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Suburban Marble & Granite Inc

About us

Suburban Marble & Granite is one of the largest marble and granite fabricators in the Northeast and we're headquartered in Ivyland, PA. We specialize in natural stone slabs for counter tops, tile, flooring, fireplaces, and bathrooms. We have one of the largest inventories of full matching natural stone slabs available. These two factors differentiate Suburban Marble from its competitors. It means that you receive only first choice materials for your home improvement and building projects; and you have the security of knowing that the professional marble and granite fabrication and installation services of Suburban Marble & Granite will result in a sound investment in your home or business. Our natural stone slabs include granite, marble, travertine, limestone, onyx, and more. We have completed thousands of projects, including slab counter tops, vanities, fireplaces, bars, stone flooring, tile showers, custom fireplaces, stairwells and hundreds of artistic, sculptural installations. From custom design through installation—our customer service is outstanding. Additional phone - (215) 956-9711. Additional DBA - Suburban Marble, Granite & Tile.

Business highlights

33 years of experience

Services we offer

& Bathrooms., & Quartz - Counter Tops, Fireplaces, Flooring, Granite, Marble, Tile

Accepted Payment Methods

  • CreditCard
Reviews
4.225 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
20%
3
8%
2
4%
1
8%
Showing 1-25 of 25 reviews
Candace W.
Nov 2023
5.0
Yes, I recommend this pro
They were excellent! Elissa Thompson was outstanding & although she was only the designer/sales person, she was helpful throughout the process. I changed my mind about which marble to use mid-process & then back again & she & they were great throughout. I can’t recommend them highly enough.

Andrew A.
Mar 2023
1.0
$8,000
When there afren't issues everyone will give 5 stars. What separates the good from bad is how a company responds to problems. Suburban is a failure.

Diana W.
Jul 2019
2.0
$3,500
I complained about the counter top several times. It gets dark spots from water. They finally came out and sealed it again. A temporary fix. They said sealing it too much is not good. I have sealed it twice a year and it continues to darken. I am done, we are going to take it out and get quarts, somewhere else. I am very disappointed. A lot of money down they Drain. Their up front service was great. They leveled the cabinets perfectly.

Diana W.
Apr 2017
4.0
Yes, I recommend this pro
$3,700
Well with some push- back.
Response from Suburban Marble & Granite Inc
"I am the new President and CEO of SMG. I'm glad you were ultimately satisfied with our work, but you are 100% correct about customer service. I am striving to make sure that all our customers receive the top service they expect and I will use this review as a training tool to that end. All the best, Brian Rooney"

Susan M.
Mar 2017
3.0
$5,450
The whole experience was Dickensian: "the best of times...the worst of times." Our salesperson, Ali Strauss, started the experience strong and was a definite highlight. She is very professional and responsive and has a really great eye for design. We absolutely love both the color of the granite and the limestone tiles that she recommended for our kitchen. We also appreciated the courtesy and professionalism of the installers. Other than that, we had our challenges and, in the end, didn't get what we wanted. Some of the challenges were minor nuisances that would normally be overlooked. For instance, the first time someone was scheduled to come out to the house to template, he showed up hours early (I hadn't showered and was on a client call that I had scheduled around the appointment). Throughout the process, we got conflicting information about what could be done, when and how. And, in the course of the templating process, one of Suburban's professionals highly recommended that we go with a different edge than originally specified with Ali. He made a strong case and we were persuaded that it was definitely the right move. We requested the change (though weren't given a chance to sign off on anything official). When the tops showed up two weeks later, the change had not been made. To sum it up: Would YOU be happy if you waited 17 years and dropped almost $5,500 and then had to look at the "wrong" edge every day? The edge is by no means offensive, but it is extremely disappointing. Suburban offered to rip out and replace all of the counters (not an option since we had other contractors lined up and were basically "over" having a disrupted kitchen). Instead, they refunded $400 for the errant edge. Truly, though, money wasn't and isn't the issue. We are willing to pay a premium for a smooth customer experience--including things being done right. With Suburban, we paid that premium but didn't see the expected payback. Despite the positive aspects, we could not in good conscience recommend Suburban to my friends or neighbors. So many people recommended them to us, and we can't help but thinking, "If these guys are the 'best,' what's it like working with the 'worst'?" Here's hoping we never have to find out.
Response from Suburban Marble & Granite Inc
"I am Brian Rooney, the new President and CEO of SMG. Although some aspects of the work went well, your overall experience was not superior. I try to instill a mantra of SERVICE, SERVICE, SERVICE everyday at SMG. Although we did not meet your (or my) expectations, I appreciate this feedback and will use it to make SMG truly the "best." Very Respectfully, Brian Rooney"

Diana W.
Aug 2016
3.0
$3,700
The installation went great. The installers were on time, very neat and clean. Did a great job. But I have a problem with the quality of the granite. Suburban is very expensive but we purchased from them because we expected quality. We paid $100 for a sealer recommended by the sales person. But we still had water spots. They sent a service person out and revealed it. We are still having a problem and have been informed it will take a month for another service call. It is a ten minute job. I would not recommend this vendor.

Joseph S.
Mar 2016
5.0
Yes, I recommend this pro
$5,000
unknown
Response from Suburban Marble & Granite Inc
"Thank you for your business and the great review!"

Marc T.
Jun 2015
4.0
Yes, I recommend this pro
.

MyVan L.
May 2013
5.0
Yes, I recommend this pro
$350
I was skeptical that anyone could repair the crack in my counter. Suburban Marble and Granite did an amazing job. They covered all the cabinets and floor to insure they stayed clean. The job took longer than expected. However, Suburban Marble and Granite did not rush the job. They not only repaired the crack, but they cleaned everything. Highly recommend this company.

Clare H.
Mar 2013
5.0
Yes, I recommend this pro
$6,000
THEY ARRIVE ON TIME AND COMPLETED ON TIME. COUNTER TOP AND BACKSPLASH ARE BEAUTIFUL. VERY HAPPY WITH THE RESULT

MyVan L.
Mar 2013
4.0
Yes, I recommend this pro
$2,000
They were very professional and punctual. The quality of service was good - excellent, actually. However, their prices were a little high.

Maria F.
Feb 2013
1.0
$1,400
Same as above

Lisa C.
Jan 2013
5.0
Yes, I recommend this pro
$5,000
We visited their show room and selected several colors. They sent us estimates for each of colors in 2 days. We went back to review the ones in our price range and then to select the tile for the backsplash. They were great to work with
They came out to template and to give an estimate on the backsplash.
Installation of both counter and backsplash went very smoothly. Very happy with work. If we need another large granite or marble counter or vanity, we will definitely check here first.

Marianne G.
Oct 2012
5.0
Yes, I recommend this pro
$1,700
Everything ran like clockwork. It was completed when they said it would be, and every appointment-templating and instalation was done as scheduled.

Georgeann D.
Oct 2012
5.0
Yes, I recommend this pro
$225
Great experience. The crew was pleasant and so careful with my home- used a tarp so as not to get granite dust everywhere. They cleaned up when done and even slid the range in for me. I would highly recommend this company.

Wendy B.
May 2012
4.0
Yes, I recommend this pro
$8,000
We made our choices in August but the contractor wasn't ready to have them installed until January. They had a great selection in the showroom. You could pick the acutal slap rather than just a tiny piece of stone. They held our selections for us. When it was time for the template I went to make sure the cuts were where I wanted them to be. The iland took one whole slab, and they cut it opposite of the way I wanted but it is still beautiful. The bathroom piece is amazing and perfect. The installers really took pride in their work

Durning, J.
Mar 2012
5.0
Yes, I recommend this pro
$4,200
g down

Lisa F.
Jan 2012
5.0
Yes, I recommend this pro
$2,600
They are on Angie's List. I didn't dislike anything. They did a good job. They were in and out and I had no problems with them at all. The place was set up very well and everything went very smoothly with them. Their customer service was perfect. They got back to me whenever I called. There was somebody there to get back. They did a really good job. Their price was fair because I went and checked everybody else too.

Mike G.
Oct 2011
5.0
Yes, I recommend this pro
$2,000
Great sales help. She was very tolerate of our months of indecision. The installation went smooth and was performed on time and in a professional manner. We were very pleased with our experience.

Michele G.
Jun 2011
5.0
Yes, I recommend this pro
$2,500
It went great. I was very happy. They have been great. They were very easy to work with. They weren't pushy at all. They were very knowledgeable. The workers were very nice. They were punctual. They weren't the cheapest, but they weren't the most expensive either. They were super busy so it took a little longer than I had expected.

Lisa C.
Apr 2011
4.0
Yes, I recommend this pro
$800
They finished the work about a week ago. My experience with them was very good. They took some time and we figured out what we wanted to do. They worked with us and I am very pleased with the outcome. There was some chipping when they put the mantle in. I would use them again in the future.

Richard I.
Dec 2010
5.0
Yes, I recommend this pro
$4,600
Suburban Marble made changes and refinements we requested, for example larger radii on two corners of the island, making the window sill thinner to aid opening the window, and increasing a bevel on either side of the desk to provide additional clearance for the adjacent cabinet doors. A few days after installation we contacted Suburban about some small imperfections, and they immediately sent out their Quality Control expert who corrected the imperfections. Suburban’s Sue Brady was very helpful in guiding our selection of granite and she was easy to work with. We also considered two other granite fabricators, and found Suburban to be far superior to them.

Amy S.
Jul 2010
5.0
Yes, I recommend this pro
$2,000
We are still waiting for the bathroom remodel, but our tile has been ordered and there has been no problems so far

ANTHONY M.
Jun 2008
5.0
Yes, I recommend this pro
$5,000
They were very honest and reliable. They guaranteed their work.

Homeowner
Nov 2004
5.0
Yes, I recommend this pro
HAVE HAD THE OPPORTUNITY TO WORK WITH THIS COMPANY AND WOULD SAY THAT THE QUALITY OF THEIR GRANITE TOPS ARE BEAUTIFUL. THE INSTALLATION IS DONE WITH EASE AND THE FINAL PRODUCT IS BEAUTIFUL. I HAVE USED OTHER COMPANIES FOR GRANITE/MARBLE AND WOULD SAY THAT THIS IS THE COMPANY THAT I HAVE BEEN MOST SATISFIED WITH.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Suburban Marble & Granite Inc is currently rated 4.2 overall out of 5.

Suburban Marble & Granite Inc accepts the following forms of payment: CreditCard

No, Suburban Marble & Granite Inc does not offer free project estimates.

No, Suburban Marble & Granite Inc does not offer eco-friendly accreditations.

No, Suburban Marble & Granite Inc does not offer a senior discount.

No, Suburban Marble & Granite Inc does not offer emergency services.

No, Suburban Marble & Granite Inc does not offer warranties.