Joseph's Affordable Plumbing & Heating

I had no problems with the work since it was done almost 3 years ago. However over the past week or week and a half while the temperatures in Philadelphia have been in the single digits, my hot water line froze up completely. I didn't detect a leak, but, as a precaution, I shut off the water to that area in the basement anyway. Today, as the temperature is above freezing (37 degrees), I checked it again by turning the water on. It's running fine and there doesn't appear to be any leaks. So I called Joe to get his opinion or advice about it; like maybe tell me what I should expect or what I should do. As soon as he answered my call and saw that it was me, he immediately started to complain to me that he didn't want to do any work for me because I "always complain about" his prices. That's not even why I called him. I tried to explain why I was calling but he kept talking over me, never giving me a chance to explain. When I finally was able to speak he told me that he didn't mean to be rude. I told him he was being rude. He then started to complain some more about me and how he'd be wasting his time coming to my house. When I was FINALLY able to ask about the circumstances of the job they had done in May of 2015 he acted like it's my fault for not understanding that pipes freeze. I said that was the very reason I had him do the job; to keep the pipes from freezing. If he had told me that, even after paying $1,200 to wrap the pipes with heat tape, the pipes would still freeze, I would definitely have sought out other options. In May 2015 I was lead to believe that this would solve the problem. But now he says I shouldn't have assumed that. And he kept saying that the work was only warranteed for 1 year. Of course, I knew that (it says that in the contract), but – again – that’s not why I was calling My biggest complaint in all of this (and that's why I'm writing this) is that I called him today for answers, but instead what I got was rudeness, a snotty attitude, and condescension. I would not recommend Joseph's Affordable to anyone.

Joseph came and we talked about the work that needed to be performed. He took a couple measurements and agreed with me that the pipes were failing or were going to. He gave me a great quote which was 3X lower than the competitors I called after. I agreed to his quote and the next day the work was completed.

On Thanksgiving Eve, Joseph's Affordable Plumbing and Heating sent help out two service workers to
contain and fix an emergency pipe that burst and was leaking extensively. They arrived quickly, minimizing any damage the leak may have caused, and worked quickly and efficiently -- which was very important, as I had Thanksgiving guests arriving the next morning! The workers were respectful and courteous and the service was very affordable. I've definitely found my new plumbing and heating specialists for the future. Thanks!!

Everything went extremely well. The work was completed at a fast pace, the price was more than reasonable and cleanliness was their top priority. I couldn't have asked for a better plumber.

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I didn't trust the price.  So I had another company come out for a $65 service charge.  They said there was nothing wrong with the system and it was just a chimney switch.  AMAZING!!!   So, I paid $65 opposed to $680.

He was horrible and very expensive. He charges me a lot of money an exceptional amount. In a couple of months later I had to call another plumber. Don't be a plumber.

We had used a different plumber (John Andrews) in 2005 to replace all the plumbing from our 3 bathrooms after major water damage in our home. Within a few years we began to see leaks into our living room ceiling again. After a few unsuccessful attempts to solve the problem, we found Joseph's Affordable Plumbing. Joseph and his staff found the causes of the poorly installed shower pan and a secondary leak in another pipe's connection. Joseph installed a new shower pan. The bottom of the stall shower had to be re-tiled, and his tile man handled that. The secondary leak was repaired. The job was completed well. They cleaned up the work area. Joseph called to confirm that everything is working correctly and we are satisfied.I will continue to hire Joseph's Affordable Plumbing for any plumbing needs in the future, and I recommend him to others.

I called several plumbers and Joseph's Affordable Plumbing returned my call promptly. The other two companies didn't call me back until two days later. Joseph came out personally and gave me a bid and work description as to what he was going to do. He was very professional, clean equipment and truck, and very polite. I like that in a contractor. More importantly he was 10 minutes early the day he showed up to perform our plumbing repair.

We will most certainly refer him to all of our family members, friends and neighbors.

IT WAS AWFUL! JOSEPH WAS CALLED BACK ABOUT THE WRONG FEATURES AND INVERTED PIPE SECTIONS, CALLED ME A FOOL AND REFUSED TO COME TO THE HOUSE TO SEE THE CONCERNING PARTS

Joe was great. He came out and gave me the estimate himself, which was $750.00 less than another estimate. He and another guy had the job done in a little over an hour. He said they would be here at 9 AM and he called at 7 AM to confirm. He showed up around 8:50.