacted an email stating I had selected another company including what I thought were the pluses & minus of each proposal. Every company replied with a Thank You except Brandywine Valley, never heard from them. Business must be good since Brandywine Valley made zero effort to obtain a $5,000 job. Was very satisfied with Brandywine Valley's work 22 years ago but after my latest experience will never do business with them again.

Brandywine is well organized and well run. It always sends reminders and calls to make annual maintenance visits. They are prompt, clean, and professional. They have been our contractor for >15 years and we've never had reason to look elsewhere. We've had a couple of emergency calls and they always arrive within the window and sometimes earlier. Their fees are reasonable and they don't try to "make" work or sales.

Awesome great

I’ve had them forever, they’re great. They’re always responsive. They take care of everything for you. They’re pretty much comparable with everybody else. They’re usually here when they say they are going to be. There was a contract thing included, it was like $453 and that also paid for a maintenance contract. They will come and check it twice a year, both of my systems. I have 2 heating systems and cooling also. I haven’t changed them in years.

It went very well

Excellent. They billed me five hundred dollars for all the lost refrigerant. I was under contract for all that period of time. The system is maybe ten years old. That was kind of ridiculous, and I thought they should have stand behind the thing a little bit. The price for refrigerant is a very expensive. I was very disappointed in that aspect. Their quality was very good. They thawed it out, and took care of it.

I've been using them for 22 years. It's a yearly contract. I have heat and I have air conditioning is why I stay with them. The workers are very nice.

Steve was our technician and he is excellent. He is informative, expert and friendly.

Good quality work, punctual.

Brandywine Valley Heating & Air Conditioning was incredibly professional. They care about addressing making sure their customers are delighted with the workmanship and provide excellence, diagnostic expertise and thorough evaluations of the HVAC system. My technician was superb.

The tech said the water line for the humidifier need to be taken from the hot line, but he was scared to touch it to make a switch, then he said the whole humidifier setup was wrong and gave me a 600 quote to fix it all. I did not want to entrust a 600 dollar job with someone who was not even confident to make a simple water line switch.

Brian, our technician, was prompt, courteous, friendly and professional.  He reassured us that our old system did not need to be replaced immediately and encouraged to continue to maintain the system as we regularly do.

Chuck worked quickly and efficiently with perfect results

.

It was part of my service contract.

Ron is our technician. He is always very courteous, clean and efficient.

Steve was extremely helpful and tried to find us as many options as he could to keep our current furnace. We ended up deciding to replace the AC and furnace at one time. Joel and Zachary the installation and they were very professional and courteous. Kept everything clean and stayed to get the job finished. Joel really seemed to know what he was doing.

Technician kept me informed of arrival time so I knew when to expect him. Tech was courteous and cleaned up the work area when done.

He was in and out with the problem fixed in 30 min. He showed me the part the was bad, and replaced it. Sorry, but I can't remember what it's called. I'm very pleased with the work.

Wonderful company. Extremenly professional and helpful.

I took a day off to get an estimate. They came no problem and took a look. I was promised an email with estimate the next day. I never got it. Three times I called and spoke with someone over the next three weeks. Each time I was promised a call back with an estimate. Still haven't received it. I was ready to spend $6,000 with this company if I could just get an estimate. What a waste of time. Will never do business or recommend this company.

Yesterday morning, Brandywine said if they didn't make it to my house tonight - they would be there today.  They didn't show up or call yesterday.  I called them at 2:15pm this afternoon to find out when they would be at my house - the customer support guy said they got "many calls" today and wouldn't make it to my house today either.

The customer support guy said, "Someone misspoke if they promised to be at your house today".  I replied that no one promised me - they just said they would be at my house that day or the next.  He then replied, that the company "got a lot of calls today".  I reminded him that I called YESTERDAY - before the people who called today.  He conceded it was "an oversight".  He could have dispatched someone to my house today and rightfully putting me ahead of people who called today.  He did not offer an remedy nor an assurance that they would be out early tomorrow

It's worth to note - I have a wife that's been working from in 80 degrees - and three children aged 2, 4 and 6.  They are uncomfortable as well.

I think the thing that bothers me the most if the insincerity of their customer support team.  There were no apologies or attempts to get someone out tonight or early tomorrow.  It's as if they give you false assurances to get your business.

.

.

unknown