Whittle's Watch Works Inc

I took my watch to Peter on February 22, 2014 because the stem was broken. Peter noticed the crystal was scratched and needed to be replaced. I agreed and per the receipt I have, the work order was to repair and/or replace the crystal, stem, crown, and battery.  My watched was not returned to me until June 11, 2015.  During the almost 16 months Peter had my watch I stopped into his shop a few times to see how the work was progressing.  Peter once explained he was having difficulty getting replacement parts.  I understood his difficulty.  Once he never mentioned my watch and only wanted to talk about a concert he had attended at Hershey Park.  At last, at the urging of my husband and my daughter (who happens to be an attorney), on June 6, 2015 I again visited Peter at his shop.  During this visit he was very arrogant and very rude.  Peter told me unlike his previous customer, a man looking for a very expensive but out of production watch he wanted to purchase, I was not a regular customer.  Peter said he had thousands of watches to repair and intimated fixing my watch was not a priority.  After a lengthy look for my watch, Peter admitted he was unable to find it.  He promised to call the following week with an update.  Miraculously, not only by the end of the next week  had he found my watch, but it was repaired.  I am happy to have my watch back, but as reputable as Peter imagines himself to be, his arrogance and lack of customer care are reason enough to never use him again.