Suburban Marble & Granite Inc

They were excellent! Elissa Thompson was outstanding & although she was only the designer/sales person, she was helpful throughout the process. I changed my mind about which marble to use mid-process & then back again & she & they were great throughout. I can’t recommend them highly enough.

When there afren't issues everyone will give 5 stars. What separates the good from bad is how a company responds to problems. Suburban is a failure.

I complained about the counter top several times. It gets dark spots from water. They finally came out and sealed it again. A temporary fix. They said sealing it too much is not good. I have sealed it twice a year and it continues to darken. I am done, we are going to take it out and get quarts, somewhere else. I am very disappointed. A lot of money down they Drain. Their up front service was great. They leveled the cabinets perfectly.

Well with some push- back.

The whole experience was Dickensian: "the best of times...the worst of times." Our salesperson, Ali Strauss, started the experience strong and was a definite highlight. She is very professional and responsive and has a really great eye for design. We absolutely love both the color of the granite and the limestone tiles that she recommended for our kitchen. We also appreciated the courtesy and professionalism of the installers. Other than that, we had our challenges and, in the end, didn't get what we wanted. Some of the challenges were minor nuisances that would normally be overlooked. For instance, the first time someone was scheduled to come out to the house to template, he showed up hours early (I hadn't showered and was on a client call that I had scheduled around the appointment). Throughout the process, we got conflicting information about what could be done, when and how. And, in the course of the templating process, one of Suburban's professionals highly recommended that we go with a different edge than originally specified with Ali. He made a strong case and we were persuaded that it was definitely the right move. We requested the change (though weren't given a chance to sign off on anything official). When the tops showed up two weeks later, the change had not been made. To sum it up: Would YOU be happy if you waited 17 years and dropped almost $5,500 and then had to look at the "wrong" edge every day? The edge is by no means offensive, but it is extremely disappointing. Suburban offered to rip out and replace all of the counters (not an option since we had other contractors lined up and were basically "over" having a disrupted kitchen). Instead, they refunded $400 for the errant edge. Truly, though, money wasn't and isn't the issue. We are willing to pay a premium for a smooth customer experience--including things being done right. With Suburban, we paid that premium but didn't see the expected payback. Despite the positive aspects, we could not in good conscience recommend Suburban to my friends or neighbors. So many people recommended them to us, and we can't help but thinking, "If these guys are the 'best,' what's it like working with the 'worst'?" Here's hoping we never have to find out.

The installation went great. The installers were on time, very neat and clean. Did a great job. But I have a problem with the quality of the granite. Suburban is very expensive but we purchased from them because we expected quality. We paid $100 for a sealer recommended by the sales person. But we still had water spots. They sent a service person out and revealed it. We are still having a problem and have been informed it will take a month for another service call. It is a ten minute job. I would not recommend this vendor.

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