Keystone Gardens, Inc.
About us
WELCOME TO KEYSTONE GARDENS, your partner in creating your dream outdoor living space! You don’t have to do it all yourself - come home to gardens and spaces that make you and everyone who visits you feel special. Consider creating spaces that allow you to live outdoors during good weather and plantings that change with the seasons and act as a catalyst for fun with friends and family... THE KEYSTONE COVENANT: We respond to your calls, We listen to you, We define the project clearly, We handle the details, We guarantee your full satisfaction
Business highlights
Services we offer
Bulk Landscape Materials Sales & Deliveries including Mulch & Topsoil, Drainage & Problem Areas, Garden Maintenance, Garden Walls/Paths/Patios, Hardscaping Construction, Landscape Design & Construction, Landscape Lighting, Mulching, Plant Installation, Spring & Fall Clean-Up, Turf Care
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 33% | ||
| 0% | ||
| 0% | ||
| 0% |
"Hi [Member Name Removed], We appreciate you taking time to review us, even if not every aspect of a review is glowing. It gives us an opportunity to improve, so thank you! I am sorry you feel that you paid too much for work done. Can I ask if our process was followed? : *Determining Landscaping & Gardening Needs: The first visit is one of discovery, finding out what your vision is for your landscape, yard or garden. We will determine the scope of the work and whether we are the right company for your landscaping or garden project. *Developing a Landscaping or Gardening Proposal: Based on our first visit detailing the landscaping or gardening work to be done, we will develop a formal landscaping proposal for you which details the length of the project as well as the costs. *Landscape or Gardening Proposal Meeting: The second visit is to go through your proposal and make any adjustments to the project. We make sure you know what you can expect from the moment we start implementing your landscape design to the end of the project where your landscape, yard or garden is transformed. No surprises! *Proposal Accepted: When you sign our landscape or garden work contract we begin scheduling and planning our resources including landscapers and masons as well as ordering stone, soil and plants as outlined by your landscaping or garden proposal. *Setting a Start Date: We agree on a start date. One week before we begin, you can expect a call from us letting you know when to expect us and another reminder call the day before. *Landscape or Garden Project Updates: During the project, our team will keep you apprised of the progress of the project until completion. *Your Landscape Project is Complete: Upon completion, we will interview you regarding your landscaping or garden project to make sure you are completely satisfied. If your designer did not follow this process or make costs and scope clear, please tell me so I can address this breach of policy/training issue? And did you express dissatisfaction during the final walkthrough? If there anything we can do to get the quality from a B to an A? we will gladly come back and address anything you aren't satisfied with. Please let us know what we can do to make you happier? Sincerely, Mike Garrison CEO"
Failure to follow through with something as easy as an estimate is a bad indicator of workmanship and reliability.
I'm just glad I didn't start the job with them, as they might have left it partly finished.
Also, I have a lawn contract. My contract was for a push mower, they use a power mower. They are suppose to blow the driveway into the wooded area. I suspect it is being blown in my ground cover. I used them last year and the services were fine. The quality of work has declined and wasn't done in a timely manner.
"Dear [member name removed], Thank you for taking the time to share your experience with Keystone Gardens on Angie’s List. Our clients are our greatest asset, something we don’t take for granted. Your satisfaction is our goal. Feedback, positive and negative, help us better serve you and continue to grow our business and improve our company. For that, we are grateful. We appreciate your business and are happy to be of service. Thank you for putting your trust in Keystone Gardens! All the best, Bernadette Moyer Sales Designer / Marketing Coordinator"
"Dear [member name removed], Thank you for taking the time to share your experience with Keystone Gardens on Angie’s List. Our clients are our greatest asset, something we don’t take for granted. Your satisfaction is our goal. Feedback, positive and negative, help us better serve you and continue to grow our business and improve our company. For that, we are grateful. We appreciate your business and are happy to be of service. Thank you for putting your trust in Keystone Gardens! Kind regards, Travis Beckwith Sales Designer"
property. This is the second time that I
have used this company for landscaping work, the first time was back in
2012. They give excellent suggestions on
landscaping design and what would look best for a particular situation, I was
satisfied with their work then and I am satisfied now. They are expensive BUT, they show up on time,
they have an excellent staff of hard workers, and when they complete the job it
looks like it should. The bottom line
is---you get what you pay for.
"Dear [member name removed], Thank you for taking the time to share your experience with Keystone Gardens on Angie’s List. Our clients are our greatest asset, something we don’t take for granted. Your satisfaction is our goal. Feedback, positive and negative, help us better serve you and continue to grow our business and improve our company. For that, we are grateful. We appreciate your business and are happy to be of service. Thank you for putting your trust in Keystone Gardens! All the best, Bernadette Moyer Sales Designer / Marketing Coordinator"
"Dear [member name removed], Thank you for taking the time to share your experience with Keystone Gardens on Angie’s List. Our clients are our greatest asset, something we don’t take for granted. Your satisfaction is our goal. Feedback, positive and negative, help us better serve you and continue to grow our business and improve our company. For that, we are grateful. We appreciate your business over the past several years and are happy to be of service. Thank you for being a loyal Keystone Gardens customer! Kind Regards, Travis Beckwith Sales Designer"
Their professionalism (and this goes for David, the and quot;Sales Designerand quot; as well as Megan) is top notch. I paid a lot more than I was anticipating but my wife and I feel it was worth it. Lord, they even got most of the ground ivy!
If there was any negative, it's that they couldn't get all of the roots of the vinca I unfortunately put where it ought not to have been. I'll handle that over time as my arthritic back, limbs and fingers permit.
"Dear [member name removed]nd [member name removed], Thank you for taking the time to share your experience with Keystone Gardens on Angie’s List. Our clients are our greatest asset, something we don’t take for granted. Remember – your satisfaction is our goal. Feedback, positive and negative, help us better serve you and continue to grow our business and improve our company. For that, we are grateful. Your garden was more challenging than most gardens since you favor the more naturalistic garden style. On top of the more whimsical look that you desire, you also had many overgrown weeds that were interwoven within other perennials and shrubs. I had no fear however, since I knew Megan and her team here at Keystone Gardens could work their magic and delicately correct your garden spaces. They did a wonderful job and made the place look kept without sacrificing the charm of the gardens. [member name removed] and [member name removed] you are very lovely individuals and I do look forward to helping you with the garden for some time! Sincerely, David Burnett Keystone Gardens"
"Dear [removed member name], Thank you for taking the time to share your experience with Keystone Gardens on Angie’s List. Our clients are our greatest asset, something we don’t take for granted. Remember – your satisfaction is our goal. Feedback, positive and negative, help us better serve you and continue to grow our business and improve our company. For that, we are grateful. I enjoyed working together and creating the patio space that you wanted. At first we were concerned about the size of the patio, but I think it worked out to be just the right size. Not too large and not too small. It has a nice open feel, and doesn’t have too many walls which can sometimes feel confining. I am also excited to see how the privacy screening grows in over time. Your project was very special to me since I got to see Abby and Deuce almost every day! I look forward to checking on things and working together in the future! Sincerely, David Burnett Keystone Gardens"
"The following letter and accompanying gift certificate were mailed to Jennifer on 9/13/12: Dear Member, In our continuing efforts to improve our customers’ experience and meet their expectations, we have recently implemented regular monitoring of Angie’s List for customer feedback. Although we do not participate in the advertising program and, therefore, do not have a strong presence on their website, we have learned that several of our customers use this service to research contractors and submit feedback about their experiences. Allow me to extend our apologies for the break-down in communications you received from your Sales Designer. Know that your comments and feedback have been shared and addressed with our entire sales team. Please accept the enclosed gift certificate and feel free to use it toward future Keystone Garden servicds or, if you’d like, you may pass it along to a friend for them to use. Our clients are our greatest asset, something we don’t take for granted. Remember – your satisfaction is our goal. Feedback, positive and negative, help us better serve you. We look forward to the opportunity to help you in the future with the understanding that your highest priority is clear and consistent communication, from beginning to end. Sincerely, Mike Garrison Owner"
Last summer after installing a new patio, we wanted some landscaping around the patio. Jim (I believe this was his name) was sent to provide an estimate. He promised us a plan within a week and after more than a month he left a message saying he had a design and would like to meet. We didn't respond immediately feeling that he had blown us off. In February we called back, hoping to get something installed this spring. We were told that Jim returned to the UK and they sent another sales person. He arrived with a bid and materials list, but no plan. We told him we could not commit to an $8,000 bid without a plan. He indicated he would get in contact with Jim and send us the plan. It has not yet arrived. Since then we have called twice to speak to the office and we have yet to receive a call back from the sales person or any explanation for failure to respond or send the plan.
Fool me once, shame on you. Fool me twice, shame on me. I guess we were fools for thinking that things had changed.
I read the angry guy response from someone else on here and wonder if no one got back to him, why he didn't say something before blasting them here?
I did reconfirm with my designer about when I would get my estimate and how I like to receieve it ( in my case email is best...I hate the phone!).
I am just that way as I believe communication to be a 2 way street. I would take naysayers with a boulder of salt.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
250 Conestoga Rd., Wayne, PA 19087
Get our Angi-powered app
